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標題: 探討服務便利性如何影響資訊系統成功之研究
How Service Convenience Influences Information System Success
作者: 張鴻亮
Wibowo, Sony
關鍵字: 服務便利性;Service Convenience;資訊系統;資訊系統的成功;學生資訊系統;資訊系統服務便利性;Information System;Information System success;Student Information System;IS SERVCON
出版社: 科技管理研究所
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研究目的- 此篇研究的目的是為了檢驗服務便利性(SERVCON)對於資訊系統成功模型的影響,此研究將服務便利性(SERVCON)概念化,並透過六個構面: 決策、取得、搜尋、交易、受益、後利益來描繪資訊系統使用者在使用服務時所意識到的時間與付出。科技的進步和普遍導致服務便利性在資訊系統成功模型中被視為一個淺在的影響因素,此研究採用可靠性與有用性來衡量使用者所意識到的價值並測量資訊系統使用者的滿意度。
研究設計/方法- 這篇研究分析了290位來自中台灣的國立大學學生,並於近期使用過學生資訊系統(SIS),其中包括大學、碩士與博士生。
研究發現- 研究結果強烈的支持服務便利性(SERVCON)是影響資訊系統成功的一個重要因子。除此之外,在使用者使用服務時,服務便利性的各構面能夠幫助服務提供者在決策、取得、搜尋、交易、受益、後利益等階段降低使用者所花費的時間與付出。

Purpose – The purpose of this paper is to examine effect of service convenience (SERVCON) construct towards Information System (IS) success model. This study conceptualizes SERVCON as dependent variable, six-dimensional construct (decision, access, search, transaction, benefit, and post-benefit) that represent IS user’s perceived time and effort when in interaction with the service. Technological advances and generalization of the IS users have led SERVCON to be considered as a potential influence of IS success model. This study purposes dependability and usefulness as user’s perceived value to measure IS user satisfaction.
Design / methodology –This study conduct an analysis of survey data from 290 students from public university in central Taiwan, consisting of undergraduate, master, and doctoral students, about recent use of Student Information System (SIS).
Findings – Results of this paper strongly supported that SERVCON is one of important factor for IS success. In addition, SERVCON construct can assist IS service providers reduce users’ time and effort to decide, access, search transact, benefit, and post-benefit when they consume the services
其他識別: U0005-2607201215095200
Appears in Collections:科技管理研究所

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