Please use this identifier to cite or link to this item: http://hdl.handle.net/11455/8005
標題: 國防科技人員資訊尋求行為之研究-以中山科學研究院航空研究所為例
Information seeking behavior of defense technologist- A case study of Aeronautical System Research Division(ASRD) of Chung-Shan Institute of Science Technology(CSIST)
作者: 林彩鳳
Lin, Tsai-Feng
關鍵字: Information Needs
資訊需求
Information Seeking Behavior
Defense Technologist
資訊尋求行為
國防科技人員
出版社: 圖書資訊學研究所
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摘要: 摘 要 使用者資訊尋求行為研究,對圖書館資訊服務系統成效有直接影響關係,而如何知悉使用者的資訊需求,可藉由調查研究加以剖析。本研究之目的在探討國防科技人員資訊需求與尋求行為,進而瞭解其資訊需求特性,尋求資訊過程中倚賴正式管道與非正式管道資源與利用情形,以及面對尋求之障礙和解決途徑;研究結果可供國內同性質研究機構圖書館落實讀者服務之參考。 本研究利用問卷調查法以中山科學研究院航空研究所科技人員為受測對象,於民國94年7月發放368份問卷,扣除無效問卷後,共計回收256份有效樣本,淨回收率達69.6%,並依使用圖書館頻率取樣10名科技人員進行訪談,蒐集研究所需之資料。本研究之重要發現包括:(一)、國防科技人員以男性為主,有六成三的科技人員服務年資達16年以上,並且發現有六成以上科技人員一年中未曾發表研究領域之著作。其資訊需求的主要原因來自研究工作之需求,以全文型資料為需求之首要選擇,所需資訊多應用於工作團隊上。(二)、國防科技人員資訊尋求行為特色,相當倚賴網路資源解決問題及獲取科技新知,資訊可得性是影響尋求之主要因素。 (三)、網路資源是正式管道尋求中,最重要的使用資源,當正式管道不能滿足資訊需求時,國防科技人員常利用同儕口頭溝通的非正式管道途徑尋求解決。(四)、國防科技人員尋求資訊的過程中,最感到困擾的原因是無法迅速取得所需資訊,對於圖書館找不到的資料多以自行購買方式解決,而透過外單位尋求資訊服務,則以大學圖書館與研究機構圖書館為主。 最後依據研究結果,提出六項建議做為圖書館改進資訊服務品質的參考及後續研究之可能方向:(一)、建立知識管理架構下的科技知識庫。(二)、改善圖書館使用網路資源服務 (三)、善用資訊科技蒐集及過濾網路的科技資訊。 (四)、加強規劃個人化資訊服務。(五)、圖書館應為科技人員規劃網路資訊利用及資料庫檢索訓練教育。 (六)、在機構特性下圖書館應開放使用網路資源的便利性。 【關鍵詞】資訊需求、資訊尋求行為、國防科技人員
Abstract The research on information seeking behavior has a profound and direct influence on the effectiveness of a library information service system. and a questionnaire survey is one of the methods to understand the user's information need . In this research focus have been put on defense technologists' information needs and seeking behaviors so as to figure out specified characteristics in their information needs, how do they utilize those formal and informal channels, their obstacles and solutions during information seeking process. The research results may serve as a reference for libraries of similar nature to improve customer services. In this case study, needed data were collected from the July 2005 and 368 copies of questionnaire were administrated to defense technologists who worked for Aeronautical Systems Research Division (ASRD) of CSIST, 256 returned valid (69.6% return rate). Ten most or least frequent users were selected for in-depth interviews. The major findings were as follows: 1. Defense technologists are largely male. 65% of them worked over 16 years and 60%, never published. Their information need came from research and project implementation, mostly for team works. They were most concerned about access to full-text databases. 2. Technologists relied heavily on internet to iron out problems and gain new technological knowledge. Availability is a main factor that affected information seeking. 3. The internet resource is the most important formal channel. ASRD defense technologists would look for assistance by communicating with their colleagues should all formal channels fail to meet their information need. 4. The most annoying obstacle encountered by the technologists was unable to get badly needed information during their seeking process. If needed information couldn't be found at ASRD library, technologists will mostly purchase from bookstores. University and research institute libraries are the primary outer-source for external information services. Based on the final results of this study, six suggestions are proposed for improving libraries' information service quality and offering possible perspectives for follow-on researches: 1. Establishing the technology database under knowledge management architecture. 2. Improving library's inter/intranet services. 3. Utilizing information technology (IT) Optimizing the use of information collecting and filtering techniques for technology-related information. 4. Enhancing personalized information services. 5. Providing training courses such as inter/intranet exploitation, database index familiarizing to educate technologists and familiarize them with information seeking skills. 6. Removing some restrictions to facilitate utilization of inter/intranet resources as well as improving inter/intranet accessibility. Keywords Information Needs, Information Seeking Behavior, Defense Technologists
URI: http://hdl.handle.net/11455/8005
其他識別: U0005-2501200712354100
文章連結: http://www.airitilibrary.com/Publication/alDetailedMesh1?DocID=U0005-2501200712354100
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