Please use this identifier to cite or link to this item: http://hdl.handle.net/11455/21071
標題: The Influence of Interfirm Network Structure, Knowledge distance and Organizational Culture on a Firm's Servitization and Performance: A Study on Manufacturing Industry in Taiwan.
網絡結構、知識距離以及組織文化對廠商製造服務化能力及其績效之影響—以台灣製造業為例
作者: Shih, Tai-Chih
施泰誌
關鍵字: servitization
製造服務化
network structure
knowledge distance
absorptive capability
organizatinal cultureo
網絡結構
知識距離
吸收能力
組織文化
出版社: 企業管理學系所
引用: 參考文獻 中文文獻 方世榮 (2004)。關係認知、關係態度及關係行為之關聯性的探討,管理與系統,第11卷, 509-539。 方世榮、張文賢 (2010)。網絡中心性、網絡能耐與競爭優勢。商略學報,2(4),217-230。 方世榮、謝宜君與鄧志勇 (2008)。關係學習、關係記憶與關係績效之研究,管理學報,25(3),269-289。 司徒達賢 (2001)。策略管理新論-觀念架構與分析方法。台北:智勝文化。 吳明隆、凃金堂 (2008)。SPSS與統計應用分析。台北:五南圖書出版公司。 吳思華 (1998)。策略九說:策略思考的本質(二版)。台北:臉譜文化出版:城邦文化發行。 林玉惠、陸大榮與萬鍾汶 (2008)。製造業轉型為服務導向企業之研究:以服務科學的觀點。台北:中華民國科技管理學會「2008年中華民國科技管理學會年會暨論文研討會」。 林震岩 (2007)。多變量分析SPSS的操作與應用。台北:智勝文化。 邱皓政 (2000)。量化研究與統計分析。台北:五南圖書出版有限公司。 張火燦、劉淑寧 (2002)。從社會網絡理論探討員工知識分享。人力資源管理學報,2(2),101-113。 張紹勳 (2004)。研究方法。台北:滄海書局。 陳建成、陳建佑 (2010)。組織文化、服務創新與經營績效關係之研究–以台灣營造業為例。中華管理評論國際學報,13(4)。 陳順宇 (2007)。結構方程式 AMOS操作。台北:心理出版社。 陳耀茂 (2005)。共變異數構造分析AMOS使用手冊。台北市:鼎茂圖書出版股份有限公司。 彭台光、高月慈與林鉦棽 (2006)。管理研究中的共同方法變異:問題本質、影響、測試和補救。管理學報,23(1 ),77-98。 湯玲郎、蔡瑋真與王盈超 (2009)。物流服務業導入服務創新對營運績效之影響。管理評論。 劉仁傑 (1999)。分工網路:剖析台灣工具機產業競爭力的奧秘。台北:聯經出版。 英文文獻 Afuah, A., & Tucci, C. L. (2003). Internet Business Models and Strategies: Text and Cases. New York: McGraw-Hill. Anderson, J. C., & Narus, J. A. (1984). A model of the distributor firm and manufacturer firm working partnership. Journal of Marketing, 54(1), 42−58. Anderson, J. C., & Narus, J. A.(1990). A model of distributor firm and manufacturingfirm working relationships. Journal of Marketing, 54(1), 42–58. Anderson, E. & B. Weitz. (1992). The Use of Pledges to Build And Sustain Commitment in Distribution Channels. Journal of Marketing Research, 29,February, 18-34. Anderson, J. & Narus, J. (1995). Capturing the Value of Complementary Services. Harvard Business Review, Jan-Feb, 75-83. Banker, R., G. Potter, & D. Srinivasan. (2000). An Empirical Investigation of an Incentive Plan that Includes Nonfinancial Performance. The Accounting Review , 75(1), 65-72. Baranson, J. (1990). Transntational strategic alliance: Why, what, where and how. Multinational Business, 2, 54-61. Bergin-Seers, S., & Jago, L. (2007). Performance measurement in small motels in Australia. Tourism & Hospitality Research, 7(2), 144-155. Bharadwaj, Sundar G., P. Rajan Varadarajan, & John Fahy. (1993). Sustainable Competitive Advantage in Service Industries: A Conceptual Model and Research Propositions. Journal of Marketing, 57, 83-99. Bierly III, P. E., Damanpour, F., & Santoro, M. D., (2009). The Application of External Knowledge: Organizational Conditions for Exploration and Exploitation. Journal of Management Studies,. 46 (3), 481-509. Brax, S. (2005). A manufacturer becoming service provider – challenges and a paradox. Manufacturing Service Quality, 15 (2), 142-56. Bucklin, L. P., & Sengupta, S. (1993). Organizing successful co-marketing alliances. Journal of Marketing, 57(2), 32−46. Burt, R. S. (1992).Structural holes: the social structure of competition. Cambridge, MA: Harvard University Press. Camison-Zornoza, C., Lapiedra-Alcami, R., Segarra-Cipres, M. & Boronat-Navarro, M. (2004). A meta-analysis of innovation and organizational size. Organization Studies, 25, 331–61. Chakravarthy, B. S. (1986). Measuring Strategic Performance. Strategic Management Journal, 7 (5), 437–458. Chang, S. C., & Lee, M. S. (2007). The effects of organizational cu1ture and knowledge management mechanisms on organizational innovation: An empirical study in Taiwan. The Business Review, 7(1), 295-301. Cohen, W. M. & Levinthal, D. A. (1990). Absorptive Capacity:A New Perspective on Learning and Innovation. Administrative Science Quarterly, 35, 128-152. Coleman, J. S.