Please use this identifier to cite or link to this item: http://hdl.handle.net/11455/8222
標題: 研究生對館際文獻電子傳遞服務之態度
Graduate Students'' Attitudes Toward Interlibrary Electronic Delivery of Articles
作者: 林巧惠
Lin, Chiau-Huei
關鍵字: 館際互借;Interlibrary loan;館際文獻電子傳遞服務;研究生;Interlibrary electronic delivery of articles;Graduate students
出版社: 圖書資訊學研究所
引用: 一、英文書目 American Association of Law Libraries. (2001). AALL guidelines on the fair use of copyrighted works by law libraries. Retrieved March 27, 2011, from http://www.aallnet.org/about/policy_fair.asp Behr, M.D. (2008). Streamlining document delivery and interlibrary loan services for distance learners. Journal of Interlibrary Loan,Document Delivery & Electronic Reserve, 18(2), 129-139. Benn, J. (2008). Who uses the interlibrary loan and document delivery service and what do they request? A case study at the University of Western Australia. Interlending & Document Supply, 37(1), 41-45. Coalition for Networked Information. (2002). Final report of the national commission on new technological uses of copyrighted works. Retrieved December 1, 2010, from http://www.cni.org/docs/infopols/CONTU.html Colorado State University Libraries. (2010). RapidILL. Retrieved January 4, 2011, from http://rapidill.org/Default.aspx Creative Research Systems. (2007). Sample size calculator. Retrieved January 30, 2011, from http://www.surveysystem.com/sscalc.htm Croft, J.B. (2004). Electronic delivery of interlibrary loan. Legal solutions in electronic reserves and the electronic delivery of interlibrary loan (chap. 4, pp.37-44). Binghamton, NY: Haworth Information Press. Curry, E. (2009). Little changes to interlibrary loan services make a big difference at a small academic library. Journal of Interlibrary Loan,Document Delivery & Electronic Reserve, 19(4), 287-290. Dean, E., & Goodier, R. (2002). Changing patterns in interlibrary loan and document supply. Interlending and Document Supply, 32 (4), 206-214. Echeverria, M., & Barredo, P. (2005). Online journals: Their impact on document delivery. Interlending and Document Supply, 33 (3), 145-149. Evans, G. E., & Carter, T. L. (2009). Interlibrary loan and document delivery. Introduction to library public services (7th ed., chap. 7, pp.149-169). Westport, Conn.: Libraries Unlimited. Fong, Y.S. (1996). The value of interlibrary loan: An analysis of customer satisfaction survey comments. Journal of Library Administration, 23(1/2), 43-54. Google. (2012). Google history. Retrieved March 6, 2012, from http://www.google.com/about/company/history.html Harold B. Lee Library. (2009). Interlibrary loan tutorial. Retrieved November 4, 2010, from http://net.lib.byu.edu/tutorial/ill/ Herrera, G. (2003). Interlibrary loan user behaviors in an academic library. Journal of Interlibrary Loan, Document Delivery & Information Supply, 14(2), 19-36. Hilyer, L.A. (2002a). What is interlibrary loan. Interlibrary Loan and Document Delivery in the Larger Academic Library : A Guide for University, Research, and Larger Public Libraries (chap. 1, pp.1-2). Binghamton, NY: Haworth Information Press. Hilyer, L.A. (2002b). Interlibrary loan service from a patron perspective. Interlibrary Loan and Document Delivery in the Larger Academic Library: A Guide for University, Research, and Larger Public Libraries (chap. 5, pp.19-25). Binghamton, NY: Haworth Information Press. Hilyer, L.A. (2002c). Patron borrowing policy. Interlibrary Loan and