Please use this identifier to cite or link to this item: http://hdl.handle.net/11455/22234
標題: A Study of Business Model for Taiwan Telecare Industry
台灣遠距照護產業之營運模式探討
作者: 林詠智
Lin, Yung-Chih
關鍵字: telecare
遠距照護
business model
營運模式
出版社: 科技管理研究所
引用: 中文部份 丁錫鏞,2004,台灣的生物技術與生技產業發展政策 工研院產業經濟與資訊服務中心,2005,我國生技醫藥產業的代工契與策略-以醫療器材為例 工研院產業經濟與資訊服務中心,2002,遠距居家照護之發展現況與趨勢, 台灣經濟研究院生技醫藥產業中心、經濟部生物技術與醫藥工業發展推動小組整理,2003,生技中心IT IS 計畫 行政院科技組,2003,2003年產業科技策略會議重要結論 行政院衛生署,2002修正,醫師法, 行政院衛生署,2006修正,藥事法 行政院衛生署,2004發佈,醫療器材管理辦法 行政院衛生署,2005修正,全民健康保險法 敏盛醫院,2007,U-care去機構化之高齡者照護服務平台計劃書 經濟部技術處,2007,健康照護創新服務計畫公開說明會 經濟部技術處,2007,健康照護創新服務計畫補助要點 經濟部技術處,2006,銀髮族U-Care旗艦計畫-計畫補助要點 經濟部工業局,2003,2003生技產業白皮書 易芝玲,遠距居家照護服務之國際發展趨勢,2003,2003年產業科 技創新研討會 謝依靜,2006,服務行銷與管理,雙葉書廊出版 張紹勳,2004,研究方法,滄海書局出版 潘淑滿,2003,質性研究:理論與應用,心理出版。 波特(Michael E. Porter) 著,周旭華譯,1998,競爭策略產業環境及競爭者分析 蔡正揚、許正郎,1991,「運用策略聯盟促進技術引進之研究」,中華民國科技管理研討會論文集。 吳青松,1992。「本國資訊電子業成功關鍵因素之探討」,科技體制與產業發展管理研討會,中國生產力中心。 袁建中,1993,「產業策略聯盟模式探討與個案實證研究」,碩士論文, 國立交通大學科技管理研究所。 呂鴻德,1996,「企業策略聯盟Q&A-提昇競爭力的經營利器」,台北:商周文化事業股份有限公司。 許翠玲,1998,「影響農業產銷班實施策略聯盟動機之因素探討」,碩士論文,國立中興大學農業推廣教育研究所。 曾千豪,2002,休閒產業與發卡銀行策略聯盟績效之研究,私立朝陽科技大學休閒事業管理系碩士論文。 mCare立見健康諮詢中心網站 http://www.mcare.tw/service.aspx (last visit : 2007/07/01) 氣喘格網 http://www.medicalgrid.org/ (last visit : 2007/07/01) 英文部份 Aaker, D.A. 1992. "Developing Business Strategies, 3rded." New York:John Wiley and Son. Afuah, A., and C.L. Tucci, 2003. "Internet business models and strategies: Text and case." New York: McGraw-Hill/Irwin. Arevuo, M. 2001. "Leading the Revolution: Gary Hamel, Harvard Business School Press." Long Range Planning, 4(34): 513-515 Armstrong, G., and P. Kotler. 2005. "Marketing: An Introduction, 7th eds ". New Jersey: Prentice Hall Badaracco, J. L. 1991. "The Knowledge Link: How Firms Compete Through Strategic Alliance." Boston, MA, Harvard Business School Press. Barlow, J., S. Bayer, et al. (2003). "The design of pilot telecare projects and their integration into mainstream service delivery." Journal of Telemedicine and Telecare 9: S1-S3. Barlow, J., S. Bayer, B. Castleton, and R. Curry.2006. "Implementing complex innovations in fluid multi-stakeholderenvironments: Experiences of ‘telecare’. " Technovation (26):396–406 Baranson, J. 1990. "Transactional Strategic Alliances: Why, What, Where and How." Multinational Business, (2): 54-61. Benbasat, I., D. Goldstein, and M. Mead. 1987. "The Case Research Strategy in Studies of Information System." MIS Quarterly, 11(3): 369-386. Dadd, M., B. Doyle, et al. (2002). "Lessons learned from the Hospital Without Walls project." Journal of Telemedicine and Telecare 8: 11-14. Devlin, G. and M. Bleackley. 1988. "Strategic Alliances-Guidelines for Success." Long Range Planning, 21(5): 18-23. Eisenhardt, K. 1989. "Building Theories from Case Study Research." Academy of Management Review, 14(4): 532-550. Farok, J., and L. Peter, 1988. "Cooperative Strategies inInternational Business." Lexington, MA: Lexington Books. Finch, T., M. Mort, et al. (2005). "Telecare: perspectives on the changing role of patients and citizens." Journal of Telemedicine and Telecare 11: 51-53. Geringer, J. M. 1991. "Strategic Determinants of Partner Selection Criteria in International Joint Ventures." Journal of International Business Studies, Vol.22 (1), 41-62. Hagedoorn, J. 1993. "Understanding the rational of strategic technology partnering: inter organizational modes of cooperation and sectoral differences." Strategic Management Journal, (14): 371-385. Harvey, M. G., and R. F. Lusch. 1995. "A Systematic Assessment of Potential InternationalStrategic Alliance Partners." International Business Review, Vol.2(2), 195-212. Hebert, M. A., M. J. Paquin, et al. (2002). "Predicting success: stakeholder readiness for home telecare diabetic support." Journal of Telemedicine and Telecare 8: 33-36. Hefner, L.L. 1994. "Strategic alliances and the human resource implication for records managers." Record Management Quarterly, 28(3): 13-18. Hibbert, D., F. S. Mair, et al. (2003). "Lessons from the implementation of a home telecare service." Journal of Telemedicine and Telecare 9: S55-S56. Jeffrey, P. 1982. "Organizations and organization theory" Boston: Pitman. Johnson, S. P., L. J. Menor, and R. B. Chase. 