請用此 Handle URI 來引用此文件: http://hdl.handle.net/11455/20747
標題: 人格特質、情緒智力、衝突處理型態與工作滿意之相關性研究
The Study of the Relationship among Personality Traits, Emotional Intelligence, Conflict Handling Styles and Job Satisfaction
作者: 游文志
Yu, Wen-Chih
關鍵字: personality traits
人格特質
emotional intelligence
conflict style
job satisfaction
情緒智力
衝突處理型態
工作滿意
出版社: 企業管理學系所
引用: 中文部份 Robbins, S. P. (2001/2002) .組織行為學(李青芬、李雅婷、趙慕芬譯).台北:華泰。(原著出版於 2001) 王淑俐 (2000)。人際關係與溝通。臺北:三民書局。 王登峰、崔紅 (2004)。中國人人格量表的信度與效度。心理學報,36(3),347-358。 朱元祥 (2001)。衝突管理策略分析。教育研究,83,63-71。 李雯娣 (2000)。國小兒童性格特質之研究。屏東師範學院國民教育研究所碩士論文,未出版。 沈聰益 (2003)。人格五因素模式預測保險業務員銷售績效的效度 ─NEO-PI-R 量表之跨文化檢驗與人際特質架構之實證探討。國立交通大學經營管理研究所博士論文,未出版。 吳統雄(1985)。態度與行為研究的信度與效度:理論、應用、反省。民意學術專刊。2,29-53。 林能白、邱宏昌 (1999)。服務品質之研究—服務人員人格特質之影響分析與應用。管理學報,16(2),175-200。 孫淑芬 (2001)。工作動機對工作滿意、個人特質及組織公民行為的影響—探索組織文化的干擾效果。中央大學人力資源管理研究所碩士論文,未出版。 張妙清、張建新、宋維真 (1996)。從心理測驗看華人的性格。載於曾文星 編,《華人心理與治療》。臺北:桂冠。 張怡筠(2000)。張怡筠談優質情緒。臺北:希代。 張雨青 (1997)。中國兒童人格結構及其發展的研究—基於父母知覺的描述。北京大學心理學研究所博士論文,未出版。 許士軍 (1977)。工作滿意、個人特徵與組織氣候一文獻探討及實證研究。國立政治大學學報,35,13-56。 許士軍 (1995)。管理學。台北:東華書局。 許功餘、王登峰、楊國樞 (2000)。台灣與大陸華人基本性格向度的比較。本土心理學研究,16,185-224。 陳沛綺 (2005)。專案經理之人格特質、學習風格與衝突處理方式關係之研究。交通大學科技管理研究所碩士論文,未出版。 彭文彥 (2006)。道德推理與衝突處理傾向之關聯性研究-人格特質的干擾效果。國防管理學院資源管理研究所碩士論文,未出版。 曾燦金 (1994)。衝突係助力乎?抑阻力乎?-論組織衝突之正反功能及其在學校行政管理之啟示。教育資料文摘,34(3),150-158。 黃家齊、許雅婷 (2006)。團隊成員人格特質對知識分享及創新績效之影響-個人與團隊層次的分析。管理學報,23(2),149-170。 黃囇莉 (1999)。人際和諧與衝突:本土化的理論與研究。台北:桂冠。 楊國樞 (1988)。中國人對於人之性格的看法,中國人叢書3:中國人的蛻變。台北:桂冠。 楊國樞 (1999)。中國人之基本性格向度、結構、及效應的系統性研究。國科會特約研究計畫成果報告。 詹惠茹 (2008)。華人主管人格特質與衝突因應之研究。交通大學傳播研究所碩士論文,未出版。 葛樹人 (1996)。心理測驗學。台北:桂冠。 蔣乃辛 (1989)。人際衝突處理風格之研究。大同工學院事業經營研究所碩士論文,未出版。 羅文隆 (2003)。教育組織之衝突管理策略.師友。427,54-56。 英文部份 Adams, J. S. (1963). Toward an understanding of inequity. Journal of Abnormal Psychology, 67, 422-436. Agho, A. O., Mueller, C. W. & Price, J. L. (1993). Determinants of employee job satisfaction: An empirical test of a causal model. Human Relations, 46(8), 1007-1027. Alderfer, C. P. (1972). Existence, relatedness, and growth: Human needs in organizational settings. Free Press, New York. Allport, G. W. & Odbert, H. S. (1936). Trait-names: A psycho-lexical study. Psychological Review Company. Allport, G. W. (1961). Pattern and growth in personality. New York:Holt,Rinehart, & Winston. Amason, A. C. & Schweiger, D. M. (1994). Resolving the paradox of conflict, strategic decision making, and organizational performance. International Journal of Conflict Management, 5(3), 239-253. Antonioni, D. (1998). Relationship between the big five personality factors and conflict management styles. International Journal of Conflict Management, 9(4), 336-355. Ashkanasy, N. M. and Daus, C. S. (2002). Emotion in the workplace: the new challenge for managers. Academy of Management Executive, 16(1), 76-86. Baron, R. A. (1989). Personality and organizational conflict: Effects of the type A behavior pattern and self-monitoring. Organizational Behavior and Human Decision Processes, 44(2), 281–296. Bar-On, R. (1988). The development of a concept of psychological wellbeing. Unpublished doctoral dissertation, Rhodes University, South Africa. Bar-On, R. (1997). The Emotional Quotient Inventory (EQ-i): a test of emotional intelligence. Toronto, Canada: Multi-Health Systems, Inc. Bar-On, R. (2000). Emotional and social intelligence: insights from the Emotional Quotient Inventory (EQ-i). In R. Bar-On & J.D.A. Parker (eds.): Handbook of emotional intelligence. San Francisco: Jossey-Bass. Baron, R. M., & Kenny, D. A. (1986). The moderator- mediator variable distinction in social psychological research: Conceptual, strategic, and statistical consideration. Journal of Personality and Social Psychology, 51(6), 1173-1182. Barrick, M. R. & Mount, M. K. (1991). The big five personality