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標題: Configurational examination of successful human resources outsourcing
作者: Thuy Thi Thanh Nguyen
Man-Ling Chang
關鍵字: Trust;Human resource outsourcing (HRO);Business understanding;Closed HRO networks;Provider quality
Project: Management Decision, Vol. 55 Issue: 8, pp.1681-1697
The causal conditions leading to successful human resources outsourcing (HRO) have until now attracted only limited research attention. To address this shortcoming, the purpose of this paper is to investigate how a firm and a HR provider should work together to ensure successful HRO.
By applying a fuzzy-set qualitative comparative analysis, the authors demonstrate how combining in different ways provider quality, business understanding, trust, and closed HRO networks can lead to HRO success. In addition, this study compares the causal combinations between cases with differing levels of HR-task interdependence and IT use.
The results of this study reveal three common solutions that lead to successful HRO from both economic and relational viewpoints. The findings also indicate that, from an economic viewpoint, trust is a core condition for achieving HRO success. Moreover, HR-task interdependence and IT use alter the number of solutions and the conditions for attaining HRO success.
Based on the solutions proposed herein, firms can consider different ways to achieve HRO success under diverse conditions.
This work also contributes to building new theories regarding HRO, trust, knowledge sharing, and IT use.
DOI: 10.1108/MD-10-2016-0723
Appears in Collections:企業管理學系所

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