Please use this identifier to cite or link to this item:
標題: The Impact of Social Capital and Relationship Tension on relationship Performance - Environmental Uncertainty as Moderator
作者: 張子建
Chang, Tzu-Chien
關鍵字: social capital;社會資本;relationship tension;relationship performance;environmental uncertainty;關係張力;關係績效;環境不確定性
出版社: 企業管理學系所
引用: 中文文獻 1. 王忠慶(民98)。產業機械業景氣動態報告。台經院產經資料庫。 2. 經濟部中小企業處(民98)。97年中小企業白皮書。台北:經濟部中小企業處。 3. 林震岩(民96)。多變量分析 SPSS的操作與應用。台北:智勝文化。 4. 周文賢(民91)。多變量統計分析-SAS/STAT使用方法。台北:智勝文化。 5. 張紹勳,(民92)。研究方法修訂版。台中:滄海書局。 6. 陳順宇(民96)。結構方程式 AMOS操作。台北:心裡出版社。 7. 陳弘(民96)。企業管理 100 重要觀念(上)-管理概論篇。台北:鼎茂出版。 8. 方世榮,謝宜君,鄧志勇(民97)。 管理學報。25(3), 269-289。 9. 吳佳蓉(民97)。以權力不對稱關係探討企業夥伴關係黑暗面。國立中興大學企業管理學系碩士學位論文,未出版,台中。 10. 張簡婉岑(民93)。以社會資本之觀點探討知識流通對組織績效之影響-以連鎖企業為例。國立高雄第一科技大學行銷與流通管理系碩士論文,高雄。 11. 黃識銘(民97)。關係黑暗因子對關係績效的影響-社會交換理論觀點國立中興大學企業管理學系博士學位論文,台中。 12. 劉欣芷(民95)。以張力觀點探討關係黑暗面。國立中興大學企業管理學系碩士學位論文,台中。 13. 謝光乙(民93)。多國籍企業之社會資本、通路策略、知識流通之實證研究-以在台外商為例。國立高雄第一科技大學行銷與流通管理系碩士論文,高雄。 14. 蕭新浴(民92)。旅行業經營環境、經營策略與績效關係之研究。中國文化大學觀光事業研究所碩士論文,台北。 英文文獻 1. Abdul-Muhmin, A. G. (2002). Effects of suppliers’ marketing program variables on industrial buyers’ relationship satisfaction and commitment. Journal of Business and Industrial Marketing, 17(7), 637-651. 2. Achrol, R. S. (1991). Evolution of the marketing organization: new forms for turbulent environments. Journal of Marketing, 55, 77-93. 3. Adler, P. S.,and kwon. S. W. (2002). Social capital: prospects for a new concept. Academy of Management Review. 27(1), 17-40. 4. Achrol, R. S., and Stern, L. W. (1988). Environmental determinants of decision making uncertainty in marketing channels. Journal of Marketing Research, 25(1), 36-50. 5. Agle, B. R., Nagarajan, N. J., Sonnenfeld, J.A., and Srinivasan, D. (2006). Does CEO charisma matter? An empirical analysis of the relationships among organizational performance,environmental uncertainty, and top management team perceptions of CEO charisma. Academy of Management Journal ,49, 161–174. 6. Alajoutsija, K.È., MoÈller, K. and TaÈhtinen, J.(2000). Beautiful exit: how to leave your business partner. European Journal of Marketing, 34(11/12). 7. Aldrich, H. E., and Zimmer. c. (1986).‘entrepreneurship through social networks’in Sexton D and Smilor R (Eds), The art and science of entrepreneurship. Ballinger, New York, 2-23. 8. Andalleb, S. S. (1996). An experimental investigation of satisfaction and commitment in marketing channels: The role of trust and dependence. Journal of Retailing, 72(1), 77-93. 9. Anderson, E. (1990). Two firms, one frontier: On assessing joint venture performance. Sloan Management Review, 31(2), 19-30. 10. Anderson, E., and Jap, S. D. (2005). The dark side of close relationships. MIT Sloan Management Review, 46(3), 74-82. 11. Anderson, E. W., Fornell, C., and Rust, R. T. (1997). Customer satisfaction, productivity, and profitability: Differences between goods and srvices. Marketing Science, 16(2), 129-145. 12. Anderson, J. C., and Narus, J. A. (1990). A Model of distributor firm and manufacture firm working relationships. Journal of Marketing, 54(1), 42-58. 13. Annika, L.(2002). Sources of conflict in cooperation between competitors. WIP-Paper for the 18th Annual IMP Conference, 5th – 7th September, Dijon, France. 14. Astley, W. G., and A. H. Van de Ven. (1983). Central perspectives and debates in organization theory. Admin. Sci. Quar, 28, 245-273. 15. Baker, W.(1990), Market networks and corporate behavior. American Journal of Sociology, 96, 589-625. 16. Bagozzi, R. P., and Yi, Y. (1988). On the evaluation for structural equation models. Journal of the Academy of Marketing Science, 16(1), 74-94. 17. Barclay, D. W., and Smith, J. B. (1997). The effects of organizational differences and trust on the effectiveness of selling partner relationships. Journal of Marketing, 61(January), 3-21. 18. Barnes, B. R., Naudé, P., and Michell, P. (2005). Exploring commitment and dependency in dyadic relationships. Journal of Business-to-Business Marketing, 12(3), 1-26. 19. Baumgartner, H., and Homburg, C. (1996). Applications of structural modeling in marketing and consumer research: A review. International Journal of Research in Marketing, 13(2), 139-161. 20. Baxter, L.A.(1985). Accomplishing relationship disengagement in Understanding Personal Relationships. An Interdiciplinariy Approach. S. Duck and D Perlman, Ed.