(1990). Foundations of social theory. Cambridge, MA: Harvard University Press. Deshpande, Rohit., & Frederick E. Webster. (1989). Organizational Culture and Marketing: Defining the Research Agenda. Journal of Marketing, 53 (January), 3-15. Dixon, Nancy. M. (2000). Common Knowledge: How Companies Thrive by Sharing What They Know. Boston: Harvard Business School Press. Donaldson, B., & O’Toole, T. (2001). Strategic marketing relationship. New York: John Wiley and Sons. Edquist, C., Hommen, L. & McKelvey, M. (2001). Innovation and Employment: Process versus Product Innovation.Cheltenham: Edward Elgar. Fang, E., and Zou, S. (2009). Antecedents and Consequences of Marketing Dynamic Capabilities in International Joint Ventures. Journal of International Business Studies, 40, 742-761. Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18, 39-50. Fredericks, E. (2005). Infusing flexibility into business-to-business firms: a contingency theory and resource-based view perspective and practical implications. Industrial Marketing Management, 34, 555-65. Gilbert, Nigel; Ahrweiler, Petra, & Pyka, Andreas. (2007). Learning in innovation networks: Some simulation experiments. Physica A, 378, 100-109. Gnyawali, Devi R. & Madhavan, Ravindranath. (2001). Cooperative networks andcompetitive dynamics: A structural embeddedness perspective. Academy of Management Review, 26(3), 431-445. Goedkoop, M. J.; van Halen, C. J. G.; te Riele, H. R. M.; Rommens, P. J. M. (1999). Product Service Systems: Ecological and Economic Basics. PRe′ Consultants: Amersfoort, The Netherlands. Gomes-Casseres, B.(1994). Group Versus Group: How Alliance Network Compete. Harvard Business Review, July-August, 62-74. Grant, R. M. (1996). Prospering in Dynamically-Competitive Environments: Organizational Capability as Knowledge Integration. Organization Science, 7(4), 375-387. Gulati, R. (1999). Network Location and Learning: the Influence of Network Resources and Firm Capabilities on Alliance Formation. Strategic Management Journal, 20(5), 397-420. Gujarati, D. N. (2003). Basic Econometrics (4th ed.). New York: McGraw-Hill. Hair, J. F., Black, B W. C. Babin, J. Anderson, R. E., & Thatam, R. L. (2006). Multivariate data analysis. (6th Ed.). Upper Saddle River, New Jersey: Pearson Prentice-Hall. Hamel, Gary & Coimbatore K. Prahalad. (2000). Leading the Revolution. Boston: Harvard Business School Press. Hansen, M.T. (1999). The Search-Transfer Problem: The Role of Weak Ties in Sharing Knowledge Across Organization Subunits. Administrative Science Quarterly, 44, 82-111. Heide, J. B., & John, G. (1992). Do Norms Matter in Marketing Relationships? Journal of Marketing, 56(2), 32-44. Hingley, M. K. (2005). Power to All Our Friends? Living with Imbalance in Supplier-Retailer Relationships. Industrial Marketing Management, 34, 848-858. Hipp, C., Tether, B. S. & Miles, I. (2000). The incidence and effects of innovation in services: evidence from Germany. International Journal of Innovation Management, 4, 417–53. Hodgetts, R. M. & F. Luthans. (1993). U.S. multinational’s expatriate compensation strategies. Compensation and Benefits Review, 25 (1), 57-62. Hunt, Shelby D. & Robert M. Morgan. (1995). The Comparative Advantage Theory of Competition. Journal of Marketing, 59, 1-14. Ibarra, H. (1993a). Network Centrality, Power, and Innovation Involvement: Determinants of Technical and Administrative Roles. Academy of Management Journal, 36(3), 471-501. Ibarra, H. (1993b). Power, Social Infulence, and Sense Making: Effects of Network Centrality and Proximity on Employee Perceptions. Administration Science Quarterly, 38, 277-303. Johnsen, R. E., & Ford, D. (2001). Asymmetrical and symmetrical customer-supplier relationships: Contrasts, evolution and strategy. Proceedings of the 17th Annual IMP Conference, September 8th-11th, Norwegian School of