Please use this identifier to cite or link to this item: http://hdl.handle.net/11455/22468
標題: The Influence of Employees'' Satisfaction after Organizational Change Based on the Critical Perspective: A Case of Company M
從批判觀點看組織變革對員工滿意度的影響: 以M 公司為例
作者: 吳珊珊
Wu, Shan-Shan
關鍵字: 員工滿意度;Employee satisfaction;組織變革;批判觀點;Organizational change;Critical perspective
出版社: 科技管理研究所
引用: Abbott, J. (2003). "Does employee satisfaction matter? A study to determine whether low employee morale affects customer satisfaction and profits in the business-to-business sector." Journal of Communication Management 7(4): 333-339. Atkins, P. M., B. S. Marshall, et al. (1996). "Happy employees lead to loyal patients. Survey of nurses and patients shows a strong link between employee satisfaction and patient loyalty." Journal of Health Care Marketing 16(4): 14. Baard, P. P., E. L. Deci, et al. (2004). "Intrinsic need satisfaction: A motivational basis of performance and well-being in two work settings." Journal of Applied Social Psychology 34(10): 2045-2068. Babin James, S. and J. Barry (1996). "The effects of perceived co-worker involvement and supervisor support on service provider role stress, performance and job satisfaction* 1." Journal of Retailing 72(1): 57-75. Bannister, F. and D. Remenyi (2000). "Acts of faith: instinct, value and IT investment decisions." Journal of Information Technology 15(3): 231-241. Barber, A. E., R. B. Dunham, et al. (1992). "The impact of flexible benefits on employee satisfaction: A field study." Personnel Psychology 45(1): 55-74. Bovey, W. H. and A. Hede (2001). "Resistance to organizational change: the role of cognitive and affective processes." Leadership & Organization Development Journal 22(8): 372-382. Brass, D. J. (1985). "Technology and the structuring of jobs: Employee satisfaction, performance, and influence." Organizational Behavior and Human Decision Processes 35(2): 216-240. Burke, W. W. and G. H. Litwin (2008). "A causal model of organizational performance and change." Organization Change: A Comprehensive Reader: 2008273. Carpenter, C. (1997). "Conducting Qualitative Research in Physiotherapy:: A methodological example." Physiotherapy 83(10): 547-552. Chi, C. G. and D. Gursoy (2009). "Employee satisfaction, customer satisfaction, and financial performance: An empirical examination." International Journal of Hospitality Management 28(2): 245-253. Clandinin, D. J. and F. M. Connelly (2006). "Narrative inquiry: Experience and story in qualitative research." issues 1: 1. Crosby, B. L. (1996). "Policy implementation: the organizational challenge." World Development 24(9): 1403-1415. Davies, G., R. Chun, et al. (2004). "A corporate character scale to assess employee and customer views of organization reputation." Corporate Reputation Review 7(2):125-146. Eisenhardt, K. M. (1989). "Building theories from case study research." Academy of management review: 532-550. Emery, F. E. and E. L. Trist (2008). "The causal texture of organizational environments." Organization Change: A Comprehensive Reader 11: 200807. Gergen, K. J. (1978). "Toward generative theory." Journal of Personality and Social Psychology 36(11): 1344-1360. Geuss, R. (1981). The idea of a critical theory: Habermas and the Frankfurt school, Cambridge Univ Pr. Gibson, B. E. and D. K. Martin (2003). "Qualitative research and evidence-based physiotherapy practice." Physiotherapy 89(6): 350-358. Hallowell, R., L. A. Schlesinger, et al. (1996). "Internal Service Quality, Customer and Job Satisfaction: Linkages and Implications for Management." Human Resource Planning 19(2). Herzberg, F. (1986). "One more time: how do you motivate employees?" The Leader-manager: 433. Herzberg, F., B. Mausner, et al. (1993). The motivation to work, Transaction Pub. Heskett, J. L., W. E. Sasser, et al. (2002). The value profit chain: Treat employees like customers and customers like employees, Free Press. Horkheimer, M., T. W. Adorno, et al. (2002). Dialectic of enlightenment: philosophical fragments, Stanford Univ Pr. Horkheimer, M. and M. J. O''Connell (1982). Critical theory: Selected essays, Continuum Intl Pub Group. Howard, G. S. (1985). "The role of values in the science of psychology." American Psychologist 40(3): 255-265. Igbaria, M., J. H. Greenhaus, et al. (1991). "Career orientations of MIS employees: an empirical analysis." MIS Quarterly 