^Eds., London: Sage. 21. Bengtsson, M., and Kock, S. (1999). Cooperation and competition in relationships between competitors in business networks. The Journal of Business & Industrial Marketing, 14(3), 17-19. 22. Bennett, R. (1996). Relationship formation and governance in consumer markets: transactional analysis versus the behaviorist approach. Journal of Marketing Management, 12(5), 417-436. 23. Bennis, W. (1997). Organising genius: The secrets of creative collaboration. Addison Wesley, Reading, MA. 24. Benson, J. K. (1977). Organizations: A dialectical view, Admin. Sci. Quart. 22 1-21. 25. Benton, P., and Lloyd, B. (1992). Riding the whirlwindL managing turbulence, Long Rrange Planning, 25(2), 111-118. 26. Beverland(2005). Adapting within relationships to adapt to market-led change: Does relationship success lead to marketplace inertia? Industrial Marketing Management, 34,577-589. 27. Black, J., and Farias, G. (1997). Genesis of complexity cycles, paper presented at 8th Annual international conference of the society for chaos theory in psychology and life sciences. Boston: Boston University. 28. Boles, J., Brashear, T., Bellenger, D., and Barksdale, H. (2000). Relationship selling behaviors: Antecedents and relationship with performance. Journal of Business and Industrial Marketing, 15(2/3), 141-153. 29. Boles, J. S., Barksdale, H. C. Jr., & Johnson, J. T. (1997). Business relationships: An examination of the effects of buyer-salesperson relationship on customer retention and willingness to refer and recommend. Journal of Business & Industrial Marketing, 12(34), 253-264. 30. Bollen, K. A. (1989). Structural equations with latent variables. New York: John Wiley and Son, Inc. 31. Bourdieu, P. (1985). The Forms of Capital”, In J. G. Richardson (Ed.), Handbook of Theory and Research for the Sociology of Education. pp.241-258. New York: Greenwood. 32. Boyle, B. A. and F. R. Dwyer, 1995. Power, bureaucracy, influence, and performance: Their relationships in industrial distribution channels, Journal of business research, 32(3), 189-200. 33. Bozzo, C. C. (2002). Understanding inertia in an industrial context. Journal of Customer Behaviour, 1(3), 335-355. 34. Bryman, A., and Cramer, D. (1997). Quantitative Data Analysis with SPSS for Windows (1st ed). London; New York: Routledge. 35. Brennan, R. (1997). Buyer/supplier partnering in British industry: The automotive and telecommunications. Journal of Marketing Management, 13(8), 758-786. 36. Bucklin, L. P., and Sengupta, S. (1993). Organizing successful co-marketing alliances. Journal of Marketing, 57 (2), 32-64. 37. Burger, P., and Luckman, T. (1966). The Social Construction of Reality: A Treatise in the Sociology of Knowledge. Garden City, NY: Doubleday. 38. Bucklin, L. P., and Sengupta, S. (1993). Organizing successful co-marketing alliances. Journal of Marketing, 57 (2), 32-64. 39. Burt RS, (1992). Structural Holes: The Social Structure of Competition. Harvard University Press Cambridge, MA. 40. Burt, R. S. (1997). The Network Structure of Social Capital. Research in Organizational Behavior, 22, 345-423. 41. Carrillo, J.E., and Gaimon, C. (2004). Managing knowledge-based resource capabilities under uncertainty. Management Science, 50, 1504–1518. 42. Chae, M., and Hill, J. S.(1997). High versus low formality marketing planning in global industries: determinants and consequences, Journal of Strategic Marketing, 5(3), 22. 43. Chakravarthy, B. (1997). Anew strategy framework for coping with turbulence. Sloan Management Review,Winter, 69-82. 44. Chin, W. W., and Todd, P. A. (1995). On the use, usefulness, and ease of use of structural equation modeling in MIS research. MIS Quarter, 19(2), 237-246. 45. Charles, P. (1992). Small - Firm Network. In Nohria, N, and Eccles,R.G.(eds), Networks and Organizations: Structure, Form, and Action. Boston, MA. : Harvard Business School Press,445-470. 46. Ciborra, C. U. (1996). Improvisation and Information Technology in Organizations. Proceedings of the International Conference on Information Systems, 369-380. 47. Cicourel, A. V. (1973). Cognitive sociology, Harmondsworth, England: Penguin Books. 48. Clark, B. R. (1972). The occupational saga in higher education. Administrative Science Quarterly, 17, 178-184. 49. Coleman, J. S., (1988), Social capital in the creation of human capital. American Journal of Sociology, 94, 95-120. 