Please use this identifier to cite or link to this item: http://hdl.handle.net/11455/24330
標題: 賦權領導與服務導向組織公民行為之關係 -賦權氛圍的中介效果
The Relationship between Empowerment Leadership and Service-Oriented Organizational Citizenship Behavior- The Mediating Effect of Empowerment Climate
作者: 黃秀如
Huang, Hsiu-Ju
關鍵字: empowerment leadership
賦權領導
empowerment climate
service-oriented organizational citizenship behavior
賦權氛圍
服務導向組織公民行為
出版社: 高階經理人碩士在職專班
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摘要: 本研究主要探討某證券公司主管之賦權領導行為、組織之賦權氛圍與營業員之服務導向組織公民行為的相關性。針對134家分公司以及1,526位營業員為樣本,透過層級迴歸分析法與中介效果檢驗法之運用發現:(1) 分公司主管愈能展現賦權式領導行為,營業員所知覺並分享之組織賦權氛圍程度愈高;(2) 營業員對主管所形塑出之賦權氛圍知覺程度愈高,其愈能表現出服務導向組織公民之行為;及(3) 在主管賦權領導行為與營業員服務導向組織公民行為之關係中,組織之賦權氛圍具有完全中介效果。 本研究以賦權領導理論、賦權氛圍理論及服務導向組織公民行為理論為基礎,探究焦點公司分公司主管領導方式與其所形塑組織氛圍與營業員行為表現之相關性,不但提供經營管理者對組織領導方式更具系統性的思考方向,也對未來研究領導議題的研究者提出具體的建議與管理意涵。
This study focused on the relationship among empowerment leadership, empowerment climate, and service-oriented organizational citizenship behavior. This study conducted a quantitative research with questionnaires survey by 134 branch managers and 1,526 dealers in the leading securities company in Taiwan. Through hierarchical regression analysis and mediating effect test, this study found: (1) the more empowerment leadership a branch manager shows, the higher level of empowerment climate will be perceived by the dealers; (2) the higher level of empowerment climate perceived by the dealers, the more service-oriented organizational citizenship behavior will they have; and (3) empowerment climate significantly mediates the relationship between empowerment leadership and service- oriented organizational citizenship behavior. Based on theories of empowerment leadership, empowerment climate, and service-oriented organizational citizenship behavior, this study explored the leadership of branch managers in the focal firm, and the relationship between organization climate and the dealers' behaviors. Not only providing more systematic direction of thinking on organizational leadership, this study also proposed specific recommendations and managerial implications on the subject of leadership for future researchers.
URI: http://hdl.handle.net/11455/24330
其他識別: U0005-1406201214025300
文章連結: http://www.airitilibrary.com/Publication/alDetailedMesh1?DocID=U0005-1406201214025300
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