Please use this identifier to cite or link to this item: http://hdl.handle.net/11455/67835
標題: Drivers of hospitality industry employees' job satisfaction, organizational commitment and job performance
作者: Tsai, M.C.
Cheng, C.C.
Chang, Y.Y.
關鍵字: Hospitality industry;job satisfaction;organizational commitment;job;performance;psychological empowerment;stress;model;turnover;behavior;dimensions;perception;motivation;leadership;gender
Project: African Journal of Business Management
期刊/報告no:: African Journal of Business Management, Volume 4, Issue 18, Page(s) 4118-4134.
摘要: 
This study aims to combine empowerment, internal marketing, leadership and job stress to propose an integrated model of hospitality industry employees' job satisfaction, organizational commitment and job performance. The subjects of this study were hospitality industry employees from Taipei City, and the structural equation modeling was adopted to validate path relationships in integrated model. The findings showed that employees' job satisfaction directly and positively influences organizational commitment, but does not directly influence job performance. Employees' job satisfaction enhances job performance only through organizational commitment. Internal marketing, empowerment and leadership also positively influence job satisfaction. Empowerment and leadership enhance employees' organizational commitment. Internal job stress negatively influences employees' job satisfaction and external job stress enhances employees' job performance. According to the findings, this paper realized the main factors which influence hospitality industry employees' job satisfaction, organizational commitment and job performance, which can function as criteria for human resource management in the hospitality industry.
URI: http://hdl.handle.net/11455/67835
ISSN: 1993-8233
Appears in Collections:期刊論文

Show full item record
 

Google ScholarTM

Check


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.