Please use this identifier to cite or link to this item: http://hdl.handle.net/11455/20814
標題: The Effect of Cultural Intelligence, Culture Shock and Emotional Intelligence on Foreign Labors' Adjustment and Performance
文化智商、文化衝擊、情緒智商與績效之關係─以外籍勞工為例
作者: 吉惠玲
Sawangpattanakul, Airin
關鍵字: culture intelligence
文化智商
cross-cultural adjustment
in-role behavior
culture shock
emotional intelligence
foreign labors
跨文化適應
角色內行為
文化衝擊
情緒智商
外籍勞工
出版社: 企業管理學系所
引用: Allen, N., & Grisaffe, D. (2001). Employee commitment t o the organization and customer reactions mapping the linkages. Human Resource Management Review, 11(3), 209-236. Ang, S., Van Dyne, L., & Koh, C. (2006). Personality correlates of the four-factor model of cultural intelligence. Group & Organization Management, 31(1), 100-123. Ang, S., Van Dyne, L., Koh, C., Ng, K. Y., Templer, K. J., Tay, C., & Chandrasekar, N. A. (2007). Cultural intelligence: Its measurement and effects on cultural judgment and decision making, cultural adaptation, and task performance. Management and Organization Review, 3(3), 335-371. Aycan, Z. (1997). Expatriate adjustment as a multifaceted phenomenon: Individual and organizational level predictors. International Journal of Human Resource Management, 8(4), 434-456. Baron, R. M., & Kenny, D. A. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173-1182. Baker, J. C., & Ivancevich, J. M. (1971). The assignment of American executives abroad: Systematic, haphazard, or chaotic? California Management Review, 13(13), 39-44. Berry, J. W. (1992). Acculturative Stress. In P. T. P. Wong, & L. C. J. Wong (Eds.), Handbook of multicultural perspectives on stress and coping, (pp. 287-298). New York: Springer. Black, J. S. (1988). Work role transitions: A study of American expatriate managers in Japan. Journal of International Business Studies, 19(2), 277-294. Black, J. S. (1990). Personal dimensions and work role transitions. Management International Review, 30(2), 119-134. Black, J. S., & Gregersen, H. B. (1991). When yankee comes home: Factors related to expatriate and spouse repatriation adjustment. Journal of International Business Studies, 22(4), 671-694. Black, J. S., & Gregersen, H. B. (1991). The other half of the picture: Antecedents of spouse cross-cultural adjustment. Journal of International Business Studies, 22(3), 461-478. Black, J. S., & Gregersen, H. B. (1999). The right way to manage expatriates. Harvard Business Review, 77(2), 52-63. Black, J. S., & Mendenhall, M. (1990). Cross-cultural training effectiveness: A review and theoretical framework. Academy of Management Review, 15(1), 113-136. Black, J. S., & Mendenhall, M. (1991). The U-Curve adjustment hypothesis revisited: A review and theoretical framework. Journal of International Business Studies, 22(2), 225-247. Black, J. S., Mendenhall, M., & Oddou, G. (1991). Toward a comprehensive model of international adjustment: An integration of multiple theoretical perspectives. Academy of Management Review, 16(2), 291-317. Black, J. S., & Stephens, G. K. (1989). The influence of the spouse on American expatriate adjustment and intent to stay in Pacific Rim overseas assignments. Journal of Management, 15(4), 529-544. Black, J. S., Gregersen H. B., Mendenhall M. E., & Stroh, L. K. (1999). Globalizing people through international assignments. Reading, MA: Addison-Wesley. Boal, K. B., & Whitehead, C. J. (1992). A critique and extension of the stratified systems theory perspective. In R.L. Phillips, & J. G. Hunt (Eds.), Strategic leadership: A Multiorganizational-level perspective (pp. 237-255). Westport, CT: Quorum. Borman, W.C., & Motowidlo, S.J. (1993). Expanding the criterion domain to include elements of contextual performance. In N. Schmitt, & W. C. Borman (Eds.), Personnel selection in organizations. (pp. 71- 98). San Francisco: Jossey-Bass. Brislin, R., Worthley, R., & MacNab, B. (2006). Cultural intelligence: Understanding behaviors that serve people's goals. Group and Organization Management, 31(1), 40-55. Bureau of employment and Vocational training, Counseling