請用此 Handle URI 來引用此文件: http://hdl.handle.net/11455/8094
標題: 公共圖書館與數位落差: 臺中市、縣偏遠地區公共圖書館讀者電腦網路使用行為的探討
Public Libraries and the Digital Divide: Patrons'' Using Behavior of Public Access Computing in Taichung City and County Rural Libraries
作者: 周惠婷
Chou, Hui-Ting
關鍵字: Digital divide
數位落差
Rural and small town libraries
Township libraries
Public access computing
偏遠地區公共圖書館
鄉鎮圖書館
電腦網路公共取用服務
出版社: 圖書資訊學研究所
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摘要: 雖然身處二十一世紀資訊科技發達的時代,網際網路亦日趨普及。無論在美國或臺灣地區、甚至全世界仍然存在著不同程度的數位落差。雖然公共圖書館電腦網路公共取用服務(Public Access Computing)的提供亦達到接近百分之百的普及率;但是在偏遠地區的公共圖書館因為地理位置的區域差異,以及長期處於人力、物力及經費的缺乏,對於電腦網路公共取用服務充分的提供與持續性的問題仍然面臨數位落差的危機與挑戰。因此本研究以臺中縣偏遠地區和平鄉、新社鄉與東勢鎮圖書館館員以及讀者為調查對象,並納入臺中市文化中心為調查對照組,藉以凸顯偏遠地區公共圖書館在提供電腦網路公共取用服務的成效以及讀者之電腦網路使用行為的數位落差。 本研究所採用之研究方法係以問卷調查法為主,同時輔以深度訪談方式藉以瞭解臺中市與臺中縣偏遠地區公共圖書館電腦網路公共取用服務的成效差距,並探討讀者在圖書館使用電腦網路行為的數位落差。本研究在館員調查方面共發放四份問卷,並進一步訪談館員在提供電腦網路公共取用服務(Public Access Computing)時所面臨的困境與危機。另一方面分別依據臺中縣和平鄉、新社鄉與東勢鎮三個鄉鎮圖書館以及臺中市立文化中心的電腦使用人次計算出發放問卷的比例,共計發放381份問卷,扣除無效問卷33份後,共回收348份有效問卷,回收率為91.3%。 根據本研究的結果得出以下幾點結論:一、偏遠地區公共圖書館電腦網路服務的成效存在數位落差;二、偏遠地區公共圖書館讀者確實存在數位落差;三、偏遠地區公共圖書館電腦網路的整體使用率偏低;四、偏遠地區公共圖書館館員及讀者缺乏電腦網路教育訓練機會;五、偏遠地區公共圖書館電腦網路服務無法滿足弱勢族群使用者;六、偏遠地區公共圖書館電腦網路服務無法扮演縮小讀者數位落差的公平正義角色。 本研究並依研究結果,建議結合政府、偏遠地區公共圖書館、數位機會學習中心以及志工資源持續投入弱勢讀者的資訊素養教育訓練,並建議擴大讀者數位落差以及使用圖書館電腦的相關研究以做為日後相關政府及偏遠地區公共圖書館在提供電腦網路服務改進之參考。
Even though in the 21st centuries, the advanced information technology and the internet have been available with each passing day, there still has been existing the digital divide around the world. Despites the most public libraries maintaining public access computing service, but still the rural libraries are fragile; that is, these rural and small town libraries are the most disadvantages with respect to being able to sustain the public access computing. It seems that quite often the isolated, rural libraries still have to face and struggle with the continued challenges: the lack of funding and resources. The study includes the three rural libraries in Taichung County. And then in order to proclaim the digital divide on these rural libraries and their patrons, it also subsumes the Taichung City Cultural Affairs Bureau as a comparison. The study employed questionnaire survey and interview methods. Heping, Shinshou, Tungshih libraries of Taichung County and Taichung City Cultural Affairs Bureau administrative areas were included. The researcher administrated two kinds of survey questionnaires: one for the librarians and the other for library patrons. Survey questionnaires were administrated from September to December, 2008. A total of 4 copies of librarians'and 381 copies of library patrons' questionnaires were distributed. The return rate of librarians' questionnaire was 100%. 348 copies of library patrons' questionnaire were returned valid, with a net return rate 91.3%. Service Solutions (SPSS) using descriptive statistics, Chi-square, Goodman & Kruskal's Gamma and factorial analysis of variance. Moreover, the study had interviewed the 4 librarians and 24 patrons to understand the library computer use and their opinions about the public access computing service. The conclusions of this study are as following: 1. The service of public access computing in the rural, small town libraries is facing the digital divide.; 2. The patrons in the rural, small town libraries are facing the digital divide.; 3. The utilizing of library computers are disproportionately low.; 4. The librarians and the patrons in the rural, small town libraries are critical at risk with the lack of computer skills and Internet access trainin.g; 5.Public access computing services in the rural, small town libraries can't meet the need of disadvantaged groups.; 6. The rural, small town libraries can't be of great assistance in bridging the digital divide. This study puts forward suggestions to combine the governmental departments, the rural and small town libraries, Digital divide Centers, and the volunteers to sustain the computer skills and internet access training of the disadvantaged groups. Finally, the study also put further suggestions to expand the study about the impact of digital divide on the public access computing service and the disadvantaged patrons, then as a result to improve the public access computing service in the rural and small town libraries.
URI: http://hdl.handle.net/11455/8094
其他識別: U0005-3007200915385700
文章連結: http://www.airitilibrary.com/Publication/alDetailedMesh1?DocID=U0005-3007200915385700
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