Management (BI), Oslo, Norway. Johnsen, R. E., & Ford, D. (2002). Developing the Concept of Asymmetrical and Symmetrical Relationships: Linking Relationship Characteristics and Firm’s Capabilities. Paper at presentadona 18ª Conferência International do IMP, Dijon. Johnson, J. (1999). Strategic integration in industrial distribution channels: Managing the interfirm relationship as a strategic asset. Journal of the Academy of Marketing Science, 27(1), 4-18. Johanson, J. & Mattsson, L. (1987). Interorganizational Relationships in Industrial System: ANetwork Approach Compared with the Transaction-Cost Approach. International Studias of Management and Organizaztion ,17, 34-48. Johnson, L. C., Beaton, R., Murphy, S., & Pike, K. (2000). Sampling bias and other methodological threats to the validity of health survey research. International Journal of Stress Management, 7(4), 247-267. Kenis, P. & Knoke, D. (2002). How organizational field networks shape interorganizational tie-formation rates. Academy of Management Review, 27, 275-293. Kim, L. (1998). Crisis Construction and Organizational Learning: Capability Building in Catching-up at Hyundai Motor. Organization Science, 9 (4), 506-521. Kotter, John P. and James L. Heskett (1992), Corporate Culture and Performance, The Free Press, Kotter Associates, Inc. and James L Heskett. Krackhardt, D. (1992). The strength of strong ties. Boston: Harvard Business School Press. LaBahn, D. W., & Harich, K. (1997). Sensitivity to national business culture: Effects on US–Mexican channel relationship performance. Journal of International Marketing, 5(4), 29−51. Lane, P.J., Lubatkin, M. (1998). Relative absorptive capacity and interorganizational learning. Strategic Management Journal, 19 (5), 461-477. Lee, D., M. J. R. Brown, and M. M. Bird. (2004). Importers’ Benevolence Toward Their Foreign Export Suppliers. Journal of the Academy of Marketing Science, 32(1), 32-48. Li, Zhihong. & Zhu, Tao. (2009). Empirical Study on the Influence of Social Capital to Informal Knowledge Transfer among Individuals. Journal of Software, 4(4), 291-297. Lin, S. C. (2008). Servitization in manaufacturing: A powerful new driver for industrial upgrading. Intelligent Times, April 8, 2008. Lyles, M. A., & Baird , I. S. (1994). Performance of International Joint Ventures in Two Eastern European Countries: The Case of Hungary and Poland. Management International Review, 34(4), 313-330. Mahadevan, B. (2000). Business Models for Internet-Based E-Commerce: An Anatomy. California Management Review, 42 (4), 55-69. Mahnke, V., Pedersen, T. & Venzin, M. (2005). The impact of knowledge management on MNC subsidiary performance: the role of absorptive capacity. Management International Review, 45, 101-120. Martin, J. (1992). Culture in organizations: Three perspectives. New York: Oxford University. Martin, C. and Horne, D.A. (1992). Restructuring toward a service orientation. International Journal of Service Industry Management, 3(1), 25-38. Mathieu, V. (2001a). Product services: from a service supporting the product to service supporting the client. Journal of Business & Industrial Marketing, 16 (1), 39-58. Mathieu, V. (2001b). Service strategies within the manufacturing sector: benefits, costs and partnership. International Journal of Service Industry Management, 12 (5), 451-75. Medlin, C.J., Aurifeille, J.M, & Quester, P.G. (2005). A collaborative interest model of relational coordination and empirical results, Journal of Business Research, 58(2), 214-222. Meyer, J. W. & Rowan, B. (1977). Institutionalized organizations: formal structure as myth and ceremony. American Journal of Sociology, 83, 340-363. Miles, R.E. & Snow, C.