50. Conner, K. R., and Prahalad, C. K. (1996). A resource-based theory of the firm: Knowledge versus opportunism. Organization Science. 7, 477-501. 51. Conner, D. R. (1998). Leading at the edge of chaos: How to create the nimble organization. New York: John Wiley. 52. Crosby, L. A., Evans, K. R. and Cowles, D.(1990) Relationship Quality In Services Selling: An Interpersonal Influence Perspective. Journal of Marketing, Vol.54, pp.68-81. 53. Das, T. K. (1984). Portmanteau ideas for organizational theorizing. Organ. Stud, 5, 261-267. 54. Das, T. K. (1987). Strategic planning and individual temporal orientation. Strategic Management J, 8, 203-209. 55. Das, T. K. (1991). Time : The hidden dimension in strategic planning. Long Range Planning, 24(3), 49-57. 56. Das, T. K. (1993). Time in management and organizational studies. Time and Society, 2(2), 267-274. 57. Das, T. K., and Teng, B. S. (1999). Managing risks in strategic alliances. The Academy of Management Executive, 13(4), 50-62. 58. Das, T. K., and Teng, B. S. (2000a). A resource-based theory of strategic alliance. Journal of Management, 26(1), 31-61. 59. Das, T. K., and Teng, B. S. (2000b). Instabilities of strategic alliances: An internal tensions perspective. Organization Science, 11(1), 77-101. 60. Das, T. K.(2006). Strategic Alliance Temporalities and Partner Opportunism. British Journal of Management, 17, 1–21. 61. Davis, D., Morris, M., and Allen, J. (1991). Perceived environmental turbulence and its effect on selected entrepreneurship, marketing and organizational characteristics in industrial firms . Journal of the Academy of Marketing Science, 19(1),Winter, 43-51. 62. Day, G. S. (2000). Market driven strategy-process for creating value. New York: The Free Press. 63. Deephouse. D. L. (1999). To be different, or to be the same? It’s a question (and theory) of strategic balance. Strategic Management J, 20, 147-166. 64. Dess, G. G.Ireland, R. D., and Hitt, M. A. (1990). Industry effects and strategic management research. Journal of Management, 16: 7-21. 65. Ding, L., Velicer, W., and Harlow, L. (1995). Effect of estimation methods, number of indicators per factor and improper solutions on structural equation modeling fit indices. Structural Equation Modeling, 2, 119-143. 66. Doney, P. M. and Cannon, J. P.(1997). An Examination of the Nature of Trust inBuyer-seller Relationships. Journal of Marketing, 61, 35-51. 67. Dorsch, M. J., Swanson,S. R. and Kelley, S. W.(1998). The role of relationship quality in thestratification of vendors as perceived by customers. Journal of the Academy of Marketing Science, Vol.26, Iss. 2, p.128-142. 68. Duncan, K. D. (1972). Strategies for analysis of the task. In J. Hartley (Ed.), Strategies for programmed instruction: An educational technology. London, UK: Butterworth. 69. Dwyer, F. R., Schurr, P. H., and Oh, S. (1987). Developing buyer-seller relationships, Journal of Marketing, 51(2), 11-27. 70. Dyer, J. H., and Singh, H. (1998). The Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage. Academy of Management Review, 23, 660-679. 71. Dyer, J. H., and Nobeoka, K. (2000). Creating and Managing a High-Performance Knowledge-Sharing Network: The Toyota Case. Strategic Management Journal, 21, 345-367. 72. Ford, J. D., and Ford, L. W.(1984). Logics of identity, contradiction, and attraction in change. Acad. Management Rev. 19, 756-785. 73. Famell, C. and Larcker, D. F. (1981). StructUral Equation Models with UnobservableV ariablesa nd MeasuremenEt rror: Algebra and Statistics. Journal of Marketing Research, 18 (August), 382-88. 74. Fredericks, E. (2005). Infusing flexibility into business-to-business firms: A contingency theory and resource-based view perspective and practical implications. Industrial Marketing Management, 34(6), 555-565. 75. Fukuyama, F. (1995). Trust: Social virtues and the creation of prosperity. London: Hamish Hamilton. 76. Gadde L., and Snehota, I. (2000). Making the most of supplier relationships. Industrial Marketing Management, 29(4), 305-316. 77. Ganesan, S.(1994). Determinants of Long-Term Orientation in Buyer-Seller Relationships.Journal of Marketing, 1-19. 78. Garbarino, E. and Johnson, M. S.(1999). The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships. Journal of Marketing, Vol.63, Iss.2, p.70-87. 