dimensions and job performance: A meta-analysis. Personnel Psychology, 44(1), 1-26. Barrick, M. R., & Mount, M. K. (1993). Autonomy as a moderator of the relationships between the big five personality dimensions and job performance. Journal of Applied Psychology, 78(1), 111-118. Barrick, M. R., Parks, L., & Mount, M. K. (2005). Self-monitoring as a moderator of the relationships between personality traits and performance. Personnel Psychology, 58(3), 745-767. Barrick, M. R., Stewart, G. L., Neubert, M. J. & Mount, M. K. (1998). Relating member ability and personality to work-team processes and team effectiveness. Journal of Applied Psychology, 83(3), 377-391. Baumgarten, F. (1933). Die Charaktereigenschaften. (The Character traits). In Beitraege zur Charakter und Persoenlichkeitsforschung (Whole No. 1). Bem: A. Francke. Bell, E. C. & Blakeney, R. N. (1977). Personality correlates of conflict resolution modes. Human Relations, 30(9), 849-857. Bellack, J. P. (1999). Emotional intelligence: A missing ingredient? The Journal of Nursing Education, 38(1), 3-4. Blake, R. R., & Mouton, J. S. (1964). Managing intergroup conflict in industry. Houston: Gulf. Bodtker, A. M. & Jameson, J. K. (2001). Emotion in conflict formation and its transformation: Application to organizational conflict management. International Journal of Conflict Management, 12(3), 223-226. Bond, M. H. & S. H. Wang. (1983). Aggressive Behaviour in Chinese Society: TheProblem of Maintaining Harmony. In A.P. Goldstein & M. Segall (Eds.) GlobalPerspectives on Aggression. New York: Pergamon, pp.58-74. Bono, J. E., Boles, T. L., Judge, T. A., & Lauver, K. J. (2002). The role of personality in task and relationship conflict. Journal of Personality, 70(3), 311-344. Brandt, M. A. (2001). How to make conflict work for you. Nursing Management, 32(11), 32-35. Brown, R. B. (1993). Meta-competence: A Recipe for Reforming Competence Debate. Personnel Review, 22(6), 6-13. Burke, R. J. (1970). Methods of resolving superior-subordinate conflict: The constructive use of subordinate differences and disagreements. Organizational Behavior and Human Performance, 5, 393-411. Caruso, D. R. & Wolfe, C. J. (2001). Emotional intelligence in the workplace. Emotional Intelligence in Everyday Life: A Scientific Inquiry, , 150-167. Cattell, R. B. (1946). Description and measurement of personality. New York: World Book. Chanin, M. N. & Schneer, J. A. (1984). A study of the relationship between jungian personality dimensions and conflict-handling behavior. Human Relations, 37(10), 863-879. Chen, P. Y. & Spector, P. E. (1991). Negative affectivity as the underlying cause of correlations between stressors and strains. The Journal of Applied Psychology, 76(3), 398-407. Cherniss, C. (2000). Social and emotional competence in the workplace. The Handbook of Emotional Intelligence, 433–58. Cherniss, C. (2002). Emotional intelligence and the good community. American Journal of Community Psychology, 30(1), 1-11. Conrad, C. & Poole, M. S. (2002). Strategic organizational communication: In a global economy Belmont CA: Wadsworth Group/Thomson Learning; Fort Worth: Harcourt College Publishers. Costa Jr. P. T., & McCrae, R. R. (1985). The NEO personality inventory manual. Odessa, FL: Psychological Assessment Resources. Costa Jr. P. T., & McCrae, R. R. (1989). The NEO-PI/NEO-FFI manual supplement. Odessa, FL: Psychological Assessment Resources. Costa, Jr. P. T., & McCrae R. R. (1992). Revised NEO Personality Inventory (NEO-P-R) and NEO Five-Factor Inventory (NEO-FFI) Professional Manual. Odessa, FL: Psychological Assessment Resources. Cox K. B. (2003). The effects of intrapersonal, intragroup, and intergroup conflict on team performance effectiveness and work statisfaction. Nursing