Document Delivery in the Larger Academic Library: A Guide for University, Research, and Larger Public Libraries (chap. 6, pp.27-36). Binghamton, NY: Haworth Information Press. Hilyer, L.A. (2006). Copyright in the interlibrary loan department. Journal of Interlibrary Loan, Document Supply and Electronic Reserve, 16(1/2), 53-64. Jackson, M.E. (2004b). The future of interlending. Interlending & Document Supply, 32(2), 88-93. Jackson, M.E. (2004a). Will electronic journals eliminate the need for ILL? Interlending & Document Supply, 32(3), 192-193. Kappus, T. (2009). Interlibrary loan tsunami: Investigating the rising tide of borrowing requests at a amall private university. Journal of Interlibrary Loan,Document Delivery & Electronic Reserve, 19(3), 205-217. Kidd, T. (2003). Does electronic journal access affect document delivery requests? Some data from Glasgow University Library. Interlending & Document Supply, 31(4), 264-269. Kotler, P. (2003). Building customer satisfaction, value, and retention. Marketing Management (11th ed., chap. 3, pp.59-88). New Jersey: Prentice Hall. Kryillidou, M., & Bland, L. (2009). ARL statistics 2007-08. Washington, D.C: Association of Research Libraries. Retrieved March 23 ,2010, from http://www.arl.org/bm~doc/arlstat08.pdf Landes, S. (2001). Interlibrary loan survey: State University of New York College at Geneseo libraries. Journal of Interlibrary Loan, Document Delivery & Information Supply, 11(4), 75-80. Lee, M., & Baron, S. (2008). Common practices for interlibrary loan and document delivery at a small private university: We want it and we want it now. Journal of Interlibrary Loan, Document Delivery & Electronic Reserve, 18(2), 205-218. Leykam, A. (2008). Exploring interlibrary loan usage patterns and liaison activities: The experience at a US University. Interlending & Document Supply, 36(4), 218-224. Lucas, D. (2009). Interlibrary loan assessment: assessing services in a small private college library''s interlibrary loan department. Journal of Interlibrary Loan, Document Delivery & Electronic Reserve, 19(4), 309-316. Marcinko, R.W. (1997). Issues in commercial document delivery. Library Trends, 45(3), 531-550. Naylor, T.E., & Wolfe, J.A. (2008). Interlibrary loan patron satisfaction at the Wichita State University Libraries. Journal of Interlibrary Loan, Document Delivery & Electronic Reserve, 18(3), 347-374. Perrault, A.H., & Arseneau, M. (1995).User satisfaction and interlibrary loan service: A study at Louisiana State University. RQ, 35(1), 90-100. Porat, L. (2009). Factors and characteristics of interlibrary loan use and non-use. Interlending & Document Supply, 37(1), 20-27. Reighart, R., & Oberlander, C. (2008). Exploring the future of interlibrary loan: Generalizing the experience of the University of Virginia, USA. Interlending & Document Supply, 36(4), 184-190. Rheiner, V.R. (2008). How electronic full text journals impact interlibrary loan article requests at a small, liberal arts university. Journal of Interlibrary Loan, Document Delivery & Electronic Reserve, 18(3), 375-386. Stabler, K. (2002). Benchmarking interlibrary loan and document delivery services: Lessons learned at New Mexico State University. Journal of Interlibrary Loan, Document Delivery & Information Supply, 12(3), 57-73. Salkind, N. J. (2007). Ice cream and crime: Computing correlation coefficients. Statistics for people who (think they) hate statistics (3rd