Please use this identifier to cite or link to this item: http://hdl.handle.net/11455/24493
標題: 部門經理人之認知組織支持、組織承諾、工作滿意度對工作績效的影響—以C國際零售連鎖集團台灣分公司為例
The Effects of Perceived Organizational Support, Job Satisfaction, and Organizational Commitment on Managers' Job Performance in Retail Chain Stores - A study on C company in Taiwan
作者: 簡世明
Chien, Shih-Ming
關鍵字: Organizational Support
組織支持
Organizational Commitment
Job Satisfaction
Job Performance
組織承諾
工作滿意度
工作績效
出版社: 高階經理人碩士在職專班
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摘要: 隨著經濟發展產業結構的改變,台灣經濟發展主軸由早期以農業為主,轉至工業,之後再移轉至服務業。根據行政院主計處統計 2008年整體服務業產值所占之 GDP 比重已達 73.2 %,就業人數更占總就業人數 58%,顯示服務業已成為我國經濟的主流。其中,附加價值最高的業別就屬批發及零售業,約占GDP 18.2% (行政院主計處,國民經濟動向統計季報,2009.11),明白顯示了二十世紀之所以成為經濟成長最為迅速的世紀,服務業扮演了功不可沒的關鍵角色。而零售量販業(retailer)身處服務業鏈中之ㄧ環,市場競爭異常激烈。作為一勞力密集性之產業,人才對公司而言更是一很重要的人力資源。 基於此,本研究意欲研究在大型跨國性零售量販公司內員工對組織支持的認知、工作滿意度、組織的承諾此三項變數對於工作績效之影響。本研究採用問卷調查法,針對在台灣某跨國C集團公司在台灣的63家分店中近 1,100 位部門經理及人員作為問卷調查抽樣之對象,最後回收有效問卷共計595份,並將問卷資料進行敘述性統計分析、信效度分析、Pearson 相關分析、多元迴歸分析等統計分析來驗證研究假設。最後,並提供該公司此研究結果以作為改善部門經理人員的工作績效與人力資源管理上之參考。 結果顯示員工對組織支持的認知、工作滿意度、組織的承諾此三項變數彼此間有顯著之正向影響;同時此三項變數更對於工作績效皆有顯著之正相關影響。明確顯示出員工對組織支持的認知、工作滿意度、組織的承諾都將影響其工作績效之表現。 另外本研究最後根據分析結果提出研究貢獻與實務意涵,研究限制並給予未來研究建議。
Due to the industrial structure change of economic development. The developing direction of Taiwan economics shift from agriculture to industry, then to service industry now. According the figures from the Directorate-General of Budget, Accounting and Statistics, Executive Yuan, Taiwan. The weight of service industry occupied 73.2% of Taiwan GDP in whole 2008 output value. The most valuable and highest added values goes to wholesaler and retailer, it occupied 18.2% to Taiwan GDP. It indicated clearly that the service industry played a key role in 20 century. As a labor tight squeeze industry, talent became the most important resources to any company operation. On the basis of it, the purpose of this research is to study The effects of perceived organizational support, job satisfaction, and organizational commitment on managers' job performance in multinational retail chain stores. The study used a questionnaires-based survey instrument, and the main investigation samples are the department managers of “C” company 63 chain stores in Taiwan. 595 valid samples were collected. The research hypotheses were examined by several statistical techniques, including descriptive statistical analysis, Pearson correlation analysis, multiple regression analysis. Finally, to provide the research results as performance improvement and HR management reference to this company. The empirical result indicated that the managers' job performance were positively affected by the effects of perceived organizational support, job satisfaction, and organizational commitment Finally, according to the empirical results, we proposed several research contributions, practical implications, research limitations, and suggestions for future research.
URI: http://hdl.handle.net/11455/24493
其他識別: U0005-2507201120400700
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