Administration Quarterly, 27(2), 153-163. Cropanzano, R., James, K. & Konovsky, M. A. (1993). Dispositional affectivity as a predictor of work attitudes and job performance. Journal of Organizational Behavior, 14(6), 595-606. Davies, M., Stankov, L. & Roberts, R. D. (1998). Emotional intelligence: In search of an elusive construct. Journal of Personality and Social Psychology, 75(4), 989-1015. Day, David V. (1989). Spring 1989 Personality And Job Performance: Evidence Of Incremental Va. Personnel Psychology, Durham. De Beauport, E. & Diaz, A. S. (1996). The three faces of mind: Developing your mental, emotional, and behavioral intelligences. Quest Books. Digman, J. (1990). Personality structure: Emergence of the five-factor model. Annual Reviews in Psychology, 41(1), 417-440. Digman, J. M. & Shmelyov, A. G. (1996). The structure of temperament and personality in russian children. Journal of Personality and Social Psychology, 71(2), 341-351. Fiske, D. W. (1949). Consistency of the factorial structures of personality ratings from different sources. Journal of Abnormal Social Psychology, 44, 329-344. Fitness, J. (2001). Emotional intelligence and intimate relationships. Emotional Intelligence in Everyday Life, , 98-112. Follet, W. (1940). The Collected Papers of Mary Parker Follet. In H.C. Metcalf and L. Urwick (Eds.). Harper and Brothers, New York. Freshman, B. & Rubino, L. (2004). Emotional intelligence skills for maintaining social networks in healthcare organizations. Hospital Topics, 82(3), 2-9. Galton, F. (1884). Measurement of character. Fortnightly Review, 36, 179-185. Gardner, H. (1983). Frames of mind: the theory of mutiple intelligence. New York: Basic Books. Gardner, H. (1993). Multiple intelligence: the theory in practice. New York: Basic Books. Gill, R. (2002). Emotional intelligence: Its role in organisational success. Training Journal, 30-34. Goldberg, L. R. (1981). Language and individual differences: The search for universals in personality lexicons. Review of Personality and Social Psychology, 2, 141-165. Goldberg, L. R. (1982). From ace to zombie: Some explorations in the language of personality. Advances in Personality Assessment, 1, 203–234. Goldberg, L. R. (1990). An alternative "description of personality": The big-five factor structure. Journal of Personality and Social Psychology, 59(6), 1216-1229. Goldberg, L.R. (1993). The structure of phenotypic personality traits. American Psychologist, 48(1), 26-34. Goleman, D. (1995). Emotional intelligence: Why it can matter more than IQ. New York: Bantam. Goleman, D. (1998). Working with emotional intelligence. NY: Bantam. Graen, G. B., & Uhl-Bien, M. (1995). Relationship-based approach to leadership: Development of leader-member exchange (LMX) theory of leadership over 25 years: Applying a multi-level multi-domain perspective. The Leadership Quarterly, 6(2), 219-247. Graziano, W. G., Jensen-Campbell, L. A. & Hair, E. C. (1996). Perceiving interpersonal conflict and reacting to it: The case for agreeableness. Journal of Personality and Social Psychology, 70(4), 820-835. Guilford, J. P. (1959). Personality. New York: McGraw-Hill. Hertzberg, F. (1959). The motivation to work. New York: J Wiley & Sons, Hofstee, W. K., De Raad, B., & Goldberg, L. R. (1992). Integration of the big five and circumplex approaches to trait structure. Journal of Personality and Social Psychology, 63(1), 146-163. Holt, J. L., & DeVore, C. J. (2005). Culture, gender, organizational role, and styles of conflict resolution: A meta-analysis. International Journal of Intercultural Relations, 29(2), 165-196. Hoppock, R. (1935). Job satisfaction Harper. Jehn, K. A. (1997). A quantitative analysis of conflict types and dimensions in organizational