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標題: 台中某一律師事務所的整合績效管理之研究
The Study of Integrated Performance Management of A Lawyer's Office in Taichung
作者: 蔡慶文
Tsai, Ching-Wen
關鍵字: Integrated performance management;整合績效管理;EFQM excellence model;Audit model;VSM model;EFQM卓越模型;稽核模式;VSM模型
出版社: 高階經理人碩士在職專班
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本研究為探討個案律師事務所的整合績效管理,因此,研究架構乃是以策略目標為導向,輔以達策略目標的關鍵成功因素,經稽核模式予以評估,最後列出就考量外部環境變化的關鍵績效指標,以達成績效管理的策略目標。本研究以EFQM 卓越模型表示的關鍵成功因素來表示律師事務所的整合績效管理之策略目標的關鍵成功因素,以稽核模式的四個因素來做評估,最後,則以VSM模型表示關鍵績效指標,其中內容除考量自身定位之外,另考量外部環境做動態定位及內部績效評量。由於個案律師事務所的服務範圍、專長領域與差異化導向的聚焦策略,EFQM卓越模型九個因素下的稽核模式可做出品質、時間、成本、彈性等重要性的選擇。其中以品質構面最為重要,且就稽核模式四個因素所對應VSM模型中關係人、環境定位、外部環境、改進目標、內部績效評量五個要素,來列出其關鍵績效指標。

In this study, the appliance of integrated performance management to a law office, the case in this study, is discussed. The performance of the law office is measured by audit model, based on strategy objective and KPI of strategy objective, and then the key performance indicator, including the variation of external environment, will be listed to accomplish strategy objective of performance management. In this study, the KPI of strategic objective of integrated performance management in the law office is shown by EFQM excellence model. The four factors of audit model are used to assess performance. Finally, key performance indicators are shown by VSM model. In addition to its position, external environment variable position and internal performance measurement are considered as well. Due to the range of law services, professional skills and differentiation strategies, audit model, nine factors of EFQM excellence model reveal four choices of quality, time, cost and flexibility. Of the audit model, the quality is the most important factor. The key performance indicators of the law office are listed in this study through five factors of performance measurement in VSM model, based on four factors of audit model.
其他識別: U0005-0606201211451000
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