(1992). Cause of Failure in Network Organization, California Management Review, Summer, 53-72. Miller J. H. (1980). The use of performance-based methodologies for the allocation of transit operating finds. Traffic Quarterly, 34(4), 555-585. Mowery, D., & Oxley, J. (1995). Inward technology transfer and competitiveness: The role of national systems of innovation. Cambridge Journal of Economics, 19(1), 67-93. Muffatto, M. (1998). Corporate and individual competencies: How do they match the innovation process? International Journal of Technology Management, 15 (7), 836-853. Nair, A., & Prajogo, D. (2009). Internalisation of ISO 9000 standards: the antecedent role of functionalist and institutionalist drivers and performance implications. International Journal of Production Research, 47(16), 4545-4568. Naveh, E., Marcus, A., & Hyoung Koo, M. (2004). Implementing ISO 9000: performance improvement by first or second movers. International Journal of Production Research, 42(9), 1843-1863. Neely, A. (2008). Exploring the financial consequences of the servitization of manufacturing. Operations Management Research, 1(2), 103-118. Neely, A., M. Gregory, & K. Platts. (1995) . Performance measurement system design. International Journal of Operations & Production Management, 15(4). Nielsen, B. B. (2005). The Role of Knowledge Embeddedness in the Creation of Synergies in Strategic Alliances. Journal of Business Research, 58(9), 1194-1204. Nunnally, J. C. (1978). Psychometric theory (2nd ed.). New York: McGraw Hill. Oliva, R. & Kallenberg, R. (2003). Managing the transition from products to services. International Journal of Service Industry Management, 14(2), 160-172. Pedhazur, E. J. (1982). Multiple regression in behavioral research: Explanation and prediction. New York: Holt, Rinehart & Winston. Podsakoff, P. M., & Organ, D. W. (1986). Self-reports in organizational research: Problems and prospects. Journal of Management, 12(4), 531-544. Porter, Michael E.(1985). Competitive Advantage: Creating and Sustaining Superior Performance, New York: Free Press. Porter, M. E., Ketels, C., & Delgado, M. (2006). The microeconomic foundations of prosperity: Findings from the business competitiveness index. World Economic Forum, The Global Competitiveness Report, Palgrave MacMillan. Powell, W. W. (1990). Neither market nor hierarchy: network forms of organization. Research in Organizational Behavior, 12, 295-336. Powell, W. W., Koput, K. W. & Smith-Doerr, L. (1996). Interorganizational Collaboration and the Locus of Innovation: Networks of Learning in Biotechnology. Administrative Science Quarterly, 41(1), 116-145. Reinartz, W. & Ulaga, W. (2008). How to sell services more profitably. Harvard Business Review, 90-96. Ren, G., & Gregory, M. J. (2007). Servitization in manufacturing companies: a conceptualization, critical review, and research agenda. Frontiers in Service Conference, 4-7, San Francisco, CA, US. Ritter, T. (1999) . The Networking Company : Antecedents for Coping with Relationships and Networks Effectively. Industrial Marketing Management, 28(5), 467–479. Ritter, T., Wilkinson, I. F. & Johnston, W. J. (2004). Firms’Ability to Manage in Business Networks:A Review of Concepts. Industrial Marketing Managemen, 33(3), 175-183. Robinson, T.M., C.M. Clarke-Hill & Richard Clarkson. (1999). Relationship Marketing and Business Strategy: A Case Study in the Commodity Chemicals Sector. International Journal of Customer Relationship Management, 1 (3), Spring, 235–48. Robbins, S. P. (2001). Organizational behavior: Concepts, controversies and applications (9th ed.). Englewood Cliffs, NJ: Prentice Hall. Rowley, T. J. (1997). Moving beyond dyadic ties: a network theory of stakeholder influences. Academy of Management Review, 22, 887-910. Rowley, T. J., Baum, J. A. C., Shipilov, A. V., Greve, H. R. & Rao, H. (2004). Competing in Groups. Managerial and Decision Economics, 25(6-7), 453–471. Rungtusanatham, Manus & Cipriano Forza. (2005). Coordinating Product Design, Process Design, and Supply