groups. Administrative Science Quarterly, 42(3), 530-557. Jehn, K. A., & Mannix, E. A. (2001). The dynamic nature of conflict: A longitudinal study of intragroup conflict and group performance. Academy of Management Journal, 44(2), 238-251. Jones, R. E. & Melcher, B. H. (1982). Personality and the preference for modes of conflict resolution. Human Relations, 35(8), 649-658. Jordan, P. J. & Troth, A. C. (2002). Emotional intelligence and conflict resolution in nursing. Contemporary Nurse : A Journal for the Australian Nursing Profession, 13(1), 94-100. Judge, T. A., Higgins, C. A., Thoresen, C. J. & Barrick, M. R. (1999). The big five personality traits, general mental ability, and career success across the life span. Personnel Psychology, 52(3), 621-652. Judge, T. A., Locke, E. A., & Durham, C. C. (1997). The dispositional causes of job satisfaction: A core evaluations approach. Research in Organizational Behavior, 19, 151-188. Kabanoff, B. (1987). Predictive validity of the MODE conflict instrument. Journal of Applied Psychology, 72(1), 160-163. Katigbak, M. S., Church, A. T., & Akamine, T. X. (1996). Cross-cultural generalizability of personality dimensions: Relating indigenous and imported dimensions in two cultures. Journal of Personality and Social Psychology, 70(1), 99-114. Kilmann, R. H. & Thomas, K. W. (1977). Developing a forced-choice measure of conflict-handling behavior: The" mode" instrument. Educational and Psychological Measurement, 37(2), 309-325. Kim, M. S., & Kitani, K. (1998). Conflict management styles of Asian- and Caucasian-Americans in romantic relationships in Hawaii. Journal of Asian Pacific Communication, 8, 51-68. Klages, K.H. (1926). Metrical attributes and the physiology of hardy varieties of winter wheat. Agron J 18, 529–566. Knutson, T. J., Hwang, J. C., & Deng, B. C. (2000). Perception and management of conflict: A comparison of taiwanese and US business employees. Intercultural Communication Studies, 9, 1-31. Kolb, D.M. and Putnam, L.L. (1992). The multiple faces of organizational conflict. Journal of Organizational Behavior, 13(3), 311-24. Korbanik, K., Baril, G. L. & Watson, C. (1993). Managers''conflict management style and leadership effectiveness: The moderating effects of gender. Sex Roles, 29(5), 405-420. Law, K. S., Wong, C. S. & Song, L. J. (2004). The construct and criterion validity of emotional intelligence and its potential utility for management studies. The Journal of Applied Psychology, 89(3), 483-496. Lawrence, P. R. & Lorsch, J. W. (1967). Differentiation and integration in complex organizations. Administrative Science Quarterly, 12(1), 1-47. Lewicki, R., & Shepherd, B. (1985). Choosing how to intervene: Factors influencing the use of process and outcome control in third party dispute resolution. Journal of Occupational Behavior, 6, 49-64. Locke, E. A. (1976). The nature and causes of job satisfaction. Handbook of Industrial and Organizational Psychology, 1, 1297-1343. Matthews, G. & Zeidner, M. (2000). Emotional intelligence, adaptation to stressful encounters, and health outcomes. Handbook of Emotional Intelligence, , 459–489. Matthews, G., Zeidner, M. & Roberts, R. D. (2002). Emotional Intelligence: Science and myth. Cambridge: The MIT Press. Maruyama, Geoffrey M. (1998). Basics of Structural Equation Modeling. Thousand Oaks, CA: Sage Publications. Maslow, A. H. (1943). A theory of motivation. Psychological Review, 50(4), 370-396. Mayer, J. D. & Solavey, P. (1997). What is emotional intelligence? In P.Solavey & D.J. Sluyter(Eds.), Emotional development and emotional intelligence: Educational implications. New York: Basic Books. Mayer, J. D., Caruso, D. R. & Salovey, P. (1999). Emotional intelligence meets traditional standards for an