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Applying semantic web technologies on business process management for tourism industry
|關鍵字:||Business process management;企業流程管理;Semantic Web;Information system architecture;Tourism industry;Electronic commerce;語意網;資訊系統架構;休閒產業;電子商務||出版社:||電子商務研究所||引用:||. Armistead, C., Pritchard, J.P. and Machin, S. (1999). Strategic business process management for organisational effectiveness, Long Range Planning, 32(1), pp. 96-106. . Aversano, L., Canfora, G., De Lucia, A. and Gallucci, P. (2002). Business process reengineering and workflow automation: a technology transfer experience, Journal of Systems and Software, 63(1), pp.29-44. . Aziz, H., Gao, J., Maropoulos, P., and Cheung, W.M. (2005). Open standard, open source and peer-to-peer tools and methods for collaborative product development, Computers in Industry, 56, pp.260-271. . Bakos, Y. (1991). A strategic analysis of electronic marketplaces, MIS Quarterly, 15, pp. 295-310. . Berners-Lee, T., Hendler, J., & Lassila, O. (2001). The Semantic Web. Scientific American, 284(5), pp.34-43. . Berners-Lee, T. and Fischetti, M. (1999). 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In this study, Semantic Web (SW) technologies provide the key solutions to assist the operations of business process management (BPM) systems for the tourism enterprises. We proposed a novel framework for developing the ‘Semantic Web of Tourism (SWoT)', which makes it possible to offer adequate solutions for mapping the human interactions into a serial of machine-based procedures. Basically, we assume that the operational environment of SWoT has been established with a highly trustful partnership among different organizations in a specific electronic tourism market. By managing knowledge-based business process, the primary contribution of SWoT is the designs of the necessary modules and knowledge bases for the integration of tourism business. To a market alliance in the tourism domain, the SWoT may expand the functions of each tourism enterprise's BPM system for handling the unstructured message and context information through modeling and generating the semantics of human know-how in tourism domains. The applicative scope and limitations of SWoT are also discussed in order to evaluate its advantages and disadvantages for the tourism enterprises.
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