企業引進TTQS之策略探討-以日商A企業為例

Abstract

本研究藉由訪談5家 TTQS 優良獲獎企業，及14家TTQS獲獎標竿企業之文獻資料收集，加上作者本身服務日商的工作經驗，考量日資企業文化特質，用以探討企業引進TTQS策略。並以所得之研究成果，提供其他企業日後導入TTQS之參考。 研究結果分別有1.獲得六項引進TTQS成功之關鍵因素；2.藉由訪談TTQS優良企業、標竿企業案例搜集與日商企業文化特色等三重考量，彙整出TTQS導入前、導入中與導入後三階段的魚骨圖，每張魚骨圖依階段達成目的之不同，各整理出四大考量要因及各要因下之推行運作要點；3.將魚骨圖所得之導入TTQS之準備及推行運作要點，依企業機能別分PDDRO五階段進行配置。進而提出『PDDRO/企業機能矩陣表』，提供企業欲導入TTQS系統時，各機能部門作業之參考。4.訪談日商A公司之高階主管，探尋五大企業機能部門主管對於本研究結果之推行TTQS關鍵成功因素、導入前中後之魚骨圖與『PDDRO/企業機能矩陣表』之看法，以及實務上實施之可能。本研究綜合理論、文獻與企業運作實務，最終架構出企業引進TTQS步驟與相關施行作業運作要點。

This paper studies the introducing TTQS strategies of companies through visiting five outstanding companies which got TTQS prizes, collecti ng data of fourteen benchmark and awarded companies of performing TTQS, and considering the working experience of Japanese companies of author and the culture of Japanese companies.The results will be provided for companies which considerintroducing TTQS as references. The results include: 1.six items of TTQS successful key factors; 2. pre-introducing, do-introducing and post-introducing stages of Fish diagrams are offered. According to the purposes of three stages, four main reasons and the following executing rules are suggested respectively. 3. Matching the functions of enterprise, the executing rules are embedded into PDDRO stages.「Table of PDDRO+ enterprise functions」is proposed and supplied for the different functions of department as reference. 4.The opinions ofthe managers of five functions of departments of Japanese company about the previous results. Finally, this paper synthesizestheory, literature and practice, and then develops the TTQS introducing steps and performing rules of an enterprise.