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標題: 員工對於電子化企業信賴度之研究─量表發展與實務管理
A survey for measuring and managing employee dependability with E-Business
作者: 陳緯恆
Chen, Wei-Heng
關鍵字: dependability;可信賴性;e-business;instrument;measurement;employee;電子化企業;量表;員工
出版社: 電子商務研究所
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電子化企業(e-business)對員工在工作場合上的促進創新、提高效率和分享知識有著革命性的影響力,但對於具有複雜資訊科技的新型態組織,有了員工的願意持續使用並信賴它才能發揮最大的功效。因此,員工對電子化企業的信賴度(dependability)和持續使用除了能幫助員工自身在工作上的效率和績效提昇之外,更是影響公司是否能成功邁向電子化企業的關鍵因素之一,這也增加探討公司內部的電子化企業是否可以被員工所依賴且持續使用的議題之重要性。可惜地,在電子化企業已成為企業競爭的利器時,目前仍缺乏探討此議題之相關研究,有鑑於此,本研究之目的旨在發展一有效的量表來衡量「員工電子化企業信賴度(employee dependability with e-business,EDEB)」以幫助企業與學術界解決此一問題。從新竹科學園區中的六家跨國半導體生產公司(台積電、聯電、友達、奇美、日月光、旺宏)所回收的152份的有效樣本,本研究透過嚴謹的概念與操作化,將「員工電子化企業信賴性」構念精鍊並發展一份具有22問項的有效量表,此「員工電子化企業信賴度」量表由資訊品質、系統品質、有用性、容易使用、可靠性、保證性等六構面所組成並可有效的衡量員工對電子化企業的信賴性。除此之外,此量表亦可發展為各種常模(Norm),可用來定期追蹤並評估員工對電子化企業之信賴(dependability)的程度,進而幫助管理者改善電子化企業之績效。

The e-business' influences in creating transactional efficiencies, facilitating innovations, and making faster diffusion of codified knowledge seem to be revolutionary for employees. Unfortunately, no published survey focuses exclusively on examining employees' perception of dependability with e-business (EDEB). This paper presents such an instrument and reports on an exploratory study based on a survey of 152 employees practicing in six international semiconductor manufacturing companies in the Hsin-Chu Science-based Industrial Park in Taiwan. After a deep exploration for conceptualizing and operationalizing the construct of employees' perception of dependability with e-business, procedures used in generating and purifying the employee dependability with e-business (i.e., EDEB) scale are described. The results suggest a 22-item instrument that measures six dimensions of employee dependability with e-business — information quality, system quality, usefulness, ease of use, reliability, and assurance. Evidences of the instrument's factor structure, reliability, and validity are examined next. Finally, a well-developed EDEB instrument and its comprehensive model are proposed. Also, this paper concludes a discussion of potential applications of this instrument for achieving more precision in e-business success.
其他識別: U0005-0607200715071800
Appears in Collections:科技管理研究所

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