請用此 Handle URI 來引用此文件: http://hdl.handle.net/11455/89060
標題: Study on the Relationship between E-books Access and User Tasks in the University Libraries
大學圖書館提供電子書取用管道與使用者工作任務之關係
作者: 曾昱嫥
Yu-Chuan Tseng
關鍵字: 電子書
電子書編目
電子書取用管道
使用者工作
線上公用目錄
電子書網頁清單
電子書查詢系統
E-books
E-book Cataloging
Channels of e-book access
User tasks
OPAC
E-book weblist
E-book search system
引用: Multi-user Universal Searching Environment (2010). 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摘要: 圖書館網站是使用者取得電子書的主要管道之一,無形的電子書資源分散於各平台間,仰賴圖書館將其妥善整理與呈現。本研究從館員與電子書使用者兩面向進行探討,調查圖書館提供電子書取用管道與編目之現況,以及觀察使用者查詢、辨識、選擇與獲取電子書之行為,並且進一步探討圖書館提供電子書取用管道與使用者工作任務之間的關係。 本研究的對象為兩所公立大學圖書館,研究分為兩階段進行,首先調查學生取用電子書之情形,以隨機抽樣方式發放765份問卷,初步瞭解學生是否使用過電子書及其經常使用的管道,有效問卷共計741份,回收率達96.9%。問卷回收後採立意抽樣方式邀請25位有電子書使用經驗的學生,執行5項測試任務與訪談,進一步瞭解學生查詢電子書的過程與遭遇之困難。其次,調查館員組織電子書與提供查詢管道的方式,共邀請2位編目館員填答問卷並訪談,另亦針對6位負責電子書相關業務的館員進行訪談。 根據研究整理與分析,歸納出以下結論:一、圖書館提供電子書取用管道:(一)圖書館提供查詢電子書的管道不一,但著重館藏查詢系統;(二)電子書之書目紀錄多半來自廠商並且較無人力進行書目加值;(三)網頁清單的整理方式參照廠商給予的分類並提供平台收錄之書單;(四)圖書館定期透過系統與人工方式檢測電子書連結的有效性,並且透過聯盟合作共享正確的連結資訊。二、學生取用電子書的行為:(一)五成六的學生不曾使用過圖書館的電子書;(二)學生多透過館藏查詢系統取用電子書且優先選擇網頁階層數少的管道;(三) 學生習慣多元電子書平台介面且不受影響;(四) 學生使用書刊名及關鍵字查詢,若不清楚系統的預設檢索點,會因此對查詢結果感到不滿意;(五) 學生優先透過書刊名、作者、出版年與出版者辨識書目,期望能加值目次及書影;(六)書目紀錄中著錄平台名稱有助於辨識、選擇與延伸至平台獲取電子書。三、取用管道與使用者工作任務之間的關係:(一)館藏查詢系統除協助四項使用者工作外,尚發揮關聯功能;(二)在網頁清單提供主題分類與熱門資料庫排序可幫助使用者選擇平台;(三)系統按鈕的詞彙不符合使用者思維,會影響電子書的查詢、辨識與獲取;(四)多數館員認為館藏查詢系統是使用電子書較為完善的管道,但使用者卻期望能有整合查詢電子書的系統。 本研究最後提出對圖書館的建議:應於館藏目錄第一層結果提供完整資訊、積極與出版社洽談書影授權、教學電子書的檢索途徑與各種查詢系統並提供網頁教育訓練資源、於查詢系統提供簡短文字說明或游標提示、使用符合讀者思維的系統按鈕詞彙。對廠商的建議:自動化系統商能改善查詢與縮小結果的功能,並且增加推薦詞彙及層面分類功能;提供書目資料的廠商能優先提升基本書目資料的品質;電子書平台商可更確切提供平台收錄書籍的主題分布與比例。對使用者的建議:參與圖書館舉辦之教育訓練課程,並且積極反映使用電子書的相關問題,使圖書館能藉此改善以提升服務品質。
The library website is one of the main channel to access e-books. Because e-books are invisible and dispersed across platforms, it will rely on libraries to order and present them. The study intends to research how libraries catalogue and provide e-books, how can users find, identify, select and obtain e-books, and then investigate the relationship between e-books access and user tasks. The main objects of the study were two university libraries. The study includes two stages. First, the purpose of the study was to investigate whether students used e-books, and access e-books from which channels frequently.756 questionnaires were received in random samples, and 741 were viable, the recall rate was 96.9%. After the questionnaires were collected, 25 students who have used e-books were assigned 5 tasks and interviewed, in order to explore the difficulties encountered by them. Second, the other purpose of the study was to investigate how librarians catalogue e-books. 2 catalogers finished questionnaires and were interviewed, and the other 6 librarians were interviewed. The study explored that: 1. E-books access channels provided by libraries: (1) Libraries provided varies channels for accessing e-books, but focused on OPAC; (2) Bibliographic records were mostly supplied from vendors, and libraries without more catalogers to enhance records; (3) Libraries provided e-books weblist, where the classification and book list were supplied from vendors; (4) E-books link were tested by system and librarians, and e-book consortium shared the correct link. 2. Students access e-books and perform user tasks: (1) 56% students never used e-books that served by libraries; (2) Students mostly accessed e-books by OPAC and preferred the layer from library homepage as low as possible; (3) Students were familiar with various platforms and were not affected by the interface; (4) The access point used by students were title and keyword, if they didn''t know the default value of access point, they were not satisfy the result; (5) Students used title, author, year and publisher to identify e-books, and wished librarians can enhance bibliographic records and provide covers of e-books; (6) If libraries describe platform name in bibliographic records, it will help users to identify, select and obtain e-books. 3. The relationship between e-books access and user tasks: (1) OPAC can provide user tasks and association; (2) Libraries provide subject classification and popular database can assist students in selecting e-book platforms; (3) The words of systems don''t fit users'' expectation, it will influence how user find, identify and obtain e-books; (4) A number of librarians consider that OPAC is a better system for accessing e-books, but students expect a system which can search e-book platforms simultaneously. In the study, the recommendations for libraries, including that providing complete information in the first result layer; negotiating with publishers about e-book cover copyrights; teaching users how many systems can search e-books, how to access e-books, and providing online training courses; providing brief interpretation and cursor alternate text and words which fit users'' expectation. The recommendations for vendors, including that library automation system vendors can improve search and narrow down functions, and add functions about recommending words and faceted analysis; a vendor who provides bibliographic records can enhance essential records; e-book platform vendors can provide definite subject classification and percent of e-books which are included at platform. The recommendations for users, including that attending training courses about e-books and reflecting the problem about e-books as more as possible.
URI: http://hdl.handle.net/11455/89060
其他識別: U0005-2207201521052400
文章公開時間: 2015-07-28
顯示於類別:圖書資訊學研究所

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