intelligence. Intelligence, 27(4), 267-298. Mayer, J., Salovey, P., & Caruso, D. R. (2002). Mayer-salovey-caruso emotional intelligence test (MSCEIT), version 2.0. Toronto, Canada: Multi-Health Systems, McCrae, R. R. & Costa Jr, P. T. (1991). Adding liebe und arbeit: The full five-factor model and well-being. Personality and Social Psychology Bulletin, 17(2), 227. McCrae, R., Costa Jr, P. & Yik, M. (1996). Universal aspects of chinese personality structure. The Handbook of Chinese Psychology, , 189-207. McCrae, R., Zonderman, A., Costa, P., Bond, M. & Paunonen, S. (1996). Evaluating replicability of factors in the revised NEO personality inventory: Confirmatory factor analysis versus procrustes rotation. Journal of Personality and Social Psychology, 70(3), 552-565. McCrae, R. R. & Costa, P. T., Jr. (1989). The structure of interpersonal traits: Wiggins''s circumplex and the five-factor model. Journal of Personality and Social Psychology, 56(4), 586-595. McCrae, R. R. & John, O. P. (1992). An introduction to the five-factor model and its applications. Journal of Personality, 60(2), 175-215. Mills, J., Robey, D., & Smith, L. (1985). Conflict-handling and personality dimensions of project-management personnel. Psychological Reports, 57(3), 1135-1143. Michael E. Porter, (1991). The Competitive Advantage of Nations (New York: Free Press, 1990). See also R. Grant, "Porter''s Competitive Advantage of Nation: An Assessment: Strategic Management Journal, 535-548. Moberg, P. J. (2001). Linking conflict strategy to the five-factor model: Theoretical and empirical foundations. International Journal of Conflict Management, 12(1), 47-68. Mount, M. K. & Barrick, M. R. (1995). The big five personality dimensions: Implications for research and practice in human resources management. Research in Personnel and Human Resources Management, 13, 153-200. MURRAY, H. A. (1938). Explorations in personality. new york. Neale, M. A., & Northcraft, G. B. (1991). Behavioral negotiation theory: A framework for conceptualizing dyadic bargaining. Research in Organizational Behavior, 13(1), 147-190. Nord, W. R. (1974). The failure of current applied behavioral science-A marxian perspective. The Journal of Applied Behavioral Science, 10(4), 557. Norman, W. T. (1963). Toward an adequate taxonomy of personality attributes: Replicated factors structure in peer nomination personality ratings. Journal of Abnormal and Social Psychology, 66, 574-583. Norman, W. T. (1967). 2800 personality trait descriptors--normative operating characteristics for a university population. Nowack, K. (2006). Emotional intelligence: Leaders make a difference. HR Trends, 17, 40-42. Nunnally, J. C. (1978). Psychometric theory. McGraw-Hill New York. Ohbuchi, K. & Fukushima, O. (1997). Personality and interpersonal conflict: aggressiveness, self-monitoring, and situational variables. International Journal of Conflict Management, 8(2), 99-113. Ones, D. S., Viswesvaran, C. & Reiss, A. D. (1996). Role of social desirability in personality testing for personnel selection: The red herring. Journal of Applied Psychology, 81(6), 660-679. Organ, D. W. & Lingl, A. (1995). Personality, satisfaction, and organizational citizenship behavior. Journal of Social Psychology, 135(3), 339-350. Organ, D. W. & Ryan, K. (1995). A meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behavior. Personnel Psychology, 48(4), 775-802. Ostendorf, F. (1990). Sprache und persönlichkeitsstruktur: Zur validität des fünf-faktoren-modells der persönlichkeit [language and personality structure: Validity of the five-factor model of personality]. Regensburg: Roderer. Pareek, U. (1992). Conflict and Collaboration in Organizations, 2nd ed., Oxford Publishing, New Delhi. Peabody, D. (1987). Selecting representative trait adjectives. Journal of Personality and Social Psychology, 52(1), 59-71. Perry, P. M. (2001). Get emotional about it. Research-Technology Management, 44(2), 56-58. Pervin, L. A. (1993). Persönlichkeitstheorien. München: Reinhardt, Pettrey, L. (2003). Who let the dogs out? Managing conflict with courage and skill. Critical Care Nurse, Suppl, 21-24. Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y. & Podsakoff, N. P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. The Journal of Applied Psychology, 88(5), 879-903. Pondy, L. R. (1967). Organizational conflict: Concepts and models. Administrative Science Quarterly, 12(2), 296-320. Pondy, L. R. (1992). Reflections on organizational conflict. Journal of Organizational Behavior, 13(3), 257-261. Porter, L. W. (1961). A study of perceived need satisfactions in bottom and middle management jobs. Studies in Organizational Behavior and Management, 45, 1-10. Porter, L. W., & Lawler, E. E. (1968). Managerial attitudes and performance. Homewood, IL: Irwin-Dorsey. Pruitt, D. G., & Carnevale, P. J. (1993). Negotiation in social conflict Taylor & Francis Group. Putnam, H., & Putnam, R. A. (1994). Education for democracy. Putnam (1994), , 221-241. Rahim, M. A. (1983). A measure of styles of handling interpersonal conflict. Academy of Management Journal.Academy of Management, 26(2), 368-376. Rahim, M. A. (1986). Managing conflict in organizations (New York ed.) Praeger. RAHIM, M. A. (2002). Toward a theory of managing organizational conflict. International Journal of Conflict Management, 13(3), 206-235. Rahim, M. A., Antonioni, D. & Psenicka, C. (2001). A structural equations model of leader power, subordinates'' styles of handling conflict, and job performance. International Journal of Conflict Management, 12(3), 191-211. Robbins, S. P. (1991). Organizational behavior (5th ed.) Prentice Hall. Salovey, P. & Mayer, J. (1990). Emotional intelligence. Imagination, cognition, and personality, 9, 185-211. Saucier, G. (1994). Mini-markers: A brief version of goldberg''s unipolar big-five markers. Journal of Personality Assessment, 63(3), 506-516. Selmer, J. & Chiu, R. (2004). Required human resources competencies in the future: A framework for developing HR executives in hong kong. Journal of World Business, 39(4), 324-336. Sessa, V. I., Bennett, J. A. & Birdsall, C. (1993). Conflict with less distress: Promoting team effectiveness. Nursing Administration Quarterly, 18(1), 57-65. Sheppard, N. F. (1984). Chemical interpretation of the relaxed permittivity during epoxy resin cure. Technical report, 1984. Smith, P. C., Kendall, L. M. & Hulin, C. L. (1969). The measurement of satisfaction in work and retirement. Chicago: Rand McNally. Smith, S. B., Tutor, R. S. & Phillips, M. L. (2001). Resolving conflict realistically in today''s health care environment. Journal of Psychosocial Nursing and Mental Health Services, 39(11), 36-45. Somer, O., & Goldberg, L. R. (1999). The structure of turkish trait-descriptive adjectives. Journal of Personality and Social Psychology, 76(3), 431-450. Staw, B. M., Bell, N. E., & Clausen, J. A. (1986). The dispositional approach to job attitudes: A lifetime longitudinal test. Administrative Science Quarterly, 31(1), 56-77. Stephenson, P. Ronald (1969). Identifying Determinants of Retail Patronage. Journal of Marketing, 33, 59-65. Sternberg, R. J. & Dobson, D. M. (1987). Resolving interpersonal conflicts: An analysis of stylistic consistency. Journal of Personality and Social Psychology, 52(4), 794-812. Sternberg, R. J. & Soriano, L. J. (1984). Styles of conflict resolution. Journal of Personality and Social Psychology, 47(1), 115-126. Tang, S. F. Y., & Kirkbride, P. S. (1986). Developing conflict