and Service Website for Foreign Workers Working in Taiwan (Blue Collar). http://www.evta.gov.tw/eng/content/list.asp?mfunc_id=99 Caligiuri, P. M. (2000). The Big Five personality characteristics as predictors of expatriate's desire to terminate the assignment and supervisor-rated performance. Personnel Psychology, 53(1), 67-88. Caligiuri, P.M. (1997). Assessing expatriate success: Beyond just “being there”. In Z. Ayan (Ed.), Expatriate management: Theory and research (pp. 117- 140) Greenwich, CT: JAI Press. Campbell, J. P. (1990). Modeling the performance prediction problem in industrial and organizational psychology. In M.D. Dunnette, & L.M. Hough (Eds.), Handbook of industrial and organizational psychology (pp. 687- 732): Palo Alto, CA: Consulting Psychologists Press. Campbell, J.P. (1999). The definition and measurement of performance in the new age. In D.R. Ilgen, & E.D. Pulakos (Eds.), The changing nature of performance: Implications for staffing, motivation, and development (pp. 399- 429). San Francisco: Jossey-Bass. Campbell, J. P., McCloy, R. A., Oppler, S. H., & Sager, C. E. (1993). A theory of performance. In E. Schmitt et al. (Eds.), Personnel selection in organizations (pp. 35-70). San Francisco: Jossey-Bass. Church, A. (1982). Sojourner adjustment. Psychological Bulletin, 91(3), 540-572. Cohen, S., & Syme, S. (1985). Social support and health. New York: Academic Press Council Labor Affairs (CLA), http://www2.ohchr.org/english/law/cmw.htm Crampton, S. M., & Griggs, J. A. (1994). Percept-percept inflation in micro organizational research: An investigation of prevalence and effect. Journal of Applied Psychology, 79(1), 67-76. Crocker, D. A. (2002). Development ethics and globalization. Philosophy & Public Policy Quarterly, 22(4), 13-20. Davies, M., Stankov, L., & Roberts, R. D. (1998). Emotional intelligence: In search of an elusive construct. Journal of Personality and Social Psychology, 75(4), 989-1015. Dulewicz, V., & Higgs, M. (2000). Emotional intelligence: A review and evaluation study. Journal of Managerial Psychology, 15(4), 341-372. Earley, P. C. (2002). Redefining interactions across cultures and organizations: Moving forward with cultural intelligence. Research in Organizational Behavior, 24, 271-299. Earley, P. C., & Ang, S. (2003). Cultural intelligence: Individual interactions across cultures. Stanford, CA: Stanford Business Books. Earley, P. C., Ang, S., & Tan, J. (2006). CQ: Developing cultural intelligence at work. Stanford, CA: Stanford Business Books. Earley, P. C., & Mosakowski, E. (2000). Creating hybrid team cultures: An empirical test of transnational team functioning. Academy of Management Journal, 43(1), 26-49. Earley, P. C., & Mosakowski, E. (2004, October). Cultural intelligence. Harvard Business Review. 82(10), 139-146. Earley, P. C., & Peterson, R. S. (2004). The elusive cultural chameleon: Cultural intelligence as a new approach to intercultural training for the global manager. Academy of Management Learning and Education, 3(1), 100-115. Eisenberger, R., Fasolo, P., & Davis-LaMastro, V. (1990). Perceived organizational support and employee diligence, commitment and innovation. Journal of Applied Psychology, 75(1), 51-59. Elfenbein, H. A., & Ambady, N. (2002). On the universality and cultural specificity of emotion recognition: A meta-analysis. Psychological Bulletin, 128(2), 203-235. Friedman, T. L. (2006). The world is flat: A brief history of the twenty-first century (Rev. ed.). New York: Farrar, Straus and Giroux. Furnham, A., & Bochncr, S. (1986). Culture shock: Psychological reactions to unfamiliar environments. London: Methuen. Gabel, R. S., Dolan, S. L., & Cerdin, J. L. (2005). Emotional intelligence as predictor of cultural adjustment for success in global assignment. Career Development International, 10(5), 375-395. Ghiselli, E.E., & Brown, C.W. (1955). Personnel and Industrial Psychology. New York: Wiley. Goffman, E. (1959). The presentation of self in everyday life. Harmondsworth: Penguin. Goffman, E. (1967). Interaction ritual: Essays in