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|標題:||The Impact of Social Capital and Relationship Tension on relationship Performance - Environmental Uncertainty as Moderator
|關鍵字:||social capital;社會資本;relationship tension;relationship performance;environmental uncertainty;關係張力;關係績效;環境不確定性||出版社:||企業管理學系所||引用:||中文文獻 1. 王忠慶(民98)。產業機械業景氣動態報告。台經院產經資料庫。 2. 經濟部中小企業處（民98）。97年中小企業白皮書。台北：經濟部中小企業處。 3. 林震岩（民96）。多變量分析 SPSS的操作與應用。台北：智勝文化。 4. 周文賢（民91）。多變量統計分析-SAS/STAT使用方法。台北：智勝文化。 5. 張紹勳，（民92）。研究方法修訂版。台中：滄海書局。 6. 陳順宇（民96）。結構方程式 AMOS操作。台北：心裡出版社。 7. 陳弘（民96）。企業管理 100 重要觀念(上)－管理概論篇。台北：鼎茂出版。 8. 方世榮，謝宜君，鄧志勇（民97）。 管理學報。25(3)， 269-289。 9. 吳佳蓉（民97）。以權力不對稱關係探討企業夥伴關係黑暗面。國立中興大學企業管理學系碩士學位論文，未出版，台中。 10. 張簡婉岑（民93）。以社會資本之觀點探討知識流通對組織績效之影響－以連鎖企業為例。國立高雄第一科技大學行銷與流通管理系碩士論文，高雄。 11. 黃識銘（民97）。關係黑暗因子對關係績效的影響-社會交換理論觀點國立中興大學企業管理學系博士學位論文，台中。 12. 劉欣芷（民95）。以張力觀點探討關係黑暗面。國立中興大學企業管理學系碩士學位論文，台中。 13. 謝光乙（民93）。多國籍企業之社會資本、通路策略、知識流通之實證研究－以在台外商為例。國立高雄第一科技大學行銷與流通管理系碩士論文，高雄。 14. 蕭新浴（民92）。旅行業經營環境、經營策略與績效關係之研究。中國文化大學觀光事業研究所碩士論文，台北。 英文文獻 1. Abdul-Muhmin, A. G. (2002). Effects of suppliers’ marketing program variables on industrial buyers’ relationship satisfaction and commitment. 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A summary of past research shows that scholars mainly examine relationships from a single perspective by analyzing the benefits to performance provided by the closeness of relationships. Little research has discussed the closeness or distance of relationships and how they may have negative effects on performance. This research uses social capital and relationship tension to examine whether the structure, perception and relationships of social capital have a positive effect on relationship performance. This research also examines relationship tension in terms of long-term and short-term, flexibility and rigidity, and cooperation and competition and whether gaining a balance has a negative influence on relationship performance. Environmental uncertainty was included as a moderator in all three relationships.
This research examined the machinery industry. 900 questionnaires were sent to a random sampling of firms and 130 were returned. Deleting fourteen invalid questionnaires, the return rate for this research was 13%. High levels of reliability, convergent validity and discriminant validity were recorded. Linear Structural Equation Modeling (SEM) was used to validate hypotheses. Results showed that in relationship capital, structure and relationships possessed a positive effect on relationship performance. Perception exhibited no influence. In relationship tension, an imbalance of flexibility and rigidity exhibited a negative effect on relationship performance. Long-term and short-term, as well as cooperation and competition showed no negative effect. In terms of the moderator, when environmental uncertainty was high, a balance between social capital and relationship tension exhibited an even larger effect on relationship performance. Finally, this research proposed several research contributions and practical implications as a direction for further research.
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