Please use this identifier to cite or link to this item: http://hdl.handle.net/11455/21725
標題: 校園危機管理研究-以台中縣高中職校為例
The Research of School Crisis Management in Taichuang County Senior High School
作者: 陳銘傑
Chen, Ming-Chieh
關鍵字: Campus Crisis
校園危機
Crisis Management
Campus Crisis Management
危機管理
校園危機管理
出版社: 國家政策與公共事務研究所
引用: 參考書目 一、中文部份 (一)專書 朱愛群(2002)。危機管理-解讀災難謎咒。臺北市:五南。 朱愛群(2007)。危機管理-解讀災難謎咒。臺北市:五南。 朱愛群(2007)。危機管理-解讀災難謎咒。臺北市:五南。 朱愛群(2007)。危機管理-解讀災難謎咒。臺北市:五南。 吳定(1998)。公共政策辭典。台北市:五南出版社。 邱毅(1999)。現代危機管理。台北市:偉碩文化。 陳芳雄(1997)。校園危機處理。台北市:幼獅。 許龍君(1998)。校園安全與危機處理。臺北市:五南。 張潤書(1988),行政學,台北,三民書局出版。 鄭東瀛。台北市教師研習中心研習叢書。 (二)期刊論文 丘昌泰(1994)。危機狀態下的災變管理體系:美國經驗及其對我國的挑戰,研考雙月刊,第18卷4期,頁4-12。 吳嘯(1989),中看更中用:危機管理手冊原則,現代管理月刊,第145期,頁16~19。 紀俊臣(1997)。校園危機處理之法律問題探討,教育資料與研究,第14期,頁3~10頁。 紐先鍾(1986)。危機與危機管理:理論與實際。中華戰略學刊,春季版,頁90-111。 孫本初(1997)。校園危機管理策略。現代教育論壇。第2期,頁259-269。 許芳懿(1996)。從午餐中毒事件看校園危機處理。師友月刊。344期,頁31-33。 萬家春(1996)。校園意外事件之處理。教師天地:第82期。頁36-39。 鄭英敏(1996)。學校危機處理。教師天地:第82期。頁29-31 (三)學位論文 林培彥(2005)。苗栗縣國民小學校園危機管理之研究。國立新竹師範學院職業繼續教育研究所碩士論文,未出版,新竹市。 林賢春(2003)。臺北市大學校院校園危機管理之研究。臺北市立師範學院國民研究所碩士論文,未出版,台北市 周蕙蘋(1995)。危機管理之研究。文化大學政治學研究所碩士論文,未出版,台北市。 施國銓(1996)。危機管理個案研究。銘傳管理學院大眾傳播系研究所碩士論文,未出版,台北市。 徐士雲(2002)。國民小學校園危機管之研究-以台北市為例。國立台北師範學院碩士論文,未出版,台北市。 陳聰明(2004)。北部地區公私立技術學院校園危機管理之研究。臺北市師範學院國民教育研究所碩士論文,未出版,台北市。 黃新福(1992)。危機管理之研究:從組織層面來探討。國立政治大學公共行政研究所碩士論文,未出版,台北市。 顏秀如(1996)。國民中學校園危機管理之研究。國立政治大學碩士論文,未出版,台北市。 (四)譯著 于鳳娟譯(2001)。危機管理。臺北市:五南。 (五)網路化等電子資料 教育部校園安全暨災害防救通報處理中心,「下載專區」中「校園人為災害狀況緊急應變處理參考」選單,網址:http://csrc.edu.tw/(最後瀏覽日期:2008/4/27) 二、西文部份 (一)專書 Berge, Dieudonneeten. (1990). The First 24 Hours: A Comprehensive Guide to Successful Crisis Communications. Cambridge, Massachusetts: Basil Blackwell. Booth, S. A. (1993). Crisis Management Strategy: Competition and Change in Modern Enterprises, London. New York: Routledge. Brecher, Michael. (1978). Studies in Crisis Behavior, New Brunswick, NJ: Transaction Books. Fink, S. (1986). Crisis Management: Planning for Inevitable. New York:American Mangement Association. Jones, Melinda & Lisa, Paterson. (1992). Preventing Chaos in Times of Crisis: A Quide for School Administrators. Southwest Regional Lab., Los Alamitos, CA. (ERIC Document Reproduction Service No. ED 350-700.) Kadel, S. & Follman, J. (1993). Reducing School Violence. Hot Topics: Usable Research. Greensboro: Southeastern Regional Vision for Education Nudell, Mayer. & Norman, Antokol. (1988). The Handbook for Effective Emergency and Crisis Management. Lexington, Massachusetts: D.C. Health and Company. Paschall, R. (1992), Critical Incident Management, Chicago: The Office of International Criminal Justice, The University of Illinois at Chicago. Petersen, Suni & Ronald L, Straub. (1992). School Crisis Survival Guide:Management Techniques and Materials for Counselors and Administrators. New York: West Nyack. Pitcher, Gayle D & Scott, Poland. (1992). Crisis Intervention in The Schools. New York: The Guilford Press. (二)期刊論文 Berlonghi, Alexander. (1991). Managing the Risks of School District Special Events. School Business Affairs,June,pp. 1-15 Billings R. S. , Tomas, W. Milburn & Schaalman , Nary L. (1980). A Model of Crisis Perception: A Theoretical and Empirical Analysis. Administrative Science Quarterly, Vol. 25, pp. 300-316. Coombs, W. Timothy. (1995). Choosing the Right Words-the Development of Guidelines for the Selection of the Appropriate Crisis Response Strategies “Management Communication Quarterly, Vol. 8, No4 (May) pp. 447-476. Dutton, Jane E, (1986). The Processing of Crisis and Non-crisis Strategic Issues, Journal of Management Studies, Vol. 23, No. 5: pp. 8-10. Jay, B. (1989). Managing a Crisis in the School-Tips for Principals. National Association of Secondary School Principals Bulletin, Vol. 73, No. 513: pp. 14-18. Kelly, Dennis G., William F, Stimeling. & Kachur, Donald S. (1989). Before worst Comes to Worst, Have Your Crisis Plan Ready. The Executive Educator (Jan) pp. 22-23. Lichtenstein, R. et al., (1994). School