management skills in hong kong: An analysis of some cross-cultural implications. Management Learning, 17(3), 287. Tellegen, A., & Waller, N. G. (1987). Re-examining basic dimensions of natural language trait descriptors. Annual Meeting of the American Psychological Association, New York. Terhune, K. W. (1970). The effects of personality in cooperation and conflict. New York:Academic Press. Thomas, K. W. (1976). A survey of managerial interests with respect to conflict. Academy of Management Journal, 19(2), 315-318. Thomas, K. W. (1977). Toward multi-dimensional values in teaching: The example of conflict behaviors. Academy of Management Review, 2(3), 484-490. Thomas, K. W. (1992). Conflict and conflict management: Reflections and update. Journal of Organizational Behavior, 13(3), 263-274. Thorndike, E. L. (1920). Intelligence and its uses. Harper’s Magazine, 140, 227-235. Tjosvold, D., Hui, C., Ding, D. Z., & Hu, J. (2003). Conflict values and team relationships: Conflict''s contribution to team effectiveness and citizenship in china. Journal of Organizational Behavior, 24(1), 69-88. Tupes, E. C. & Christal, R. E. (1961). Recurrent personality factors based on trait ratings. Journal of Personality, 60(2), 225-251. Tutzauer, F. & Roloff, M. E. (1988). Communication processes leading to integrative agreements: Three paths to joint benefits. Communication Research, 15(4), 360-380. Valentine, P. E. (1995). Management of conflict: Do nurses/women handle it differently? Journal of Advanced Nursing, 22(1), 142-149. Van de Vliert, E. (1997). Complex interpersonal conflict behaviour: Theoretical frontiers Psychology Press. Vigil-King, D. (2000). Team conflict, integrative conflict-management strategies, and team effectiveness: A field study. Unpublished Doctoral Dissertation, University of Tennessee, Knoxville, Vroom, V. H. (1964). Work and motivation. Wiley New York. Journal, 37(2), 61-78. Wall Jr, V. D. & Galanes, G. J. (1986). The SYMLOG dimensions and small group conflict. Central States Speech Journal, 37(2), 61-78. Wall Jr, J. A., & Blum, M. W. (1991). Negotiations. Journal of Management, 17(2), 273. Wall Jr, J. A., & Galanes, G. J. (1986). The SYMLOG dimensions and small group conflict. Central States Speech Journal, 37(2), 61-78. Watson, D. & Clark, L. A. (1992). On traits and temperament: General and specific factors of emotional experience and their relation to the five-factor model. Journal of Personality, 60(2), 441-476. Weider-Hatfield, D., & Hatfield, J. D. (1995). Relationships among conflict management styles, levels of conflict, and reactions to work. The Journal of Social Psychology, 135(6), 687-698. Weisinger, H. (1998). Emotional intelligence at work. Jossey-Bass Publishers San Francisco. Weiss, D. J., Dawis, R. V., England, G. W., & Lofquist, L. H. (1967). Manual for the minnesota satisfaction questionnaire (minnesota studies in vocational rehabilitation, no 22). University of Minnesota, Minneapolis, Weitz, J. (1952). A neglected concept in the study of job satisfaction. Personnel Pyschology, 5(3), 201-205. Wilson, J. A., & Jerrell, S. L. (1981). Conflict: Malignant, beneficial, or benign. New Directions for Higher Education. Wong, C. S., & Law, K. S. (2002). The effects of leader and follower emotional intelligence on performance and attitude: An exploratory study. The Leadership Quarterly, 13(3), 243-274. Yang, J. and Mossholder, K.W. (2004). Decoupling task and relationship conflict: the role of the intragroup emotional processing. Journal of Organizational Behavior, 25, 589-605. Yang, K. S., & Bond, M. H. (1990). Exploring implicit personality theories with indigenous or imported constructs: The chinese case. Journal of Personality and Social Psychology, 58(6), 1087-1095.