Chain Design Decisions: Part A: Topic Motivation, Performance Implications, and Article Review Process. Journal of Operations Management, 23(3), 257-265. Sawhney, M., Balasubramanian, S. & Krishnan, V.V. (2004). Creating growth with services. MIT Sloan Management Review, 34 (4), 34-43. Schein, E. H. (1992). The role of the CEO in the management of change. In T.A. Kochan & M. Useem (eds.), Transforming organizations. New York:Oxford University Press. Selnes, F. & Sallis, J. (2003). Promoting relationship learning. Journal of Marketing, 67(July), 80-95. Smith, J. B. & D. W. Barclay.(1997). The Effects of Organizational Differences and Trust on the Effectiveness of Selling Partner Relationships. Journal of Marketing, 61, 3-21. Song, X. Michael & Mark E. Parry. (1996). What Separates Japanese New Product Winners From Losers. The Journal of Product Innovate Management, 13(5), 422-439. Sparrowe, R.T., Liden, R.C., Wayne, S.J, & Kraimer M.L .(2001).Social networks and the performance of individuals and groups. Academy of Management Journal, (44) 2, 316-325. Spring, M., Araujo, L. (2009). Service, services and products: rethinking operations strategy. International Journal of Operations & Production Management , 29(5), 444–467. Todorova, G., & Durisin, B. (2007). Absorptive capacity: Valuing a reconceptualization. Academy of Management Review, 32, 774-786. Trice, H. M. & Beyer, J.M. (1993). The cultures of work organizations, Englewlood Cliffs, N. J. Prentice Hall. Tsai, W. (2001). Knowledge Transfer in Intraorganizational Networks: Effects of Network Position andAbsorptive Capacity on Business Unit Innovation and Performance. Academy of Management Journal, 44(5), 996-1004. Turnbull, Peter, Ford, David, & Cunningham, Malcolm. (1996). Interaction, relationships and networks in business markets: an evolving perspective. Journal of Business & Industrial Marketing, 11 (3/4), 44-62. Valente, T. W. (1995). Network models of the diffusion of innovations. Cresskill, NJ: Hampton Press. Vandermerwe, S., & Rada, J. (1988). Servitization of business: Adding value by adding services. European Management Journal, 6(4), 314-324. Vanhaverbeke, W., Duysters, G. & Noorderhaven, N. (2002). External Technology Sourcing through Alliances or Acquisitions: An Analysis of the Application-specific Integrated Circuits Industry. Organization Science, 13(6), 714-733. Venkatraman, N. & Ramanujam, V. (1986). Measurement of Business Performance in Strategy Research:A comparison of Approach , Academy of Management Review, 11(4), 801-814. Verstrepen, S. & van Den Berg, R. (1999). Servitization in the automotive sector: creating value and competitive advantage through service after sales. Global Production Management, Kluwer Publishers, London, 538-45. Wallach, E. J. (1983). Individuals and organizations: The cultural match. Training and Development Journal, 37 (2), 29-36. Wasserman, S., & Faust, K.(1994). Social network analysis: methods and applications. Cambridge: Cambridge University Press. Wan, Jiangping., Liu, Qingjing., Li, Dejie., & Xu, Hongbo (2010). Research on Knowledge Transfer Influencing Factors in Software Process Improvement. Journal of Software Engineering & Applications, 3 , 131-140. Weitz, B. A., & Jap, S. D. (2000). Relationship marketing and distribution channels, in Seth, J. N. and Parvatiyan. A.(eds) Handbook of Relationship Marketing. Thousand Osks CA: Sage, 209-244. White, A., M. Stoughton, and L. Feng. (1999). Servicizing: the quiet transition to extended producer responsibility. Technical Report, Tellus Institute, Boston, MA. Wise, R., & Baumgartner, P. (1999). Go Downstream: The New Profit Imperative in Manufacturing. Harvard Business Review, 77(5), 133-141. Zahra, S. A. & George, G. (2002). Absorptive Capacity: A Review, Re-conceptualization, and Extension. Academy of Management Review, 27(2), 185-203.
