Please use this identifier to cite or link to this item: http://hdl.handle.net/11455/22136
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dc.contributor溫演福zh_TW
dc.contributorYan-Fu Wenen_US
dc.contributor蘇迺惠zh_TW
dc.contributorNai-Hui Suen_US
dc.contributor.advisor巫亮全zh_TW
dc.contributor.advisorLung-Chuan Wuen_US
dc.contributor.author施全富zh_TW
dc.contributor.authorShih, Chuan-Fuen_US
dc.contributor.other中興大學zh_TW
dc.date2012zh_TW
dc.date.accessioned2014-06-06T07:17:14Z-
dc.date.available2014-06-06T07:17:14Z-
dc.identifierU0005-1801201215235500zh_TW
dc.identifier.citationAbe, T. (2005). What is service science. FRI Research Report, 246. Akao, Yoji ed. (1990) Introduction to Quality Deployment. (In Japanese) Japan Adrian, P., Rosalind, B., & Caroline, K.-M. (2000). Equity and repurchase intention following service failure. Journal of Services Marketing, 14(6), 513-528. Axel, J., & Chris, S. (1998). New service development: a review of the literature and annotated bibliography. European Journal of Marketing, 32(3), 184-251. Bitner, M., & Brown, S. (2008). The service imperative. Business Horizons, 51(1), 39-46. Bitner, M.J., Booms, B.H., Mohr, L.A. (1994). “Critical service encounters: the employee's viewpoint”, Journal of Marketing, 58, 95-106. Bryman, A. (2001). Social research methods: Oxford New York. Bullinger, H.-J., Fähnrich, K.-P., & Meiren, T. (2003). Service eginnering--methodical development of new service products. International Journal of Production Economics, 85(3), 275-287. C. J. CASPERSEN & K. E. POWELL & G. M. CHRISTENSON (1985) Physical Activity, Exercise,and Physical Fitness: Definitions and Distinctionsfor Health-Related Research Horn, P. (2005), “The New Discipline of Services Science,” BusinessWeek, Jan. 21, viewed at http://www.businessweek.com/technology/content/jan2005/tc20050121_8020.htm Hidaka, K. (2006). Trends in services sciences in Japan and abroad. Quarterly review, 19(4), 39. Kingman-Brundage, J. (1995). Service mapping: back to basics. Understanding Services Management, Oak Tree Press, Dublin. Ko, Yong J. and Donna L Pastore (2004), “Current Issues and Conceptualizations of Service in the Recreational Sport Industry,” Sport Marketing Quarterly, 13 (3), 159-167. Lanoue, M. R. An Analytic Hierarchy Approach To Major Baseball Offensive Performance Ratings, Math. Comput. Modeling Vol. 17, No. 4/5 pp.195-206. 1993. Maglio, P. P., & Spohrer, J. (2008). Fundamentals of service science. [Article]. Journal of the Academy of Marketing Science, 36(1), 18-20 Mazur, Glenn. 1993 Basics of Service Quality Function Deployment. M. J. Bitner, A. L. Ostrom, F. N. Morgan (2007) Service Blueprinting: A Practical Technique for Service Innovation Mr. A. Parasuraman, V.A.Zeithaml, and L.L.Berry (2007) “Characteristics of Service Quality to Delight Customers “ Pitman, G., Motwami, J., Ashok, K., & Chun, H. (1996). QFD application in an educational setting. International Journal of Quality & Reliability Management, 13(4), 99-108 Ritchie, J., & Lewis, J. (2003). Qualitative research practice: A guide for social science students and researchers: Sage Publications Ltd. R. J. Glushko (2008) “ Designing a service science discipline with discipline ” IBM SYSTEMS JOURNAL, VOL 47, NO 1 R. Normann (2001) Reframing business: when the map changes the landscape Saaty, Thomas L. (2008-06). "Relative Measurement and its Generalization in Decision Making: Why Pair wise Comparisons are Central in Mathematics for the Measurement of Intangible Factors - The Analytic Hierarchy/Network Process" Saaty, T.L., The Analytic Hierarchy Process. McGraw-Hill, New York, U.S.,1980 Saaty, T. L., “Absolute and Relative measurement with The AHP - The Most Livable Cities In The United States” , Socio-Economic Planning Sciences, Vol.20, No 6 , pp.327- 331. 