15(2): 151-169. James, K. (2008). "A critical theory and postmodernist approach to the teaching of accounting theory." Critical Perspectives on Accounting 19(5): 643-676. Jensen, M. C. (1983). "Organization theory and methodology." Accounting Review 58(2): 319-339. Kincheloe, J. L. and P. McLaren (2002). "Rethinking critical theory and qualitative research." Ethnography and schools: Qualitative approaches to the study of education: 87-138. Koys, D. J. (2001). "The effects of employee satisfaction, organizational citizenship behavior, and turnover on organizational effectiveness: A unit-level, longitudinal study." Personnel Psychology 54(1): 101-114. Lee, A. S. and G. S. Hubona (2008). "A Scientific Basis for Rigor and Relevance in Information Systems Research." Virginia Commonwealth University, Richmond, Virginia: 69. Matzler, K., M. Fuchs, et al. (2004). "Employee Satisfaction: Does Kano s Model Apply?" Total Quality Management & Business Excellence 15(9): 1179-1198. McColl-Kennedy, J. R. and R. D. Anderson (2005). "Subordinate-manager gender combination and perceived leadership style influence on emotions, self-esteem and organizational commitment." Journal of Business Research 58(2): 115-125. McLaren, P. (1997). Revolutionary multiculturalism: Pedagogies of dissent for the new millennium, Westview Pr. McLean, E. R., S. J. Smits, et al. (1996). "The importance of salary on job and career attitudes of information systems professionals* 1." Information & management 30(6): 291-299. Myers, M. D. and M. Newman (2007). "The qualitative interview in IS research: Examining the craft." Information and Organization 17(1): 2-26. Nemanich, L. A. and R. T. Keller (2007). "Transformational leadership in an acquisition: A field study of employees." The Leadership Quarterly 18(1): 49-68. Pechar, H. and A. Pellert (1998). "Managing change: organizational reform in Austrian universities." Higher Education Policy, 11 2(3): 141-151. Podsakoff, P. M., S. B. MacKenzie, et al. (1996). "Transformational leader behaviors and substitutes for leadership as determinants of employee satisfaction, commitment, trust, and organizational citizenship behaviors." Journal of Management 22(2): 259. Pope, C. and N. Mays (1995). "Qualitative research: reaching the parts other methods cannot reach: an introduction to qualitative methods in health and health services research." British Medical Journal 311(6996): 42. Reed, D. (1999). "Stakeholder management theory: a critical theory perspective." Business Ethics Quarterly 9(3): 453-483. Richer, S. F., C. Blanchard, et al. (2006). "A motivational model of work turnover." Journal of Applied Social Psychology 32(10): 2089-2113. Shaw, B. J. (2009). "Reason, nostalgia, and eschatology in the critical theory of Max Horkheimer." The Journal of Politics 47(01): 160-181. Staudenmayer, N., M. Tyre, et al. (2002). "Time to change: Temporal shifts as enablers of organizational change." Organization Science 13(5): 583-597. Steffy, B. D. and A. J. Grimes (1986). "A critical theory of organization science." Academy of management review 11(2): 322-336. Tsoukas, H. and R. Chia (2002). "On organizational becoming: Rethinking organizational change." Organization Science 13(5): 567-582. Van Scotter, J. R. (2000). "Relationships of task performance and contextual performance with turnover, job satisfaction, and affective commitment." Human resource management review 10(1): 79-95. Yee, R. W. Y., A. C. L. Yeung, et al. (2008). "The impact of employee satisfaction on quality and profitability in high-contact service industries." Journal of operations management 26(5): 651-668. Yin, R. K. (1994). "Case study research: design and methods, Applied Social Research Methods Series, vol. 5." Thousand Oaks: Sage 1(2): 3.
摘要: 
員工滿意度一直被視為是構成企業成敗的其中一個因子,對企業而言重視其影響性是必要的。我們對一個經歷組織變革的企業(M 公司)進行個案研究並採取深入訪談的方式,目的為探討組織經歷改革之後對員工滿意度所帶來的影響。為了瞭解來自不同階層、不同身分的員工對於公司組織變革的想法,接受我們訪談的對象包括了高階管理者、基層員工、在職員工以及離職員工;五位受訪者當中有兩位是已離職的,其中一位是年資很高的經理人,而另一位則是基層員工。
除此之外,根據瞭解,當公司實施改革的第一年便有半數以上的工程師紛紛離職,因此,瞭解組織變革對公司帶來的影響是有其必要性的。
此研究是根據受訪者的訪談結果呈現出事實的原貌,並更進一步地找出影響員工不滿的來源;而我們發現「薪資」、「工作壓力」與「升遷」是其主要原因。本研究最後以批判理論的觀點去看待與解釋此個案,並且以學術的角度給予建議,期盼能對各產業之管理意涵帶來助益。
URI: http://hdl.handle.net/11455/22468
其他識別: U0005-0907201020215000
Appears in Collections:科技管理研究所

Show full item record
 

Google ScholarTM

Check


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.