Crisis Response: Expecting the Unexpected. Educational Leadership, Vol. 52, No. 3: pp. 79-83. Milliken, F. J. (1987). Three Type of Perceived Uncertainty about the Environment:State , Effect, and Respons Uncertainty, academy of management, Vol. 12, No. 1, pp. 133-143. Mitroff, I. I. (1988). Crisis Management: Cutting Through the Confusion.” Lon Management Review( winter) pp. 15-20. Nunamaker, Jay F. Jr., Weber, E.Sue, & Minder Chen. (1989). Organizational Crisis Management Systems: Planning Intelligent Action. Journal of Management Information Systems, Vol. 5,No. 4, pp. 7-32. Olson, Audrey E. (1990). Expecting the Worst.”The American School Board Journal, (March) pp. 7-32. Palmo, Artis J., Langlois, Donald E. & Irene Bender. (1988). Development of Policy and Procedures Statement for Crisis Situations in the school.” The School Counselor, Vol. 36, pp. 95-102. Purvis, J. R., R. L., Porter, C.C., Authement, & L. C.,Boren (1991) . Crisis Intervention Teams in The Schools. Psychology in the Schools,Vol.28 (Oct) pp. 331-339. Robinson, James A. (1972). Crisis: An Appraisal of Concepts and Theories. in International Crisis:Insight from Behavioral Research, edited by Charles F. Hermann, New York: Free Press, pp. 21-25. Ruof, S. & Harris, J. (1988). Suicide Contagion :Guilt and Modeling. Communique, Vol.16, No.17, p.8. Smiar,Nicholas P. (1992). Cool Heads:Crisis Management for Administrators. Child Welfare,Vol.71, No. 2 (Mar.-Apr). Snyder, Timothy D. (1993). When Tragedy Strikes. The Executive Educator (Feb) pp. 30-31. Turner, Barry A. (1976). The Organizational and International Development of Disasters. Administrative Science Quarterly,Vol. 21, pp. 378-397. (三)專書論文 Alberta Dept. of Education, Edmonton. Education Response Centre., (1992).Bereavement and Loss Manual: For Administrators and Teachers.(ERIC Document Reproduction Service No. ED 344 120) Batsis, Thomas M. (1994). Crisis Management in Catholic Schools. National Catholic Educational Association, Washington, DC.(ERIC Document Reproduction Service No. ED 383 068.) Fink, Steven. (1986). Crisis Management: Planning for Inevitable, New York: American Management Association.. Everett, Susan M. (1991).Crisis Management in Schools. Master of Education Requirement, Colorado State University.(ERIC Document Reproduction Service No. ED 334-441) Hayes, Richard E. (1985). Corporate Crisis Management: A as Adaptive Control.in Corporate Crisis Management. Edited by Stephen J. Andriole, Princeton, NJ: Petrocelli Books, pp.21-27. Hermann, Charles Fed. (1972). Threat, Time and Surprise: A Simulation of International Crisis. in International Crisis: Insight from Behavioral Research, edited by Charles F. Hermann, New York: Free Press, pp.3-17. Hermann, Jerry J . (1994). Crisis Management:A guide to School Crisis and Action Taken. The Practicing Administrator,s Leadership Series.(ERIC Document Reproduction Service No. ED 378 -661). Hunt, C.Y. (1986).The tree o f life : A response to teen suicide Grosse Pointe, MI: Grosse Point Public School System(ERIC Document Reproduction Service No. ED 295 -108) Innes, George. (1988). Emergency Planning in the UK: A View from the Inside. In Cow, H. B. F. and R. W. Kay: Emergency Planning for Industrial Hazards. New York: Elsevier Applied Science, pp36. Jones, Melinda & Lisa. ,Paterson (1992).Preventing Chaos in Times of Crisis:A Guide for School Adiministrators. Southwest Regional Lab., Los Alamitos, CA.(ERIC Document Reprodction No. ED 350 700.) Lentner, Howard H. (1972). The Concept of Crisis as Viewed by the United States Department of State. in International Crisis: Insight from Behavioral Research, edited by Charles F. Hermann, New York: Free Press, pp .112-133. Nation, Carol. (1988). Manging Crisis. National Association of Elementary School Principals, Alexandria, VA.(ERIC Document Reproduction Service No. ED 297- 233). North Carolina State Dept. of Public Instruction (1988).Guidelines for handling crisis situations in the schools. (ERIC ED. 297- 233) Shrestha, B. (1990).Crisis Management in the School:New Aspects of professionalism.Oregon school study council, Eugene. (ERIC Document Reproduction Service No. ED 324 809)