79. Geyskens, I., Steenkamp, J. E. M., and Kumar, N. (1999). A meta-analysis of satisfaction in marketing channel relationships. Journal of Marketing Research, 36(2), 223-238. 80. Giller, C. and Matear, S.(2001). The termination of inter-firm relationships. Journal Of Business & Industrial Marketing, 16(2), 94-112. 81. Good, D. J., and Evans, K. R. (1999). Relationship unrest a strategic perspective for business-to-business marketers. European Journal of Marketing, 35(5/6), 549-565. 82. Gounaris, S. P., and Venetis, K. (2002). Trust in industrial service relationships: Behavioral consequences, antecedents and the moderating effect of the duration of the relationship. Journal of Service Marketing, 16(7), 636-655. 83. Granovetter, M. S. (1992). Problems of Explanation in Economic Sociology:, In N. Nohria & R. Eccles (Eds.), Networks and Organizations: Structure, Form, and Action, pp.25-26. Boston: Harvard Business School Press. 84. Grant, R. M. (1996). Toward A Knowledge-Based Theory of the Firm. Strategic Management Journal, 17, 109-122. 85. Grant, R. M. (1996). Prospering in Dynamically-Competitive Environments: Organizational Capability as Knowledge Integration. Organization Science, 7, 375-387. 86. Grant, R. M. (1996). Knowledge, Strategy and the Theory of the Firm. Strategic Management Journal, 17(2), 109-122. 87. Grayson, K., and Ambler, T. (1999). The dark side of long-term relationships in marketing services. Journal of Marketing Research, 36(1), 132-141. 88. Greiner, L. E. (1972). Evolution and revolution as organizations grow. Harvard Bus. Rev. 50(4), 37-46. 89. Gruen, T. W. Summers, J. O., and Acito, F. (2000). Relationship marketing activities, commitment, and membership behaviors in professional associations. Journal of Marketing, 64(July), 34-49. 90. Gulati, R. (1999). Network Location and Learning: the Influence of Network Resources and Firm Capabilities on Alliance Formation. Strategic Management Journal, 20, 397-420. 91. Gummesson, E.(1997). Relationship marketing-the emperor’s new clothes or a paradigm shift? Marketing and Research Today, 53-60. 92. Hair, J. F., Black, B W. C. Babin, J. Anderson, R. E., and Thatam, R. L. (2006). Multivariate data analysis. (6th Ed.), Upper Saddle River, New Jersey: Pearson Prentice-Hall. 93. Håkansson, H., & Snehota, I. (1998). The burden of relationships or who’s next. In P. Naudé and P. W. Turbull (Eds.), Network dynamics in international marketing (pp. 16-25). UK, Oxford: Pergamon. 94. Haleblian, J., and Finkekstein, S. (1993). Top management tram size, CEO dominance, and firm performance: the moderating roles of environmental turbulence and discretion. Academy of Management Journal, 36(4), 844-63. 95. Halinen, A., and Tahtinen, J.(2002). A process theory of relationship ending International Journal of Service Industry Management, 13(2) 96. Hannan, M. T., and Freeman, J. (1977). The population ecology of organizations. American Journal of Sociology, 82(5), 929. 97. Hart, S. L. (1995). A natural-resource-based view of the firm. Academy of Mangement Review, 2, 986-1014. 98. Heide, J. B., and John, G.(1990). Alliances in industrial purchasing: The determinants of joint action in buyer– supplier relationships. Journal of Marketing Research, 27, 24–36. 99. Heide, J. B., and Stump, R. L. (1995). Performance implications of buyer-supplier relationships in industrial markets: A transaction cost explanation. Journal of Business Research, 32(1), 57-66. 100. Hermens, A. (2001). Knowledge exchange in strategic alliances: Learning in tension knowledge. Creativity & Innovation Management, 10(3), 189-200. 101. Hermens, A. (2001). Knowledge exchange in strategic alliances: Learning in tension knowledge. Creativity & Innovation Management, 10(3), 189-200. 102. Heydebrand, W. (1977). Organizational contradietions in public bureaucracies: Toward a Marxian theory of organizations. Soc. Quart.18, 83-107. 103. Hibbard, J. D., Brunel, F. F., Dant, R. P., and Iacobucci, D. (2001). Does relationship marketing age well. Business Strategy Review, 12(4), 29-35. 104. Hibbard, J. D., Kumar, N., and Stern, L. W. (2001). Examining the impact of destructive acts in marketing channel relationships. Journal Marketing Research, 38(1), 45-61. 105. Hitt, M. A., Dacin. M. T., Levitas E., Edhec. J. A., and Borza. A. (2000).Partner selection in emerging and developed market contexts: A resource-based and organizational learning perspectives. Academy of Management Journal, 43(3), 449-467. 