face-to-face interaction. Chicago: Aldine. Goleman, D. (1995). Emotional intelligence. New York: Bantam Books. Goleman, D. (1998). Working with emotional intelligence. New York: Bantam. Gross, J. J. (1998a). The emerging field of emotion regulation: an integrated review. Review of General Psychology, 2, 271-299. Gross, J. J. (1998b). Antecedent- and response-focused emotion regulation: divergent consequences for experience, expression, and physiology. Journal of Personality and Social Psychology, 74(1), 224-237. Harrison, J.K. (1992). Individual and combined effects of behavior-modeling and the cultural assimilator in cross-cultural management training. Journal of Applied Psychology, 77(6), 952-962. Harrison, J. K. (1994). Developing successful expatriate managers: A framework for the structural design and strategic alignment of cross-cultural training programs. Human Resource Planning, 17(3), 17-33. Hechanova, R., Beehr, T. A., & Chiristiansen, N. D. (2003). Antecedents and consequences of employee's adjustment to overseas assignment: A meta- analysis review. Journal of Applied Psychology, 70, 342-353. Hisam, T. G. (1997). Dissertation abstracts: The value of expatriate support programs in reducing susceptibility to culture shock for American expatriated employees working in Germany. Journal of International Business Studies, 4, 884-886. Hochsehild, A. R. (1983). The managed heart: Commercialization of human feeling. Berkeley: University of California Press. Hofstede, G. (1980). Culture's consequences: International differences in work related values. Beverly Hills, CA: Sage. Hofstede, G. (1983). National culture in four dimensions: a research-based theory of cultural differences among nation. International Studies of Management and Organization, 13(1-2) 46-74. Hofstede, G. (1991). Cultures and organizations: Software of the mind. London: McGraw-Hill. Judge, T.A., & Bono, J.E. (2001). Relationship of core self-evaluation traits--self-esteem, generalized self-efficacy, locus of control, and emotional stability-with job satisfaction and job performance: A meta-analysis. Journal of Applied Psychology, 86(1), 80-92. Kanfer, R., & Heggestad, E.D. (1997). Motivational traits and skills: A person-centered approach to work motivation. Research in Organizational Behavior, 19, 1-56. Katz, D., & Kahn, R. L. (1978). The Social Psychology of Organizations (2nd.). New York: Wiley. Katz, J., & Seifer, D. M. (1996). It''s a different world out there: Planning for expatriate success through selection, pre-departure training and on-site socialization. Human Resource Planning, 19(2), 32-49. Kihlstrom, J.F., Cantor, N., Albright, J.S., Chew, B., Klein, S., & Niedenthal, P.M. (1988). Information processing and the study of the self. In L. Berkowitz (Ed.), Advances in Experimental Social Psychology, 20. New York: Academic Press. Kogut, B., & Singh, H. (1988). The effect of national culture on the choice of entry model. Journal of International Business Studies, 19(3), 411-432. Lam, L. T., & Kirby, S. L. (2002). Is emotional intelligence an advantage? An exploration of the impact of emotional and general intelligence on individual performance [Electronic version]. The Journal of Social Psychology, 142(1), 133-143. Lee, T., & Mowday, R. (1987). Voluntary leaving an organization: An empirical investigation of Stress and Mowday's model of turnover. Academy of Management Journal, 30(4), 721-743. Lysgaard, Sverre. (1955). Adjustment in a foreign society: Norwegian Fulbright grantees visiting the United States. International Social Science Bulletin, 79(1), 45-51. Mayer, J. D., Caruso, D. R., & Salovey, P. (2000). Emotional intelligence meets traditional standards for an intelligence. Intelligence, 27(4), 267-298. Mayer, J. D., & Salovey, P. (1997). What is emotional intelligence? In P. Salovey & D. Sluyter (Eds.), Emotional development and emotional intelligence: Educational implications (pp. 3-34). New York: Basic Books. Mendenhall, M., & Oddou, G. (1985). The dimensions of expatriate acculturation. Academy of