Please use this identifier to cite or link to this item: http://hdl.handle.net/11455/20871
標題: The Impact of Social Capital and Relationship Tension on relationship Performance - Environmental Uncertainty as Moderator
社會資本與關係張力對關係績效的影響-環境不確定性作為干擾變數
作者: 張子建
Chang, Tzu-Chien
關鍵字: social capital
社會資本
relationship tension
relationship performance
environmental uncertainty
關係張力
關係績效
環境不確定性
出版社: 企業管理學系所
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摘要: A summary of past research shows that scholars mainly examine relationships from a single perspective by analyzing the benefits to performance provided by the closeness of relationships. Little research has discussed the closeness or distance of relationships and how they may have negative effects on performance. This research uses social capital and relationship tension to examine whether the structure, perception and relationships of social capital have a positive effect on relationship performance. This research also examines relationship tension in terms of long-term and short-term, flexibility and rigidity, and cooperation and competition and whether gaining a balance has a negative influence on relationship performance. Environmental uncertainty was included as a moderator in all three relationships. This research examined the machinery industry. 900 questionnaires were sent to a random sampling of firms and 130 were returned. Deleting fourteen invalid questionnaires, the return rate for this research was 13%. High levels of reliability, convergent validity and discriminant validity were recorded. Linear Structural Equation Modeling (SEM) was used to validate hypotheses. Results showed that in relationship capital, structure and relationships possessed a positive effect on relationship performance. Perception exhibited no influence. In relationship tension, an imbalance of flexibility and rigidity exhibited a negative effect on relationship performance. Long-term and short-term, as well as cooperation and competition showed no negative effect. In terms of the moderator, when environmental uncertainty was high, a balance between social capital and relationship tension exhibited an even larger effect on relationship performance. Finally, this research proposed several research contributions and practical implications as a direction for further research.
揆諸以往社會資本之相關研究,過去的文獻大多單方面探討關係緊密對於關係績效的好處,但甚少研究過於緊密或鬆散的關係,極有可能對績效產生負面影響。本研究由社會資本以及關係張力面角度切入,由社會資本中的結構、認知、關係構面是否對關係績效有正向影響;關係張力中的長期VS短期、彈性VS僵固、合作VS競爭構面未取得平衡,對關係績效是否有負向影響。另納入環境不確定性為干擾變數,探討對上述三者的干擾作用。 本研究以機械業作為樣本,採取便利抽樣郵寄900份問卷,回收130份,扣除無效問卷14份,問卷有效率為13%。本研究各構念具有高信度、收斂效度、區隔效度。採取線性結構方程式(SEM)做假設驗證,實證分析發現,社會資本中的結構與關係構面,對關係績效有顯著正向影響,認知構面無顯著影響;關係張力中僅有彈性VS僵固構面不平衡對關係績效有顯著負向影響,其餘長期VS短期、合作VS競爭構面無顯著負向影響。環境不穩定性會產生干擾作用,環境高度不穩定時,社會資本與關係張力的平衡,對關係績效產生更大的正向影響。最後本研究依據研究結果提出學術貢獻、管理意涵與未來研究方向。
URI: http://hdl.handle.net/11455/20871
其他識別: U0005-1907200916324800
文章連結: http://www.airitilibrary.com/Publication/alDetailedMesh1?DocID=U0005-1907200916324800
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