摘要: 本研究之主要目的,在探討校園危機管理的理論背景、意涵及運作原則,並瞭解台中縣高中職校校園危機管理認知程度及校園危機管理運作現況與困境,再綜合研究發現,提出改進高中職校校園危機管理的建議。 為達成上述目的,本研究採問卷調查方法,首先透過文獻回顧,探討校園危機管理的理論背景、意涵、實施方式及運作原則;其次,根據文獻探討的結果,編製「台中縣高中職校調查問卷」,進行調查研究,藉以瞭解目前高中職校實施校園危機管理的情形,以及高中職校有關人員對於學校實施校園危機管理的看法;最後根據研究發現,提出具體建議事項。本研究調查對象包括台中縣高中職校(啟明學校除外)教職員,共抽取27所學校,發出1200份問卷,回收有效問卷為1092份,並採用SPSS套裝軟體程式進行資料的統計分析。 根據研究結論,本研究提出以下建議: 一、提高學校教職員危機意識為學校危機管理的首要工作 二、學校成員對於各種危機事件危機處理程序的不熟悉 三、學校教職員對於潛在校園危機事件的認知以意外事件居首位 四、落實危機教育訓練,增進教師危機事件處理能力 五、不同背景的學校成員對於學校危機管理的瞭解略有差異 六、學校危機管理工作的缺失與困難有待改進及解決 七、每學期針對校園災害管理實施計畫相關內容辦理教職員研習活動 八、編製危機反應手冊提高學校成員對於各種危機事件危機處理程序的熟悉度 九、學校針對常發生危機事件設計危機教育訓練項目 (一)調整整體校園危機管理教育訓練重點項目 (二)針對學校常發生危機事件特性規劃危機管理教育訓練項目 十、學校各單位加強聯繫整合各項研習活動 十一、提昇教師兼導師及專任教師處理校園危機事件的能力 (一)提供危機處理相關資訊: (二)提供參與學校危機管理工作機會 (三)鼓勵教師兼導師及專任教師參加教育部及校內危機管理的相關研習活動及教育訓練
This study intends to investigate the theoretical framework, meaning, and practice of campus crisis management. This study also intends to investigate the awareness, the practice, and the problems concerning campus crisis management in the high schools in Taichung County. In the end, suggestions are made for improving campus crisis management in high schools based on the research results. Questionnaires are used in this study to achieve these aims. First, relevant literature is reviewed to examine the theoretical framework, meaning, application, and practice of campus crisis management. Second, based on the literature review, the Questionnaire for the High Schools in Taichung County is designed to survey the current situation of campus crisis management in high schools and the faculty's viewpoints on the application of campus crisis management. In the end, some suggestions are made based on the research results. The objects are the high school faculties except for those in the schools for the visually impaired. 27 schools are surveyed. 1,201 questionnaires were sent out while 1,092 effective questionnaires were returned. SPSS software package was used for data analysis. The study makes the following suggestions based on the conclusions above. 1.In school crisis management, it is of utmost importance to raise the crisis awareness among the faculty. 2.The faculty is not familiar with the crisis control procedures. 3.For the faculty, the number one crisis event is accidents. 4.It is imperative to implement crisis education and training and improve the crisis control abilities of teachers. 5.Faculty members with different backgrounds have different understandings towards school crisis management. 6.The drawbacks and problems in school crisis management still need to be addressed and solved. 7.Seminars or workshops for the faculty should be held based on the school safety management plan. 8.Crisis response manuals should be compiled to heighten the faculty's familiarity with crisis control procedures. 9.Crisis education and training should be designed to address the frequent crisis events. (1)Reset the priority of overall campus crisis management education and training. (2)Crisis management education and training should be designed based on the features of the frequent crisis events. 10.Inter-office communication should be strengthened for better coordinated seminars and workshops. 11.Teachers' crisis control abilities should be improved. (1)Provide crisis management-related information. (2)Offer opportunities for participating in school crisis management. (3)Encourage teachers to attend crisis management-related activities and training held by the Ministry of Education or by the school.
URI: http://hdl.handle.net/11455/21725
其他識別: U0005-2108200812283300
文章連結: http://www.airitilibrary.com/Publication/alDetailedMesh1?DocID=U0005-2108200812283300
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