106. Hitt, M. A., Keats, B. W., and Demarie, S. M. (1998). Navigating in the new competitive landscape: Building strategic flexibility and competitive advantage in the 21st century. Academy of Management Executive, 12(4), 22-42. 107. Hitt, M. A., and Ireland R.D. (2002). The essence of strategic leadership: managing human and social capital. The journal of Leadership and organizational studies, 9(1), 3-14. 108. Hunt, S. D. (1997). Competing through relationships: Grounding relationship marketing resource-advantage theory. Journal of Marketing Management, 13(5), 431-445. 109. Hunt, S. D., Arnett, D. B., and Madhavaran, S. (2006). The explanatory foundations of relationship marketing theory. Journal of Business & Industrial Marketing, 21(2), 72-87. 110. Iansiti, M. (1995). Managing product development in turbulent environments. California Management review, 38(1), 36-57. 111. Ibarra, H. (1993). Network centrality, power, and innovation involvement: Determinants of technical and administrative roles. Academy of Management Journal, 36(3), 471-501. 112. Inkpen, A. C., and Tsang. E. W. K. (2005). Social capital, networks, and knowledge transfer. Academy of Management Review, 30(1), 146-165. 113. Inmaculada Martin-Tapia., Juan, Alberto. Aragon-Correa., and Maria, Senise-Barrio. (2008). Being green and export intensity of SMEs: The moderation influence of perceived uncertainty. Ecological Economics, 68, 56-67. 114. Ireland, R. D., Hitt. M. A., and Vaidyanath. D. (2002). Managing strategic alliances to achieve a competitive advantage. Journal of Management, 28(3), 413-441. 115. Jacobs, J. (1965). The death and life of great American cities. London: Penguin Books. 116. Jap, S. D. (2001). The strategic role of the salesforce in developing customer satisfaction across the relationship lifecycle. Journal of Personal Selling and Sales Management, 21(2), 95-109. 117. Jap, S. D., and Anderson, E. (2003). Safeguarding interorganizational performance and continuity under ex post opportunism. Management Science, 49(12), 1684-1701. 118. Jones, T. O., and Sasser, W E. Jr. (1995). Why satisfied customers defect. Harvard Business Review, 73(6), 88-109. 119. Johnson, J. L., and Raven, 1996. Relationship quality, satisfaction, performance in export marketing channels. Journal of Marketing Channels, 5(3/4), 19-48. 120. Johnson, J. L., and Sohi, R. S. (2003). The development of interfirm partnering competence: Platforms for learning, learning activities, and consequences of learning, Journal of Business Research, 56(9), 757-766. 121. Johnson, J. T., Barksdale, C. J., and Bole, J. S. (2003). Factors associated with customer willingness to refer leads to salespeople. Journal of business research, 56(4), 257-263. 122. Johnsen, R. E., and Ford, D. (2001). Asymmetrical and symmetrical customer-supplier relationships: Contrasts, evolution and strategy. Proceedings of the 17 thAnnual IMP Conference. 123. Jöreskog, K. G., and Sörborm, D. (1993). LISREL: A Guide to the Program and Applications. Chicago: Scientific Software International, Inc. 124. Joskow, P. (1987). Contract duration and relationship-specific investment: Empirical evidence from coal market. American Economic Review, 77(1), 168-185. 125. Ka-shing, Woo., and Christine, T. Ennew. (2004). Business-to-business relationship quality: an IMP interaction-based conceptualization and measurement. European Journal of Marketing, 38( 9), 1252-1271. 126. Kale, P., Dyer, J., & Singh, H. (2001). Value creation and success in strategic alliances: Alliancing skills and the role of alliance structure and systems. European Management Journal, 19(5), 463-471. 127. Kalwani, M. U., and Narayandas, N. (1995). Long-term manufacturer-supplier relationships: do they pay off for supplier firms. Journal of Marketing, 59(1), 1-16. 128. Kassem.(1987). Human resource planning and organizational performance: An explory analysis. Strategic Management Journal, 8, 387–392. 129. Keaveney, S. M.(1995). Customer Switching Behavior in Service Industries: An Exploratory Study. Journal of Marketing, 59(2), 71-82. 130. Kelley, S. W., and Davis, M. A. (1994). Antecedents to customer expectations for service recovery. Journal of the Academy of marketing Science, 22(1), 52-61. 