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The Relationship Research among Team Exchange-relationship Quality, Knowledge-sharing Behavior and Team Innovation Performance -A Team-level Analysis
Leader-member exchange differentiation
Team innovation performance
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|摘要:||With the rapid increasing competition in the global setting, enterprises face more and more challenges. In order to adapt to the complex and dynamics environment, team-based design has become the main organizational structure design for continuous innovations. However, innovations are based on knowledge management, such as knowledge sharing and integration. As knowledge is the competitive advantage for R&D teams, it is important to facilitate knowledge sharing within a team. How to guide team-members to share knowledge is one of the important issues in the field of knowledge management. The rise of the use of team in organizations means that the interaction between team members and their direct supervisor become more frequent. In addition, interpersonal relationships within a team are more important. Based on the social exchange theory, this study examines the relationship among quality of interpersonal relationships, knowledge-sharing behavior within teams and team innovation performance at team level. This research explores interactive relationship comprised of members and direct supervisor for the sake of the integrity of relationship within the team, and further examines whether team leader's inconsistent treatment to team members will affect team-member exchange quality.
Convenience sampling method was used to collect data. Questionnaires were developed to collect date from a sample of R&D teams. Besides the invalid or incomplete questionnaires, there were 86 valid R&D team questionnaires. This research adopted structural equation modeling (SEM) to analysis the collected data. SPSS 12.0 and Visual PLS 1.04b1 were used for statistical analysis. The results of this research are as follows: (1) Leader-member exchange differentiation doesn't significantly impact team-member exchange quality. (2) Team-member exchange quality positively influences team innovation performance. (3) Team-member exchange quality positively influences knowledge-sharing behavior. (4) Knowledge-sharing behavior positively influences team innovation performance. (5) Knowledge-sharing behavior partially mediates the relationship between team-member exchange quality and team innovation performance.|
隨全球化導致競爭提升使得企業面臨越來越多的挑戰，企業為適應日趨複雜動態的環境，團隊逐漸成為組織設計的主流，並且企業必須持續創新，以在快速變遷的環境中生存。然而，創新需以「知識」為基礎，並透過知識分享創造出新的價值。但對於知識有高度需求且需具備專業知識的研發人員而言，知識即為其本身的競爭優勢，其未必會分享自我知識，因此企業如何引導成員知識分享已成為現今知識管理的重要議題。隨著團隊的興起，亦即代表個人與其團隊直屬主管及團隊同事間的互動更為頻繁，人際間的互動關係越益重要，因此本研究採團隊層次為分析單位，以社會交換理論為基礎，探討團隊關係品質、成員知識分享行為與研發團隊創新績效間的關係，並為求團隊內互動關係的完整，納入直屬主管與同事對個人的影響，進一步探討主管對待部屬不一致的行為是否會影響團隊成員間的關係品質。 本研究以推動企業創新發展與對知識具有高度需求的研發團隊為研究對象，採便利抽樣法的問卷發放方式蒐集資料，針對82家企業，共發出¬¬127個研發團隊問卷進行調查，回收104個團隊資料經篩選後，共計獲得有效團隊資料86組。接著再以SPSS12.0與Visual PLS 1.04b1統計分析軟體針對搜集的資料進行結構方程模式分析。實證研究結果發現：(1)主管與部屬間關係差異對團隊成員間關係品質無負向顯著影響(2)團隊成員間關係品質對團隊創新績效有正向影響(3)團隊成員間關係品質對知識分享行為有正向影響(4)知識分享行為對團隊創新績效有正向影響(5)知識分享行為對團隊成員間關係品質與團隊創新績效間關係具有部分中介效果。最後，本研究根據實證分析結果提出理論與實務意涵、研究限制及未來研究方向，並針對促進研發團隊的人際互動關係與知識分享提出實務上可行的建議，期能提昇研發團隊的創新績效，進而為企業帶來競爭優勢以適應變動快速的環境。
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