ed., chap. 5, pp.74-96). Thousand Oaks, Calif: Sage Publications, Inc. Tonn, A. (2003). Interlibrary loan internet accessible database (ILLiad): A patron focused satisfactory interlibrary loan service study. Journal of Interlibrary Loan, Document Delivery & Information Supply, 14(2), 49-63. U.S. Copyright Office. (2009) . Copyright law of the United States of America and related laws contained in title 17 of the United States Code. Retrieved November 30, 2010, from http://www.copyright.gov/title17/92chap1.html U.S. News World Report. (2010a). Best colleges 2011. Retrieved October 5, 2010, from http://colleges.usnews.rankingsandreviews.com/best-colleges/national-universities-rankings U.S. News World Report. (2010b). How U.S. news calculates the college rankings. Retrieved October 5, 2010, from http://www.usnews.com/education/articles/2010/08/17/how-us-news-calculates-the-college-rankings Walton, J. (2008). The changing use of electronic document delivery in the inter-library loan service: A survey. Interlending & Document Supply, 36(1), 43-56. Yang, Z.Y. (2004). Customer satisfaction with interlibrary loan service- DeliverEdocs: A case study. Journal of Interlibrary Loan, 14(4), 79-94. Zopfi-Jordan, D. (2008). Purchasing or borrowing: Making interlibrary loan decisions that enhance patron satisfaction. Journal of Interlibrary Loan, Document Delivery & Electronic Reserve, 18(3), 387-394. 二、中文書目 Babbie, E. (1998). 社會科學研究方法 (The Practice of Social Research)(李美華等譯)。臺北市:時英。 林育云(2009)。大學圖書館資源利用及服務品質之研究─以臺灣師範大學圖書館為例。國立師範大學圖書資訊學研究所,未出版,臺北市。 林淑芬(2009)。圖書館服務與著作權問題:日本經驗淺探。佛教圖書館館刊,49,99-108。 柯皓仁(2010)。全國文獻傳遞服務系統功能評估研究計畫。上網日期:2011年1月3日,檢自:http://www.ilca.org.tw/doc/NDDSreport20100615.pdf 財團法人國家實驗研究院科技政策研究與資訊中心(2010)。2009年NDDS使用統計及服務績效報告。上網日期:2011年1月5日,檢自:http://ndds.stpi.narl.org.tw/doc/2009_NDDS_usage_report.pdf 財團法人國家實驗研究院科技政策研究與資訊中心(無日期)。全國文獻傳遞服務系統:各館複印件收費一覽表。上網日期:2011年1月5日,檢自:http://ndds.stpi.narl.org.tw/common/view_library_announcement/list_library_service_fee_info_action.do 財團法人國家實驗研究院科技政策研究與資訊中心編(2007)。全國文獻傳遞服務年報:2006。台北市:編者。 財團法人國家實驗研究院科技政策研究與資訊中心編(2008)。全國文獻傳遞服務年報:2007。台北市:編者。 財團法人國家實驗研究院科技政策研究與資訊中心編(2009)。全國文獻傳遞服務年報:2008。台北市:編者。 國立中興大學圖書館(2009)。國際快速館際合作文獻傳遞服務(Rapid ILL)。上網日期:2010年3月24日,檢自:http://www.lib.nchu.edu.tw/lib_pubservice/cooperation/coop_rapid.htm 國立台灣大學(1995a)。台灣大學批踢踢實業坊碩士板。上網日期:2010年1月1日,檢自:telnet://ptt.cc 國立台灣大學(1995a)。台灣大學批踢踢實業坊碩士板。上網日期:2010年1月1日,檢自:telnet://ptt.cc 國立台灣大學(1995b)。台灣大學批踢踢實業坊打工板。上網日期:2011年2月17日,檢自:telnet://ptt.cc 國立台灣大學(1995b)。台灣大學批踢踢實業坊打工板。上網日期:2011年2月17日,檢自:telnet://ptt.cc 國立台灣大學圖書館 (2010)。館際合作服務/常見問題集(Q&A)。上網日期:2011年1月4日,檢自: http://www.lib.ntu.edu.tw/CE/services/interlibrary_loan/faq.htm 國立成功大學圖書館(無日期)。RapidILL西文期刊文獻快遞服務。上網日期:2010年3月24日,檢自:http://www.lib.ncku.edu.tw/www2008/service/coop/rapidill.html 張春興(1989)。張氏心理學辭典。臺北市:東華。 教育部統計處(2008a)。96學年度:大專校院校別專任教師數。上網日期:2010年12月20日,檢自:http://www.edu.tw/files/site_content/b0013/96_s1101.xls 教育部統計處(2008b)。96學年度:大專校院校別學生數。上網日期:2010年12月20日,檢自:http://www.edu.tw/files/site_content/b0013/96_s2101.xls 教育部統計處(2009a)。97學年度:大專校院校別專任教師數。上網日期:2010年12月20日,檢自:http://www.edu.tw/files/site_content/b0013/97_teacher.xls 教育部統計處(2009b)。97學年度:大專校院校別學生數。上網日期:2010年12月20日,檢自:http://www.edu.tw/files/site_content/b0013/97_student.xls 教育部統計處(2009c)。98學年度:大專校院校別專任教師數。上網日期:2010年12月20日,檢自:http://www.edu.tw/files/site_content/b0013/98_teacher.xls 教育部統計處(2009d)。98學年度:大專校院校別學生數。上網日期:2010年12月20日,檢自:http://www.edu.tw/files/site_content/b0013/98_student.xls 教育部統計處(2010a)。