Management Review, 10(1), 39-47. Mumford, D. B. (1998) The measurement of culture shock. Soc Psychiatry Psychiatr Epidemiol, 33(4), 149-154. Miller, E. L. (1972). The overseas assignment: How managers determine who is to be selected. Michigan Business Review, 24(3), 12-19. Miller, E. L. (1973). The international selection decision: A study of some dimensions of managerial behavior in the selection process. Academy of Management Journal, 16(2), 239-252. Morman, W. C., & Motowidle, S. J. (1993). Expanding the criterion domain to include elements of contextual performance. In W. B. In E. Schmitt (Ed.), Personnel selection in organizations (pp. 71-98). New York: Jossey-Bass. Office of the United Nations High Commissioner for Human Rights. International convention on the protection of the rights of all migrant workers and members of their families. Adopted by general assembly resolution 45/158 of 18 December 1990. http://www2.ohchr.org/english/law/cmw.htm Oberg, K. (1960). Culture shock: Adjustment to new cultural environment. Practical Anthropologist, 7, 177-182. Ones, D. S., & Viswesvaran, C. (1997). Personality determinants in the prediction of aspects of expatriate job success. In Z. Aycan (Ed.), Expatriate management: Theory and practice (pp. 63-92). Greenwich, CT: JAI Press. One, D. S., & Viswesvaran, C. (1999). Relative importance of personality dimensions for expatriate selection: A policy capturing study. Human Performance, 12(3-4), 275-294. O''Reilly, C., & Chatman, J. (1986). Organizational commitment and psychological attachment: the effects of compliance, identification, and internalization on pro- social behaviors. Journal of Apply Psychology, 71(3), 492- 499. Palthe, J. (2001). Toward an Integrative Model of Cross-Cultural Adjustment: Implications for Managing a Global Workforce. Unpublished PhD Dissertation, School of Labor and Industrial Relations, Michigan State University, East Lansing, MI. Parker, B., & McEvoy, G. M. (1993). Initial examination of a model of intercultural adjustment. International Journal of Intercultural Relations, 17(3), 355-379. Podsakoff, P. M., MacKenzie, S. B., Jeong-Yeon Lee, & Podsakoff, N. P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879-903. Punnett, B. J. (1997). Towards an effective management of expatriate spouses. Journal of World Business, 32(3), 243-258. Rahim, M. A., Psenicka, C., Yu, C. -S., Zhao, J. -H., Yee, K. W., Polychroniou, P., et al. (2003). A model of emotional intelligence and conflict management strategies: A study in seven countries. Paper presented at the Academy of Management, Seattle, WA. Rhinesmith, S. (1985). Bringing home the world. New York: Walsh & Co. Robinson, J. P., & Shaver P. R. (1973). Measures of Social Psychological Attitudes. (Rev.ed.) Ann Arbor, MI: Institute for Social Research, The University of Michigan (pp. 750). Group & Organization Management, 4, 122. Rosen, R. H., Digh, P., Phillips, C., & Rosen, R. T. (2000). Global literacies: Lessons on business leadership and national cultures. New York: Simon & Schuster. Salovey, P., & Mayer, J. D. (1990). Emotional intelligence. Imagination, Cognition and Personality, 9(3), 185-211. Searle, W., & Ward, W. (1990). The perdition of psychological and socio-cultural adjustment during cross-cultural transitions. International Journal of Intercultural Relations, 14(4), 449-464. Shipper, F. M., Rotondo, D. M., & Hoffman IV, R. C. (2003). A cross-cultural study of linkage between emotional intelligence and managerial effectiveness. Paper presented at the Academy of Management, Seattle, WA. Sims, R. H., & Schraeder, M. (2004). An examination of salient factors affecting expatriate culture shock. Journal of Business and Management, 10(1), 73-87. Sinangil, H. P., & Ones, D. S. (2001). Expatriate management. In N. Anderson, D. S. Ones, H. K. Sinangil, & C. Viswesvaren (Eds.), Handbook of industrial, work and organizational psychology (pp.424-443). London: Sage. Sonnentag, S., & Frese, M. (2002). Performance concepts and performance theory. In S. Sonnentag (Ed.), Psychological