131. Kim K. (1999). On determinants of joint action in industrial distributor-supplier relationship: Beyond economic efficiency. International Journal of Research in Marketing, 16(3), 217-236. 132. Kline, R. B. (2005). Principles and practice of structural equation modeling. (2nd ed.).New York: The Guilford Press. 133. Kogut, B., and Zander, U. (1992). Knowledge of the Firm, Combinative Capabilities, and the Replication of Technology. Organization Science, 3, 383-397. 134. Kogut, B., and Zander, U. (1996). What Firms Do? Coordination, Identity and Learning. Organization Science, 7(5), 502-518. 135. Koot, W. T. M. (1988). Underlying dilemmas in the management of international joint ventures. In E. J. Contractor and P. Lorange (Eds.), Cooperative strategies in international business (pp. 347-367). MA: Lexington Books, Lexington. 136. Krackhardt, D. (1992). ‘The strength of strong ties: The importance of philosophy in organizations ’ in Nohria N and Eccles RG (Eds) Networks and organizations: Structure, form, and action. Harvard business school press, Bostin, MA, 216-239. 137. Kramer, R. H., Brewer, M. B., and Hanna, B. A. (1996). Collective trust and collective action: The decision to trust as a social decision. In R. M. Kramer and T. R. Tyler (Eds.). Trust in organizations. Frontiers of theory and research, 357-389. Thousand Oaks, CA:sage. 138. Kuhn, T. S. (1977). The essential tension: Tradition and innovation in scientific research. The essential Tension: Selected Studies in Scientific Tradition and Change. University of Chicago Press, Chicago. 225-239. 139. Kumar N., Scheer, L. K., and Steenkamp, Jan-Benedict E. M.(1995). The Effectsof Perceived Interdependence on Dealer Attitudes. Journal of Marketing Research, 37,348-356. 140. Kumar, N., Stern, L. W., and Achrol, R. S. (1992). Assessing retailer performance from the perspective of the supplier. Journal of Marketing Research, 29(2), 238-253. 141. Lane, D.,and Maxfield, R. (1996). Dtrategy under complexity: fostering generative relationships. Long Range Planning, 29(2), 215-231. 142. Lee, D., Sirgy, M. J., Brown, J. R., and Bird, M. M. (2004). Importers benevolence toward their foreign export supplies, Journal of the academy of marketing science, 32(1), 32-48. 143. Lesser, E. (2000). Leveraging social capital in organizations in Lesser E (Ed.). Knowledge and social capital: Foundations and applications. Boston: Butterworth-Heinemann. 144. Leuthesser, L. (1997). Supplier relational behavior: An empirical assessment. Industrial Marketing Management, 26(3), 245-254. 145. Levinthal, D. (1992). Surviving schumpeterian environments: An evolutionary perspective. Industrial and Corporate Change, 1(3), 427-443. 146. Linda, M. D., and Christopher, A. R. (2008). Seek advice in a dynamic and complex business environment: Impact on the success of small firms. Journal of Developmental Entrepreneurship, 13(2) 147. Little, T. D.(1997).Mean and covariance structures(MACS)analysis of cross-cultural data:Practice and theoretical issues. Multivariate Behavioral Research,31,53-76. 148. Loewen, J. (1997). The Power of strategyL Apractical guide for south African managers. Sandton: Zebra.. 149. Lourenco, S. V., J. C. Glidewell. 1975. A dialectical analysis of organizational conflict. Admin. Sci. Quart. 20, 489-508. 150. Loury, G. (1987). “What should we care about group inequality?”, Social Philosophy & Policy, 5, 249-271. 151. Lorenzoni, G., and Lipparini, A. (1999). The Leveraging of Interfirm Relationships as a Distinctive Organizational Capability: A Longitudinal Study. Strategic Management Journal, 20, 317-338. 152. Lumpkin G. T., and Dess, G. G. (1996). Clarifying the entrepreneurial orientation construct and linking it to performance, Academy of Management Review, 21(1), 135-172. 153. Lyles, M. A., and Baird, I. S. (1994). Performance of international joint ventures in two eastern European countries: The case of Hungary and Poland. Management International Review, 34(4), 313-330. 154. Matthyssens, P., Pauwels, P., and Vandenbempt, K. (2005). Rigidity, Strategic Flexibility and Barriers to Absorptive Capacity in Business Markets: Themes and Research Perspectives. Industrial Marketing Management. 34(6), 547-554. 155. Mcguire, J. B. (1988). A dialectical analysis of interorganizational networks. J. Management, 14, 109-124. 