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Please use this identifier to cite or link to this item: http://hdl.handle.net/11455/22691
標題: 知識地圖與個人化對知識管理系統效能的影響-以高科技產業為例
How Knowledge Map and Personalization Affect Effectiveness of KMS in High-Tech Firms
作者: 王肇德
Wang, Chao-Te
關鍵字: Effectiveness;效能;Knowledge management systems (KMS);Knowledge map;Personalization;Satisfaction;知識管理系統;知識地圖;個人化;滿意度
出版社: 電子商務研究所
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摘要: 
隨著知識經濟的發展，現今產業漸由以生產製造為基礎轉變成以知識為基礎，這樣的結果導致企業建置知識管理系統的需求與日俱增。然而，影響員工使用知識管理系統滿意度的因素，亦即，一個衡量資訊系統成功或有效的代理變數，較少被先前的研究所注意，尤其是知識地圖與個人化如何影響知識管理系統的使用者滿意度。基於從四家位於新竹科學工業園區的高科技製造公司所得到的樣本之調查，其結果有效地支持我們所提出的一個更全面的模型，來解釋員工使用知識管理系統的滿意度。研究結果顯示，具有較高層次知識地圖與個人化功能的知識管理系統，較容易提升員工的認知易用性與認知有用性，進而增進員工的滿意度。我們的研究發現可應用於探討知識管理系統成功的相關研究領域，同時基於我們的研究結果，我們提出了一些管理意涵，期望帶給知識管理系統的研究者與從業人員一些新的靈感，在建置知識管理系統時，加強知識地圖與個人化的功能，以提升員工或終端使用者的使用滿意度，進而提高知識管理系統的成功機率。

The shift from a product-based to a knowledge-based economy has resulted in an increasing demand for organizations to implement knowledge management systems (KMS) at an accelerating pace. However, factors influencing the employee satisfaction with KMS, i.e. one surrogate measure of information system (IS) success/effectiveness, have seldom empirically examined by prior researches, particularly how knowledge map and personalization influencing employee satisfaction with KMS. Results from a sample of 133 employees mostly from four international high-tech manufacturing companies in the Hsin-Chu Science-based Industrial Parks in Taiwan strongly support a more comprehensive understanding in explaining employee satisfaction with KMS. The result shows KMS with a higher level of knowledge map and personalization will satisfy employees through increasing perceptions of ease of use and usefulness with KMS. Our findings could be possibly applied for investigating the related issues regarding the successful implementation of KMS for researchers and practitioners. Based on these findings, we propose some managerial implications for practitioners to improve KMS effectiveness through reinforcing the knowledge map and personalization functions of KMS.
URI: http://hdl.handle.net/11455/22691
其他識別: U0005-2807200822484100
Appears in Collections:科技管理研究所

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