2000. "A critical evaluation of the new service development process: integrating service innovation and service design." New service development—creating memorable experience, Sage Publications. Yin, R. K. 1994. "Case Study Research: Design and Methods, 2nd Edition" CA: Sage Publications. Knsynski, B.R., and E. W. McFarlan. 1990. " Information partnerships shared data shared scale. " Harvard Business Review, 68(5): 114-120. Levy, S., N. Jack, et al. (2003). "Perspectives on telecare: the client view." Journal of Telemedicine and Telecare 9(3): 156-160. Lynch, R.P. 1989. "The Practical Guide to Joint Ventures and Cooperate Alliances. " John Wiley and Sons, New York. Mair, F. S., P. Goldstein, et al. (2005). "Patient and provider perspectives on home telecare: preliminary results from a randomized controlled trial." Journal of Telemedicine and Telecare 11: 95-97. McMahon, D. (2005). "Auto TeleCare - understanding the failures and successes of small business in telehealth." Journal of Telemedicine and Telecare 11: 71-73. Osterwalder, A. 2004. "The Business Model Ontology: Proposition in a Design Science Approach." Thesis l''Ecole des HEC de l''Université de Lausanne. Porter, M. 1980. "Competitive Strategy: Techniques for Analyzing Industries and Competitors." Free Press, New York, USA Rappa, M.A. 2004. "The Utility Business Model and The future of Computing Services." IBM system journal, 43(1):32-42. Robert, J.M. 1997. "Multinational Strategic Alliance: A Manager’s Perspective." Strategic Change, Vol.6 391-405. Medicompass網站 http://www.medicompass.com/ ( last visit: 2007/07/01) Mobihealth 網站 http://www.mobihealth.org/ (last visit:2007/07/01)
摘要: 隨著高齡化社會的來臨,傳統照護服務未來將會有所不足,在有限的人力資源下,「遠距照護」將是未來值得發展的產業。本研究透過個案研究,加上產業資料蒐集以及國外文獻參考,提出一發展遠距照護產業時,可參考之營運模式架構。本研究提出之營運模式構面包括八個面向:法規標準面、社會保險面、組織環境與文化、專案複雜性、產品構面、顧客介面、基礎建設管理以及財務面向。研究結論為,在法規面上,需放寬遠距照護應用之地區及規範相關服務行為;在社會保險上,先從小範圍開放給付,在擴展到各項遠距照護之服務行為;在組織環境與文化上,要對於規劃成熟度和工作場所成熟度加以注意;在專案複雜度上,要積極達到相同共識與目標,並積極溝通與瞭解;在產品創新上,增加可攜式之遠距照護服務;顧客介面上,目標顧客以65-85歲之高齡者最佳,接觸管道則需在生理訊號檢測設備以及醫療服務人員上做相關改進;基礎建設管理上,上市營運時,透過策略聯盟方式快速取得遠距照護所需之能力和設備;財務面向上,在不虧損的情況下,增加顧客數已達到規模經濟。本研究期待遠距照護產業能依此模式做為參考之架構,並因而在未來蓬勃的發展。
As the elderly society coming, traditional care service will no be enough. With the limited manpower, 「Telecare」industry will be the trend in the future. According to the case study “Healthcare Platform for the Elderlies”, led by Ming-Shen Healthcare , collection of industry information and foreign references, we build a business model of telecare. The aspects of business model are 1. Regulation and Standards, 2. Social and Health Insurance, 3. Organization context and cultures, 4. Project complexity, 5. Product, 6. Customer interface, 7. Infrastructure management, 8. Financial aspect. Our conclusion are law and standards should open up the area and service of telecare. Insurance should pay small range of telecare service first, and pay all of the service later. Organization context and cultures should pay attention on planning readiness and workplace readiness. Project complexity should get the same goals and connect each other actively. On customer, the target customer is 65y-80y elder, and the contact channel should improve the device and care manpower. On the Infrastructure management, after operating, the firm of health care should be the lead firm, and the firms of IT and medical device transfer to outsourcing partner. On the financial aspect, revenue balance should achieve by economic scale. We expect this model can provide telecare industry a guide of operation, and get success in the future.
URI: http://hdl.handle.net/11455/22234
其他識別: U0005-2808200713091800
文章連結: http://www.airitilibrary.com/Publication/alDetailedMesh1?DocID=U0005-2808200713091800
Appears in Collections:科技管理研究所

文件中的檔案:

取得全文請前往華藝線上圖書館



Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.