156. Mclntyre, F. S., Thomas, J. L., Jr., Tullis, K. J., and Young,J. A. (2004). Assessing effective exchange relationships: An exploratory examination, Journal of Marketing Theory and practice, 12(1), 36-47. 157. Medlin, C. J., Aurifeille, J., and Quester, P. G.. (2005). A collaborative interest model of relational coordination and empirical results , Journal of Business Research, 58(2), 214-222. 158. Merry, U. (1995). Coping with uncertainty: insights from the new sciences of chaos, self-organization, and complexity. Praeger, Westport, CT. 159. Miles, R. E., and Snow, C. C. (1991). Organizational strategy, structure, and process (ed). New York: McGraw-Hill. 160. Miles, R. E., and Snow, C. C. (1991). Causes of failure in network organizations. California Management Rec. 34(4), 53-72. 161. Miller, D., and Friesen, P.H. (1983). Strategy-making and environment: the third link. Strategic Management Journal 4, 221–225. 162. Miller, K.D. (1993). Industry and country effects on manager perceptions of environmental uncertainties. Journal of International Business Studies 2, 693–714. 163. Mintzberg, H. (1994). That’s not turbulence, chicken little, it’s really opportunity. Planning Review, 7-9. 164. Mohr, J., and Spekman, R. (1994). Characteristics of partnership success: Partnerships attributes, communication behavior, and conflict resolution techniques. Strategic Management Journal, 15(2), 135-152. 165. Morgan, M. R., and Hunt, D. S. (1994). The commitment-trust theory of relationship marketing. Journal of Marketing, 58(July), 20-38. 166. Moorman, C., Zaltman, G.., Deshpande, R. (1992). Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations. Journal of Marketing Research, 29(3), 314-328. 167. Nahapiet J., and Ghoshal, S. (1998). Social Capital, Intellectual Capital, and The Organizational Advantage. Academy of Management Review, v 23(2), 242-266. 168. Naudé, P., and Buttle, Francis. (2000). Assessing Relationship Quality. Industrial Marketing Management, 29, 351-361. 169. Nisbest, R. A. (1969). Social change and history: Aspects of the western theory of development. London: Oxford University Press. 170. Nunlee, M. P. (2005). The control of intra-channel opportunism through the use of inter-channel communication. Industrial Marketing Management 34. 171. Nunnally, J. C. (1978). Psychometric theory (2ed ed.). New York: McGraw Hill. 172. Palmer, A., Barrett, S., & Ponsonby, S. (2000). A behavioral analysis of co-operative marketing organizations. Journal of Marketing Management, 16(1-3), 273-290. 173. Pennings, J. M., Lee, K., and Witteloostuijin. A. (1998). Human capital, social capital, and firm dissolution. Academy of Management Journal, 14(4), 425-440. 174. Pillai, K. G., & Sharma, A. (2003). Mature relationships: Why does relational orientation turn into transaction orientation? Industrial Marketing Management, 32(8), 643-651. 175. Pine, B. J., Victor, B., and Boynton, A. L. (1993). Making mass customization work . Harvard Business Review, September-October, 108-119. 176. Pondy, L. R., and Mitroff, I. I. (1979). Beyond open systems models of organization. In L. L. Cummings and B. M. Staw (Eds). Research in organizational Behavior. Vol. 1. Greenwich, CT: JAI Press. 177. Poole, M. S., and A. H. Van de Ven. (1989). Using paradox to build management and organization theories. Acad. of Management Rev. 14, 562-578. 178. Pressey, A., and Tzokas, N. (2004). Lighting up the ‘dark side’ of international export/import relationships: Evidence from UK exporters. Management Decision, 42(4), 694-708. 179. Putnam, R. D. (1993). The prosperous community: Social capital and public life. American Prospect, 13, 35-42. 180. Putnam, R. D. (1995). Bowling alone: America’s declining social capital. Journal of Democracy, .6, 65-78. 181. Quinn, R. E. (1988). Beyond Rational Management: Mastering the Paradoxes and Competing Demands of High Performance. Jossey Bass, San Francisco, CA. 182. Rauyruen, P., and Miller, K. E. (2007). Relationship quality as a predictor of B2B customer loyalty. Journal of Business Research, 60(1), 21-31. 183. Reinartz, W. J., & Kumar, V. (2000). On profitability of –long-life customers in a non-contractual settings: An empirical investigation and implication for marketing. Journal of Marketing, 64(4), 17-35. 184. Richard L. D. (2003). Organization theory and design with infotrac (ed). South-Western Pub. 185. Ricky, W. G., and Yvette, P. L. (2005). Bad Behavior in Organizations: A Review and Typology for Future Research. Journal of Management, 31(6), 988. 