各級學校學生人數。上網日期:2011年4月20日,檢自:http://www.edu.tw/files/site_content/b0013/seriesdata.xls 教育部統計處(2010b)。99學年度大專校院名錄。上網日期:2011年1月29日,檢自:http://www.edu.tw/files/site_content/b0013/u1_new.xls 教育部統計處(2010c)。大學校院學科標準分類查詢。上網日期:2011年12月29日,檢自:http://www.edu.tw/files/site_content/B0013/bcode_u.xls 教育部統計處(2011)。100學年度:大專校院校別學生數。上網日期:2011年12月29日,檢自:http://www.edu.tw/files/site_content/b0013/100_student.xls 莊道明(1995)。館際互借。載於胡述兆主編,圖書館學與資訊科學大辭典,下冊。臺北市:漢美。 陳豫(1989)。館際互借服務中心的任務與建立模式。教育資料與圖書館學,26(2),147-165。 經濟部智慧財產局(2009)。著作權法。上網日期:2009年12月9日,檢自:http://www.tipo.gov.tw/ch/AllInOne_Show.aspx?path=1362&guid=a71977ea-6478-4e37-a46a-15497ba7c275&lang=zh-tw 經濟部智慧財產局編(2007)。校園著作權百寶箱。台北市:編者。 賴文智、王文君(2009)。圖書館文獻傳遞服務與合理使用。智慧財產權月刊,124,32-51。 應家琪(2000)。館際互借服務與使用者滿意度之研究:以國立臺灣大學醫學院暨附設醫院圖書館為例。天主教輔仁大學圖書資訊學研究所,未出版,台北縣。 薛理桂(1992)。英國圖書館館際合作制度。空大人文學報,1,141-162。 鍾雪珍(2002)。網路系統對圖書館文獻傳遞服務之影響評估。國立中興大學圖書資訊學研究所,未出版,台中市。
摘要: 
館際互借服務對於需要大量閱讀文獻以撰寫論文之研究生而言,是一項重要的服務。然而,由於圖書館擁有越來越多的數位館藏資源,以及網路存取的便利性,促使英國與美國大學圖書館為順應此數位潮流,紛紛實施館際文獻電子傳遞服務,但由於國內尚未解決館際文獻電子傳遞服務所伴隨之著作權議題,因此,目前國內尚無圖書館實施館際文獻電子傳遞服務。基於上述背景與動機,本研究探討研究生使用館際互借服務之行為與態度、研究生對館際文獻電子傳遞服務之預期使用態度,並比較優先與非優先使用館際互借服務之研究生對傳統與電子傳遞之使用態度。最後,探討研究生個人背景與獲取文獻急迫性之於該項服務的態度。
本研究以九所綜合大學中具使用全國文獻傳遞服務經驗之研究生為研究對象,採用問卷調查法並輔以訪談法的方式進行資訊的蒐集;問卷採行網路問卷形式供研究生填寫,共計回收255份問卷。封閉性問題以SPSS統計軟體先行編碼,並依研究問題性質採用描述性統計、卡方檢定、皮爾森積差相關、獨立樣本t檢定、相依樣本t檢定以及迴歸分析進行資料分析;開放性問題則以人工方式進行彙整;另邀請七名研究生進行訪談,訪談內容整理成文字稿後,結合問卷統計結果加以分析與整理,最後歸納為研究結果。
研究結果顯示:(1)具使用全國文獻傳遞服務之研究生中,超過七成之研究生以館際互借服務為其獲取校外館藏文獻之優先管道;「取得文獻時間過久」、「必需付費」與「申請程序很麻煩」為研究生不優先使用館際互際服務之主要原因。(2)研究生對於館際互借服務之申請程序、重製品質與誠信持正向態度,然而,對於傳遞時間與取得方式則持負向態度。(3)研究生認為使用館際互借服務需支付費用為合理行為,但亦期盼能免費取得館際互借的文獻,並表示若費用降低,則使研究生較願意支付費用以申請校外館藏文獻。(4)研究生使用館際互借服務之態度與使用該服務之優先意願具關聯性;而不同優先使用館際互借服務之研究生對此服務之使用態度具顯著差異。(5)研究生以便利且可獲取文獻電子檔之管道為獲取校內紙本館藏之優先考量。(6)優先與非優先使用館際互借服之研究生對於館際文獻電子傳遞服務均持正面態度。(7)研究生個人背景與獲取文獻之急迫性對於使用館際互借服務之優先意願不具顯著差異。(8)研究生個人背景與館際文獻電子傳遞服務之預期使用態度無顯著關聯性。(9)研究生取得文獻之急迫性與研究生認為圖書館應實施館際文獻電子傳遞服務具顯著關聯性;且研究生獲取文獻之急迫性與研究生對於館際文獻電子傳遞服務的申請程序與傳遞時間之預期使用態度具顯著關聯性。(10)無論是優先或非優先使用館際互借服務之研究生均希冀電子傳遞館際互借服務能優於館際互借服務,尤其是本研究所指出的申請程序、
傳遞時間、費用、重製品質與取得方式面向均達顯著差異。
根據研究結果,本研究提出以下建議,供國內大學圖書館作為參考:(1)國內應建置一站式館際互借服務之網站,並結合完善的聯合目錄與連結申請單介面以形成互動式網頁。(2)圖書館應主動告知使用者支付費用中所包含之項目。(3)圖書館之間應對申請件之處理時間制定共同規範。(4)未來若實施館際文獻電子傳遞服務,建議在規劃系統時,應與學校系統進行結合,以省去申請者申請帳號的時間,並便於使用者記憶帳號與密碼;此外,並建議在申請單中增加期望取得文獻形式與付款方式之選項,以供使用者依使用偏好進行選擇。

Interlibrary loan is particularly essential for graduate students who need to read abundant paper for writing a thesis or a dissertation. However, as libraries provide an increasing number of digital collections and the internet becomes more convenient for information access, university libraries in England and U.S. are implementing interlibrary electronic delivery of articles service to cope with such digital age. Nonetheless such service has not been implemented in Taiwan due to issues related to the copyright with interlibrary electronic delivery of articles have not been resolved. The purpose of this research is to understand graduate students’ conducts and attitudes toward interlibrary loan and to explore graduate students’ anticipation toward interlibrary electronic delivery of articles, in addition to compare the attitudes toward interlibrary loan and interlibrary electronic delivery of articles between priority users and non-priority users; Finally, the background of graduate students and the urgency to acquire the articles in comparison with the attitudes toward that service are examined.
