Please use this identifier to cite or link to this item: http://hdl.handle.net/11455/97996
標題: 幸福感如何影響中階經理人的學習行為: 探討收斂思維與發散思維的影響
How Happiness Affects Middle Managers' Learning Behavior: Impact of Convergent and Divergent Thinking
作者: 楊恩綺
En-Chi Yang
關鍵字: 幸福感;發散思維;融合思維;Happiness;Divergent thinking;Convergent thinking
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Journal of Organizational Behavior, 30, 193–208. DOI: 10.1002/job.592
摘要: 
摘要
在現今社會中,幸福感是我們工作環境中的重要元素。更快樂的員工更健康,團隊更能有效率的運作,並提供更好的客戶服務。重視員工幸福感的企業能吸引頂尖人才,更能夠留住最優秀的員工。此外,最重要的是幸福感會影響員工們的學習意願,他們能更進一步的將他們的創造力和想像力放在工作和組織的利益之中,因為他們感受到組織所賦予個人的責任。因此,本文的目的是研究幸福感如何影響個人的學習意願,進而導致發散與收斂的思維方式而不同思維可能激發個人的創新能力,也可能使個人在處理所面對的問題時能夠更加專注在其中。在研究過程中,我們可以發現,員工的幸福感是一個受到重視的問題。不僅亞洲國家,世界上所有的產業都在強調快樂的重要性。對於幸福感來說,學習行為,發散性思維和收斂思維具有正相關關係,不同的思維行為會衍生出不同的問題處理結果。
發散思維是創造許多獨特解決方案以解決問題並增強創造性行為的過程。比如尋找他人的新想法,或嘗試新方法來完成工作,以及在工作場域中新的發展。學習本身將有助於人們發散思維的產生。比如他們會喜歡發揮自己的想像力來產生很多想法,從廣泛的角度來看待事物進而激發創新的行為。相反,收斂思維在處理問題的過程中較重視邏輯。收斂思維過程中,我們會運用邏輯步驟來確定哪個是最好的解決方案。收斂思維可以使人們較專注於工作本身。當他們工作時,他們完全可以忘記周圍的一切,因為他們完全沉浸在工作之中。
本文研究了台灣512名中層管理人員的樣本。然後,我們發現幸福是工作中個人行為的決定因素。幸福是指身體和心理的情況。它會影響中層管理者的學習行為,並導致不同的解決問題的方式和決策。根據發現,如果人們運用發散思維來解決問題,這將有助於他們獲得創新和創造性行為。但是,如果人們使用收斂思維方式來遵循常規和特定的邏輯步驟來達成一種解決方案,那麼可以讓他們更加專注在所面臨的問題上。

Abstract
Nowadays, happiness is an important element in our work environment. Happier workers are healthier, more effective in teams, and provide better customer service. Happier businesses attract top talent, and are more able to retain their best workers. Moreover, the sense of happiness will affect their learning willing, and they can place their creativity and imagination in benefit of the work and the organization, because they feel that important responsibilities are assigned to them. Therefore, the purpose in this paper is to examine how happiness influences personal performance, and the impact of different thinking ways on personal work performance. We can find out that the happiness index of employees is a popular issue. Not only Asian countries, all of the industries in the world are emphasizing the importance of happiness. For the happiness, the learning behavior, divergent thinking and convergent thinking have positive correlation, different thinking behavior would lead to creative thinking and different absorption degree.
Divergent thinking is the process of creating many unique solutions in order to solve a problem and enhances creative behavior. Such as lookout for new ideas from others or experiment with new approaches to doing their job and when new trends develop in the workplace. Learning behavior will help person get divergent thinking. Such as they will enjoy stretching their imagination to produce many ideas, and look at things from a broad view. In contrast, convergent thinking is systematic and logical. When using convergent thinking, we apply logical steps in order to determine which is thebest solution. Convergent thinking can help people pay more attention on their job. When they are working, they can totally forget everything else around them and they can totally immersed in their work.
This paper studies a sample of 512 middle managers in Taiwan. Then, we find the happiness is a determinant of individual behavior at work. Happiness refers to physical and psychological situation. It will influence the middle managers learning behavior and lead to different solving problem's ways and decisions. Depending on the finding, if people use divergent thinking to solve the problem, it will help them to get innovation and creative behavior. But if people use convergent thinking way to follow the routine and particular set of logical steps to arrive at one solution, it can let them more absorbed.
URI: http://hdl.handle.net/11455/97996
Rights: 同意授權瀏覽/列印電子全文服務,2021-01-31起公開。
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