1996. Saaty, Thomas L (1990) Decision Making for Leaders: The Analytic Hierarchy Process for Decisions in a Complex world. Shostack, L. G. (1982). How to Design a Service. European Journal of Marketing, 16(1), 49-63. Shostack, L. G. (1984). Design Services that Deliver. Harvard Business Review(84115), 133-139. Singh, J., & Wilkes, R. E. (1996). When Consumers Complain: A Path Analysis of the Key Antecedents of Consumer Complaint Response Estimates. Journal of the Academy of Marketing Science, 24(4), 350. S. A French & M. Story & R. W. Jeffery (2001) Environmental Influences on eating and physical activity. T. A. Mousseau & D. A. Roff (1987) Natural selection and the heritability of fitness components Wedley, W. C., “Combining Qualitative and Quantitative Factors - An Analytic Hierarchy Approach”, Socio-Economic Planning Sciences Vol. 24 , No1, pp52-63 Wu, L. C (2009). “Service Science and the Fitness Equipment Industry “, Working paper, National Chung Hsing University Tone, K and R Manabe, 1990 (In Japanese) Case Studies in AHP. Vargo, S.L., and Lusch, R.F. (2004) “Evolving to a New Dominant Logic for Marketing,” Journal of Marketing, 68, pp. 1-17. Zeithaml, V. A., M. J. Bitner, et al. (2006). Services marketing : integrating customer focus across the firm. Boston, McGraw-Hill/Irwin. Zahedi, F., “The Analytic Hierarchy Process-A Survey of the Msthod and its Applications”, Interfaces, 16: 4, pp.96-108. 1986. 75. Zahedi, F., “A Simulation Study of Estimation Methods in the Analytic Hierarchy Process”, Socio-Economic Planning Sciences, 20(6), pp.347-354. 1986.zh_TW
dc.identifier.urihttp://hdl.handle.net/11455/22136-
dc.description.abstractThis study aimed to explore the services proposed by IBM, Service Sciences, Management and Engineering (SSME), and this concept is created since that a lot of companies continued to introduce new technology, but ignored is it really necessary for the consumers, and often overlook the real needs of customers, thus creating market demand and supply generated asymmetry. And often lead to new product failure. The failure of new products often leads to an enterprise in terms of reputation, and great pecuniary loss. So, having a good product development process on an enterprise is very important. Service Science from the service science, management, and engineering is discussing about three aspects of product development and customer relations, to enhance customer interaction with product development, improve product demand asymmetry phenomenon. In this study, we take Company A as an example to explore the product development process and the concept of service science, to observe the product development process through service science aspect. Company A is currently the largest fitness equipment manufacturer in Asia, the world''s second-largest fitness equipment manufacturer, year of production of 500 000 fitness equipment, marketing products to countries around the world.en_US
dc.description.tableofcontents摘要 i Abstract ii Chapter 1 Introduction 3 1.1 Research Background and Research Motivation 3 1.3 Research Process 4 1.4 Organization of Research 6 Chapter 2 Literature Review 7 2.1 Service 7 2.1.1 Definition of Service 7 2.1.2 Distinctive Characteristics of Services 8 2.2 Definition of Service Science, Management, and Engineering (SSME) 11 2.3 AHP (Analytic Hierarchy Process) 12 2.3.1 Basic Concepts of Analytic Hierarchy Process 14 2.4 Service Blueprint 17 2.4.1 Concepts of Service Blue Print Method 18 2.5 The Benefits of Fitness 21 Chapter 3 Research Methodology 23 3.1 Research Design 23 3.2 Qualitative Research 23 3.3 Research Object 24 3.4 Research Methodology 24 3.5 Research Framework 26 Chapter 4 Case Study 27 4.1 Case Background 27 4.2 Research Sample 29 4.3 Customer Requirements Analysis 31 4.4 AHP Questionnaire Design and Result Analysis 36 4.5 Design of Treadmill 43 4.6 Service Blueprint Flowchart 45 4.7 Data Flowchart 50 Chapter 5 Conclusions 53 5.1 Conclusion 53 5.2 Research Limitation and Future Study 55 References 56zh_TW
dc.language.isoen_USzh_TW
dc.publisher科技管理研究所zh_TW
dc.relation.urihttp://www.airitilibrary.com/Publication/alDetailedMesh1?DocID=U0005-1801201215235500en_US
dc.subjectService scienceen_US
dc.subject服務科學zh_TW
dc.subjectProduct developmenten_US
dc.subjectProcess designen_US
dc.subjectCustomer demanden_US
dc.subject產品開發zh_TW
dc.subject流程設計zh_TW
dc.subject客戶需求zh_TW
dc.titleObserve Enterprise's Process of Product Development from SSME perspective-A Case Studyen_US
dc.title以服務科學觀點觀察企業研發產品之流程-以公司A為例zh_TW
dc.typeThesis and Dissertationzh_TW
item.openairetypeThesis and Dissertation-
item.fulltextno fulltext-
item.cerifentitytypePublications-
item.grantfulltextnone-
item.openairecristypehttp://purl.org/coar/resource_type/c_18cf-
item.languageiso639-1en_US-
Appears in Collections:科技管理研究所
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