Management of Individual Performance (pp. 3-25). New York: John Wiley & Sons. Sosik, J. J., & Megerian, L. E. (1999). Understanding leader emotional intelligence and performance: The role of self-other agreement on transformational leadership perceptions. Group and Organization Management, 24(3), 367-390. Stiglitz, J. E. (2003). Globalization and its discontents. New York: W.W. Norton. Stone-Romero, E., Stone, D. L., & Salas, E. (2003). The influence of culture on role conceptions and role behavior in organizations. Applied Psychology: An International Review, 52(3), 328-362. Taff, R. (1977). Coping with unfamiliar culture. In N. Warren (Ed.), Studies in cross cultural psychology (pp.121-153). London: Academic Press. Templer, K.J., Tay, C., & Chandrasekar, N.A. (2006). Motivational cultural intelligence, realistic job previews, and realistic living conditions preview, and cross-cultural adjustment. Group and Organization Management, 31(1), 154-173. Taylor, S., Beechler, S., & Napier, N. (1996). Toward an integrative model of strategic international human resource management. Academy of Management Review, 21(4), 959-985. Thorndike, E. L. (1920, March). Intelligence and its uses. Harper's Magazine, 140(2), 227-235. Thompson, H. B., & Werner, J. M. (1997). The impact of role conflict/facilitation on core and discretionary behaviors: testing a mediated model. Journal of Management, 23(4), 583-601. Triandis, H C. (2006). Cultural intelligence in organizations. Group and Organization Management, 31(1), 20-26. Torbiorn, I. (1982). Living abroad. New York: Wiley. Tung R. L. (1981). Selecting and training personnel for overseas assignments. Columbia Journal of World Business, 16(1), 68-78. Van Dyne, L., Cummings, L.L., & Parks, J.M. (1995). Extra role behaviors: in pursuit of construct and definitional clarity (a bridge over muddied waters). In L. L. Cummings, & B. M. Staw (Eds.), Research in Organizational Behavior (pp. 215-285). Greenwich, CT: JAI. Vassel, B. (1983). Ten ways to improve performance in your overseas operation. Paper presented at the Annual OB Conference, Brigham Young University. Winkelman, M. (1994). Culture shock and adaptation. Journal of Counseling andDevelopment, 73(2),121-126. Williams, L.J., & Anderson, S.E. (1991). Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behavior. Journal of Management, 17(3), 601-618. Wong, C. S., & Law, K. S. (2002). The effects of leader and follower emotional intelligence on performance and attitude: An exploratory study. The Leadership Quarterly, 13(3), 243-274.
摘要: This study examined the effect of cultural intelligence on the individuals' adjustment and job performance in a cultural diversity situation and further examined the mediating effect of culture shock and the moderating effect of emotional intelligence. We used paper-based questionnaires to survey 388 Filipino labors in Taiwan's manufacturing industries, resulting a return rate of 77.6%. The results of hierarchical linear regression analysis prove that cultural intelligence is positively related to cross-cultural adjustment and job performance. The result also found culture shock mediated the relation of cultural intelligence and job performance but did not mediate the relation of cultural intelligence and cross-cultural adjustment. In addition, emotional intelligence partly moderated the relationship of cultural intelligence and job performance. At the end, conclusions, recommendations, and limitations were provided.
本研究主要目的為探討在跨文化情境下,個體所擁有的文化智商對跨文化適應與工作績效的影響,以及文化衝擊對文化智商與跨文化適應、工作績效的中介效果,另外,亦針對情緒智商對文化智商與跨文化適應、工作績效的調節效果進行探討。本研究以問卷調查來進行,研究對象為台灣製造業的菲律賓籍勞工,共發放388份問卷,有效回收率為77.6%。 研究結果顯示:(1)文化智商與跨文化適應及工作績效具有正向關係。(2)文化衝擊對文化智商與工作績效具有中介效果,但文化衝擊對文化智商與跨文化適應不具有中介效果。(3)情緒智商對文化智商與工作績效具有調節效果。最後,本研究會提供結論、建議與研究限制予各界作為參考。
URI: http://hdl.handle.net/11455/20814
其他識別: U0005-0408200916163300
文章連結: http://www.airitilibrary.com/Publication/alDetailedMesh1?DocID=U0005-0408200916163300
Appears in Collections:企業管理學系所

文件中的檔案:

取得全文請前往華藝線上圖書館



Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.