186. Rigdon, E.(2005).SEM FAQ. 187. Robert, Duncan. (1972). , Blest be the Ties that Bind: Interpretive Appropriation of External Mandates in an Organizational Culture. University of Wisconsin--Madison, 1991. 188. Robbins, S. P. and Coulter, M. (2003). Management . (8th Ed). Prentice Hall . 189. Rokkan, A. I., and Haugland, S. A. (2002); Developing relational exchange: Effectiveness and power; EJM 36, 1/2. 190. Ruekert, R. W., and Churchill, G. A. (1984). Reliability and validity of alternative measures of channel member satisfaction. Journal of Marketing Research, 21(May), 226-233. 191. Ruekert, R. W., and Walker Jr, O. C. (1987).Marketing’s interaction with other functional units: A conceptual framework and empirical evidence, Journal of Marketing, 51(1), 1-19. 192. Samli, A. C. (1993). Counterturbulence marketing: A proactive strategy for volatile economic tines. Westport: Quorum Books. 193. Sanchez, R. (1997). Preparing for an uncertain future: Managing organizations for strategic flexibility. International Studies of Management & Organization, 27(2), 71-94. 194. Schellhase, R., Hardock, P., and Ohlwein, M. (2000). Customer satisfaction in business-to-business marketing: the case of retail organizations and their suppliers. Journal of Business and Industrial Marketing, 15(2/3), 106-121. 195. Selnes, F., and Salllis, J. (2003). Promoting relationship learning. Journal of Marketing, 67(July), 80-95. 196. Sharman, S. (1996). Applied multivariate techniques. New York: John Wiley and Sons, Inc. 197. Sangphet, H., Sivakumar, K., and Hult. G. T. M. (2006). The relationship of learning and memory with organizational performance: The moderating role of turbulence. Academy of Marketing Science. Journal, 34(4), 600. 198. Smith, J. B. (1998a). Buyer–seller relationships: Similarity, relationship management, and quality. Psychology and Marketing, 13(2), 3-21. 199. Smith, J. B. (1998b). Buyer-seller relationships: Bonds, relationship management and sex-type. Canadian Journal of Administtrative Science, 15(1), 76-92. 200. Smith, J. B., and Barclay, D. W. (1997). The effects of organizational differences and trust on the effectiveness of selling partner relationships. Journal of Mark
A summary of past research shows that scholars mainly examine relationships from a single perspective by analyzing the benefits to performance provided by the closeness of relationships. Little research has discussed the closeness or distance of relationships and how they may have negative effects on performance. This research uses social capital and relationship tension to examine whether the structure, perception and relationships of social capital have a positive effect on relationship performance. This research also examines relationship tension in terms of long-term and short-term, flexibility and rigidity, and cooperation and competition and whether gaining a balance has a negative influence on relationship performance. Environmental uncertainty was included as a moderator in all three relationships.

This research examined the machinery industry. 900 questionnaires were sent to a random sampling of firms and 130 were returned. Deleting fourteen invalid questionnaires, the return rate for this research was 13%. High levels of reliability, convergent validity and discriminant validity were recorded. Linear Structural Equation Modeling (SEM) was used to validate hypotheses. Results showed that in relationship capital, structure and relationships possessed a positive effect on relationship performance. Perception exhibited no influence. In relationship tension, an imbalance of flexibility and rigidity exhibited a negative effect on relationship performance. Long-term and short-term, as well as cooperation and competition showed no negative effect. In terms of the moderator, when environmental uncertainty was high, a balance between social capital and relationship tension exhibited an even larger effect on relationship performance. Finally, this research proposed several research contributions and practical implications as a direction for further research.

其他識別: U0005-1907200916324800
Appears in Collections:企業管理學系所

Show full item record

Google ScholarTM


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.