The study objects of the study comprised graduate students with experience in using “National Document Delivery Service” in 9 universities. Questionnaire survey and in-depth interviews were applied for data collection. A total of 255 copies of questionnaires were returned. First, close-ended questions were encoded using IBM Statistical Product and Service Solutions (SPSS) and underwent data analysis using descriptive statistics, Chi-square test, Pearson product-moment correlation coefficient, independent sample t test, paired-samples t test and regression analysis. Open-ended questions were analyzed and subsumed into results. Seven survey respondents were invited for in-depth interviews. The interview data were prepared into text files and combined with the questionnaire statistical results for analysis before concluding into research results.
The study results showed the follows: (1)Over 70% of the graduate students using “National Document Delivery Service” use interlibrary loan as the priority channel to acquire off-campus library articles of collection. The main reasons for graduate students to prioritize the use of interlibrary loan include “excessive time to acquire articles,” “based on users pay” and “troublesome application procedures.” (2)The graduate students hold positive attitudes toward application procedures, reproduction quality and integrity for the interlibrary loan services while holding negative attitudes toward the delivery time and acquisition methods.(3)Graduate students regard paying surcharges for interlibrary loan service as reasonable conduct but they also expect to acquire interlibrary loan service for free. They also indicate that the reduction in surcharge will increase graduate student willingness to pay for applying off-campus library articles. (4)There is correlation between the attitudes of graduate students using interlibrary loan and the priority willingness to use the service. Graduate students with different priority to use interlibrary loan show significant difference on the user attitudes toward the service.(5)Graduate students put convenience and channel to acquire electronic articles as the priority consideration for acquiring on-campus paper articles. (6)Graduate students with priority and non-priority interlibrary loan both hold positive attitudes toward interlibrary electronic delivery of articles. (7)The personal background and urgency to acquire articles for the graduate students do not have significant difference on the priority willingness to use interlibrary loan. (8)The personal background and user attitudes for anticipation in interlibrary electronic delivery of articles of graduate students do not show significant correlations. (9) There is significant correlation between the urgency of graduate students acquiring articles and graduate students regarding the implementation of interlibrary electronic delivery of articles in libraries. Moreover, there is significant correlation between the urgency of graduates students acquiring articles and the graduate students’ anticipated user attitudes toward the application procedures and delivery time for interlibrary electronic delivery of articles. (10)Regardless of priority or non-priority, the use of interlibrary loan services by graduate students all expect to prioritize the interlibrary electronic delivery of articles than interlibrary loan service, particularly when the application procedures, delivery time, costs, reproduction quality and acquisition methods all showed significant difference.
The study proposed the following recommendation based on the study results as reference for the domestic university libraries in Taiwan: (1)Establish a website for interlibrary loan service and combines with the comprehensive union catalog and connection to application form interface, thereby to form an interactive website. (2)The library shall voluntarily notify users of the projects included for user payment.(3)The libraries shall formulate common regulations on the processing time of applications. (4)In the implementation of interlibrary electronic delivery of articles in the future, the system is recommended to be integrated with the school system to save time for account application and facilitate the users with memorizing the user name and password. Moreover, the application form is added with anticipation to acquire options for article forms and payment methods so that users can choose according to personal preference.
URI: http://hdl.handle.net/11455/8222
其他識別: U0005-1207201214391000
Appears in Collections:圖書資訊學研究所

Show full item record
 

Google ScholarTM

Check


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.