摘要: Servitization is an emerging issue in recent years. However, it is doubt that what capabilities the firms should possess for practicing servitization activities and achieving maximum efficiency. Therefore, this research aims to explore the servitization capability of manufacturers in Taiwan. By employing the factors of interfirm network structure, knowledge distance and organizational culture to examine their effects on a firm’s servitization capability. Furthermore, this study would like to discuss the servitization capability whether have a positive effect on performance and business competitive competence. In addition, this study incorporates absorptive capability as one moderator variables to strengthen the process of the servitization capability. This research used the data provided by Corporate Synergy Development Center as research sample. 1,000 questionnaires were sent to firms and 120 were returned. Deleting eight invalid questionnaires, the return rate for this research was 12%. The hypotheses are identified by descriptive statistical analysis, factor analysis, Pearson correlation analysis, multiple regression and hierarchical regression analysis. High levels of reliability, convergent validity and discriminant validity were recorded. The empirical result as follows. First, the interfirm network structure (network centrality, symmetrical relationship between the organizations) is positively related to the servitization capability, except network density. Second, the knowledge distance between the firms is negatively related to the servitization capability, the innovative and supportive organizational cultures are also positively related to the servitization capability, except the bureaucratic organizational culture. Third, the servitization capability is positively related to business performance. And then the relationship between network structure and servitization capability can be partial significantly and positively moderated by absorptive capability。Finally, based on the empirical results, we propose theoretical and managerial implications and suggestions for future research.
廠商之製造服務化能力為近年來之新興議題,然而廠商必須具備什麼能力才能使其服務化能力發揮最大效益,則尚未有明確的定論;因此,本研究旨在探討台灣製造業之服務化能力,以企業與廠商間之網絡結構、知識距離及組織文化探討對製造服務化能力之提昇,進而增進企業之績效以及提升廠商之競爭力,並加入知識吸收能力來探討干擾變數是否具有增強效果。 本研究以中衛體系之製造廠商為研究樣本,並採取郵寄發放問卷1,000份,扣除無效問卷後,總計回收120份有效問卷,問卷有效率為12%。將問卷資料進行敘述性統計分析、信效度分析、相關分析及多元與階層迴歸分析,來驗證研究假設,本研究具有信度、收斂效度及區別效度。 實證分析發現以下幾點,首先,企業與廠商間之網絡結構中的網絡中心性、組織間對稱關係,對製造服務化能力提升均有正向影響,其中,網絡密度則無法證實與製造服務化能力提升有顯著關係;其次,廠商間之知識距離對製造服務化能力提升有負向影響,組織文化則以創新型與支持型組織文化對製造服務化能力提升有正向影響,而官僚型則無法證實與製造服務化能力提升有顯著關係;並且製造服務化能力之提昇對於企業績效亦為正向影響;然而知識吸收能力對於網絡結構與製造服務化能力之關係具有部分正向干擾效果。最後本研究依據研究結果提出學術貢獻、管理意涵與未來研究方向。
URI: http://hdl.handle.net/11455/21071
其他識別: U0005-0407201204273600
文章連結: http://www.airitilibrary.com/Publication/alDetailedMesh1?DocID=U0005-0407201204273600
Appears in Collections:企業管理學系所

文件中的檔案:

取得全文請前往華藝線上圖書館



Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.