Please use this identifier to cite or link to this item: http://hdl.handle.net/11455/21307
標題: 人力資本、社會資本與服務創新能力之關聯性—以動態能力之觀點
Human Capital, Social Capital and Service Innovation Capability: A Dynamic Capability View
作者: 歐珏竹
Ou, Chueh-Chu
關鍵字: 人力資本;Human Capital;社會資本;服務創新能力;動態能力;Social Capital;Service Innovation Capability;Dynamic Capability
出版社: 企業管理學系所
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摘要: 
處於競爭劇烈的市場及快速變動的環境,如何發展相對應的競爭策略及差異化的活動,將是企業建構長期穩定之獲利模式的關鍵。本研究認為基於回應市場需求變動之目的,企業應該發展服務創新活動才能達成且維繫服務創新的目標。本研究結合動態能力及服務創新的概念,探討組織內、外部因素(人力資本及社會資本)如何促進服務創新能力之發展,進而提升組織績效。動態能力的形成聚焦於服務創新能力的本質上。其次,本研究進一步探究實證結果發現:(1)人力資本(高階管理者與員工)對服務創新能力具有正向影響;(2)社會資本(關係構面)對服務創新能力具有正向影響;(3)服務創新能力對組織績效具有正向的影響。最後,本文根據上述結果,提出管理意涵與研究意涵,並針對未來研究提出建議。

In a highly competitive market and rapidly changing environment, how to develop the competitive strategy and differentiated activites will be a key to businesses to build a long-team stable profit model. This study suggests the purpose of response to dynamic market; the firm should dvelop service innovation activities in order to achieve the goal. Thus this study combines the concept of dynamic capability and service innovation, and explor how the firm’s external and internal factors (i.e., human capital and social capital) promote the development of service innovation capabilities, and thus enhance organizational performance. This study’s hypothesis is largey supported by the result. The result find that (1) human capital (i.e., top manager and employees ) has positive impact on the service innovation capability. (2) social capital (i.e., relation dimenation) has positive impact on the service innovation capability. (3) service innovation capabily has positive impact on organization performance. Finally, implications of the present study and directions for future research are discussed.
URI: http://hdl.handle.net/11455/21307
其他識別: U0005-0907201221585100
Appears in Collections:企業管理學系所

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