摘要: This study aims to explore the relationship among personality traits, emotional intelligence, personal conflict handling style, and job satisfaction. Our participants were 153 undergraduate students from a private university in central Taiwan. Data were collected via questionnaires during their mass communication production projects for 2 semesters. The usable questionnaire were 115 and 108 respectively, making the reutrn rate reaching 75.1% and 70.6% respectively. For the incremental validity of EI, the results showed that EI had incremental predictive power on the conflict handling style on the Integrating and Compromising conflict styles. For the relationship among EI, big five personality and conflict handling style, the results showed the followings: conscientiousness, openness and agreeableness are positively related to the integrating conflict style, neuroticism is negatively related to the integrating conflict style, agreeableness is positively related to the avoiding conflict style, extraversion is negatively related to the avoiding conflict style, agreeableness is positively related to the obliging conflict style, openness is positively related to the dominating conflict style, EI is positively related to the integrating conflict style, integrating conflict style is positively related to the job satisfaction, and avoiding conflict style is negatively related to the job satisfaction. For the mediation effect of conflict style, the results showed that the integrating and avoiding conflict style mediated the relationship between the extraversion personality and job satisfaction. At the end, we provide discussion, conclusion and implication for the academia and the industry.
本研究主要在探討人格特質、情緒智力(Emotional Intelligence, EI)、衝突處理型態(conflict handling style)與工作滿意間之關係。以中部某科技大學傳播藝術系為施測對象,利用問卷調查法針對學生樣本進行2次的問卷調查,施測樣本一共有153位學生,扣除無效問卷45份,問卷回收有效樣本分別為115份及108份,有效回收率分別為75.1%及70.6%。研究目的有三: 首先,在情緒智力與五大人格的增額效果(incremeatal validity)部份,研究結果顯示兩者在整合及妥協之衝突處理型態上,其增額效果是顯著的。 其次,在情緒智力與五大人格對衝突處理型態的驗證上,研究結果顯示謹慎性、開放性及親和性對於整合之衝突處理型態有正相關、神經質與整合之衝突處理型態呈現負相關、親和性與逃避之衝突處理型態具正相關、外向性與逃避之衝突處理型態呈現負相關、親和性與讓步之衝突處理型態具正相關、開放性與支配之衝突處理型態呈現正相關、情緒智力對於整合之衝突處理型態具有正向相關、整合之衝突處理型態對於工作滿意具有正向影響以及逃避之衝突處理型態則對於工作滿意呈現負向影響。 最後,在衝突處理型態對於人格特質及工作滿意的中介效果檢定上,結果顯示整合及逃避之衝突處理型態對於外向性之人格特質與工作滿意皆具有中介效果。本研究最後針對所獲得之結果加以討論,以提供學術界與實務界作為參考。
URI: http://hdl.handle.net/11455/20747
其他識別: U0005-1301200916443800
文章連結: http://www.airitilibrary.com/Publication/alDetailedMesh1?DocID=U0005-1301200916443800
顯示於類別:企業管理學系所

文件中的檔案:
沒有與此文件相關的檔案。


在 DSpace 系統中的文件,除了特別指名其著作權條款之外,均受到著作權保護,並且保留所有的權利。